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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

JL
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Joan L.
Seaford, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The Greatest!
Our Service advisor (John) explains all the service components and lets us know our upcoming service schedule in order to keep our Sonata running at its peak. Thank you for having excellent employees like him!
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/28/2018 12:25 PM

Joan, 

 Thank you so much for the great survey! We are so happy to  know John provided you with great customer service. Please continue to work with John for your future service needs.

Employees worked with
JG
JOHN J GROSSO
AD
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Anthony D.
Islip Terrace, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Go to Atlantic Hyundai you will not be disappointed for service on your Hyundai. Excellent service and ask for service advisor John Grosso .
Recommended
BRIANNA H. from Atlantic Hyundai responded on 04/27/2018 05:40 AM

Anthony,

Thank you so much for your feedback! We appreciate your business. John Grosso is a staple here at Atlantic Hyundai Service, please continue to work with him for all of your future service needs.

:)

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Service was performed quickly.
Recommended
JOHN J G. from Atlantic Hyundai responded on 04/25/2018 04:09 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
BL
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B L.
Northport, NY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Fast service. Very courteous people
Recommended
JOHN J G. from Atlantic Hyundai responded on 04/25/2018 04:08 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Excellent amenities while you wait...Oil change done quickly....Surprised to see NO cabin air filter in glove box even though we bought car 7 months ago "Certified Pre-Owned"(Yes...it's part of the check list)....I suppose if you have to go to a dealer they would be better than most but prices for most things that are simple changes are VERY HIGH(Although probably similar with other dealers)
Recommended
JOHN J G. from Atlantic Hyundai responded on 04/25/2018 04:08 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
GM
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Gerald M.
East Moriches, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
John Grasso is TOPS
John Grasso is TOPS
Recommended
BRIANNA H. from Atlantic Hyundai responded on 04/24/2018 04:48 AM

Gerald,

Thank you so much for your feedback! Atlantic Hyundai Service appreciates your business, please continue to work with John Grosso for all of your future service needs.

:)

Employees worked with
JG
JOHN J GROSSO
BD
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Blasina D.
Ozone Park, NY
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
BLASINA R
Ok
Recommended
ASIA R. from Atlantic Hyundai responded on 04/25/2018 05:08 AM

Thank you for your feedback! Though there are five stars we hope we can make your next service appointment at Atlantic Hyundai is more than ok. 

Employees worked with
JG
JOHN J GROSSO
CM
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Christina M.
Islip, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer
excellent
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/21/2018 05:04 AM

Christina,

 Atlantic Hyundai service thanks you for taking the time to fill out the survey. We are happy to know that John provided you with great customer service. Please continue to work with John for your future service needs.

Employees worked with
JG
JOHN J GROSSO
LG
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Linda G.
Massapequa Park, NY
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was fast just needed an oil change. Did not wait long.
This was very fast. Like also being able to have the car washed. Everyone was very pleasant.
Recommended
ASIA R. from Atlantic Hyundai responded on 04/18/2018 05:05 AM

Thank you for your feedback. We look forward to the continuity  our quality customer service can provide at Atlantic Hyundai!

Employees worked with
JG
JOHN J GROSSO
RL
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Robert L.
West Babylon, NY
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service with a smile
John Grosso is always a pleasure to deal with. Appreciate Tom(tech) taking a ride in the car with me to help diagnose any potential problems
Recommended
ASIA R. from Atlantic Hyundai responded on 04/17/2018 08:01 AM

Thank you for the fantastic feedback! We hope to continue providing you with excellect customer service at Atlantic Hyundai for years to come. 

Employees worked with
JG
JOHN J GROSSO
MM
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Michael M.
Commack, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
John Grasso provided excellent & expedited service!! Best Service Advisor @ Atlantic Hyundai West Islip!
Recommended
ASIA R. from Atlantic Hyundai responded on 04/17/2018 07:59 AM

Thank you for your feedback. John and the atlantic hyundai service department will continue to exceed your expectations!

