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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

JK
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Joseph K.
Deer Park, NY
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too much time.no car
No car wash, takes much too long..
Not Recommended
VICTORIA V. from Atlantic Hyundai responded on 09/14/2019 04:27 AM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business and during your next visit will strive to accommodate your service needs in a timely matter with a car wash.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AD
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Anthony D.
Islip Terrace, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
It all starts with my service advisor John Grosso. He’s a class act. Very professional and knowledgeable of his products. The dealership needs more employees like him. A five star professional.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 09/14/2019 04:08 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
TA
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Tisha A.
Mastic Beach, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
My advisor is great. He provides quality care.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 09/10/2019 04:47 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
FG
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Francine G.
Oakdale, NY
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dedicated service to their customers!
Thanks for taking great card of me!
Recommended
VICTORIA V. from Atlantic Hyundai responded on 09/05/2019 04:44 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Amityville, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
atlantic hyuandri is the best!
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 09/02/2019 12:45 PM

Thank you for the great feedback! We appreciate your business and hope that you continue to work with John for your future service needs!

Employees worked with
JG
JOHN J GROSSO
JC
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Janet C.
Huntingtn Sta, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Caring Associates
From beginning to end every associate I spoke to was kind, pleasant and knowledgeable. My vehicle was serviced and completed in a timely fashion. All of my expectation were met. Thank you very much.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 08/30/2019 04:19 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Central Islip, NY
2014 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Needs improvement
Need improvement on communication with customers
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 08/20/2019 06:50 AM

Good morning,

 Thank you for taking the time to complete our survey. Atlantic Hyundai service apologizes the inconvenience. We are looking into your repair order and will be contacting you. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Rockville Centre, NY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service!!!
I’ve been an Atlantic Hyundai customer for 8 yrs. John Grosso, my service mgr always gives the best service! From day 1 I’ve appreciated his customer service and knowledge. He’s the reason I Love Atlantic Hyundai.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 08/19/2019 04:39 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
RC
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R C.
West Islip, NY
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service!
Got an appointment quickly-it was a big job-done in one day! I know that they will stand behind their work and that's why I return. John Grosso is a great help to me always!
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 08/06/2019 01:53 PM


Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. Please continue to work John for your future service needs. 
Employees worked with
JG
JOHN J GROSSO
DS
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Donald S.
Lindenhurst, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
service and free car wash, was very quick
Recommended
VICTORIA V. from Atlantic Hyundai responded on 08/05/2019 04:23 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AP
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Anthony P.
Shirley, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FAST, FRIENDLY, FANTASTIC
John Grosso! Enough said.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 08/02/2019 08:29 AM

Anthony,

 Thank you for your feedback! Atlantic Hyundai service is so glad to know that John provided you with great customer service. We appreciate your business. Thank you!

Employees worked with
JG
JOHN J GROSSO
BG
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A Service Advisor Who Cares
As always, John Grosso gets it! He takes time to listen to concerns, looks out for your safety at all times and knows that cost is always part of the equation. When he tells you something can’t wait, he means it! He is truly making sure that your car is in excellent working condition and safe at all times!
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 07/26/2019 11:02 AM

Brian,

 Atlantic Hyundai thanks you for the great feedback! we appreciate your business and are so glad to know that John provided you with great customer service. Please continue to work with him for your future service needs. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
West Islip, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and quick service
I feel that having good employees representing this service dept. is key-John Grosso-has never failed me. He cares about his job.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 07/25/2019 04:25 AM

Thank you so much for the wonderful review. Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JM
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Jacqueline M.
Deer Park, NY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
??
always have a good experience here. everyone there works really hard and it shows. i had a lot of service done to my car and it was done in like 2 hours. the whole crew at atlantic hyundai is always super helpful and really nice. thank you!
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/15/2019 03:52 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
EB
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Elizabeth B.
Hampton Bays, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service, oil change etc.
Was greeted by friendly and helpful people. I dropped off the car and when I returned it was ready as promised. Thank you.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/13/2019 09:19 AM

Elizabeth, thank you for your comments, continue to work with John Grosso for all of your service needs. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Farmingville, NY
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Excellent customer service . Fast and friendly
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/13/2019 09:17 AM

Thank you for taking the time to provide feedback on your recent service visit. Please continue to work with John Grosso for all of your service needs. 

Employees worked with
JG
JOHN J GROSSO
AK
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Annette K.
North Babylon, NY
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone was extremely helpful and asking right away are you being helped !!
Excellent service and very friendly !!
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/10/2019 04:44 AM

THANK YOU VERY MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
CS
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Cynthia S.
Islip Terrace, NY
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
When you have an appt,its fast service
N/a
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/10/2019 04:44 AM

THANK YOU VERY MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
JN
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Joseph N.
West Babylon, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Never Fails to deliver (Literally)
Atlantic Hyundai Service continues to make having my cars serviced easy and convenient. My Service Adviser, John Grosso, is like having a personal mechanic who understands what I need do have done and delivers my vehicles back to me in a timely manner. Never do I have to wait too long, or are there any unexpected "surprises" awaiting me. The service I get there is one of the main reasons that I have leased six Hyundai's over the past 8 years.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 07/06/2019 05:43 AM

Joseph,


 Thank you for those kind words. Atlantic Hyundai is so glad to know that John provided you with great customer service, please continue to work with him for your future service needs

Employees worked with
JG
JOHN J GROSSO
SB
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Shaniqua B.
Jamaica, NY
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT SERVICE
GREAT SERVICE
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 07/06/2019 05:39 AM

Shaniqua,


 Thank you for the great feedback! We appreciate your business. Please continue to work with John for your future service needs. 

Employees worked with
JG
JOHN J GROSSO
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