Employees worked with
JG
JOHN J GROSSO
EB
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Emily B.
Middle Island, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff
All the staff is very nice. From the moment I pull my car in all the way to cashier. Service rep John is amazing.
Recommended
ASIA R. from Atlantic Hyundai responded on 04/16/2018 11:53 AM

Thank you for your radiant feedback! We hope to continue to provide you with the highest quality of customer service possible.

Employees worked with
JG
JOHN J GROSSO
AF
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Ann F.
Central Islip, NY
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always get great service on my car. They keep it in good condition.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/14/2018 05:04 AM

Ann, 

 Atlantic Hyundai service thanks you for your feedback! we are so happy to know that John provided you with great customer service. Please continue to work with John for your future service needs. 

Employees worked with
JG
JOHN J GROSSO
WS
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William S.
West Babylon, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service.
Nice lounge for the owners waiting for their cars. Free tire rotation with the oil change, and got a car wash that was over due.
Recommended
ASIA R. from Atlantic Hyundai responded on 04/13/2018 05:04 AM

Thank you for the great feedback, hope you got to try a fresh cookie! We look forward to continued quality service with you for years to come. 

Employees worked with
JG
JOHN J GROSSO
TV
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Tommy V.
Copiague, NY
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service April 9th
Please remove my e mail I do not want to receive any emails at this address mvacante58@yahoo.com communicate this to Tommy Vacante thank you
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/12/2018 11:50 AM

Tommy, 

 Atlantic hyundai service thanks you for your feedback! Please continue to work with John for your future service needs. 

Employees worked with
JG
JOHN J GROSSO
NP
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Nicholas P.
West Islip, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
I have been using Atlantic Hyundai service and Service Adviser John Grossofor the last 15 years. The service Is always excellent, John treats me like family! I am a life long customer!
Recommended
JOHN J G. from Atlantic Hyundai responded on 04/10/2018 02:28 PM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
PL
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Patricia L.
Bay Shore, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
verified customerVerified Customer
Category: Service
Happy
Seem to resolve my problem hopefully they keep their word
Recommended
Employees worked with
JG
JOHN J GROSSO
GT
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Garyrose T.
Lindenhurst, NY
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
My appointment went very well. John signed me in and the recall was completed in less than one hour. It was nice to enjoy coffee and bagels while waiting. I was completely satisfied with this service, would recommend them highly and will use this service department in the future.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/05/2018 07:46 AM

Garyrose,

  Atlantic Hyundai service thanks you for your feedback! we are so happy to know that you were provided with great service. Please continue to work with John for your future service needs

Employees worked with
JG
JOHN J GROSSO
JR
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June R.
West Islip, NY
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service advisor and the mechanics
I have to thank John Grasso for once again being so wonderful when I had to bring the car in. He is always there to guide me and make sure I am driving a safe vehicle. John is definitely a valuable asset to the Hyundai company. Thank you John!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/05/2018 09:52 AM

June, 

 Atlantic Hyundai service thanks you so much for your feedback! We appreciate you and your business. Please continue to work with John Grosso for your future service needs 

Employees worked with
JG
JOHN J GROSSO
PL
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Patricia L.
Bay Shore, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
verified customerVerified Customer
Category: Service
Happy
Seem to resolve my problem hopefully they keep their word
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2018
Service Type: Maintenance
Category: Service
Always leave unhappy
Won’t be coming back anymore
Not Recommended
ASIA R. from Atlantic Hyundai responded on 04/04/2018 09:08 AM

Thank you for your feedback, we will use this information to improve the quality of service we provide. Communication is a key factor in our industry and we regret that we let you down. We are sorry that your experience with our service department was below average. We hope that in the future we can prove to you our dedication to our customers and making sure they are satisfied with our business. 

Employees worked with
JG
JOHN J GROSSO
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