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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

AF
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Alfred F.
Copiague, NY
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
OIL SERVICE
Another welcoming service by the staff of Atlantic Hyundai. You guys make so easy and I'm thankful to had a service department that cares like you. Special shout out to John Grasso, your the BEST.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 09/22/2018 12:56 PM

Alfred,

  Thank you for the great feedback! We are so glad to know that John Grosso and our service team provided you with great customer service. Please continue to work with John for your future service needs

Employees worked with
JG
JOHN J GROSSO
TF
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Thomas F.
Central Islip, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2018
Service Type: Repair
Category: Service
Fast & efficient
The service was fine in a half hour less than estimated
Recommended
ASIA R. from Atlantic Hyundai responded on 09/12/2018 07:47 AM

Thank you for your feedback. We apologize your service experience was not one that you’d hoped it to be. I will be reaching out today by phone to speak on ways we can improve. We strive to provide a certain level of service and hope to reconcile the situation. 

ABIGAIL L. from Atlantic Hyundai responded on 09/20/2018 12:50 PM

Thomas,
Thank you for taking the time to speak with me today and giving us a second chance. We appreciate your feedback

Employees worked with
JG
JOHN J GROSSO
AJ
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Anthony J.
Brooklyn, NY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
I wish I went to this location to buy my car I purchased at Plaza Huyndai and it's been all down hill from there, my most recent disappointment was with a screeching sound that kept coming from my front wheel I brought it to plaza and they made me change brakes rotors cost over $400 and the problem still wasnt fixed. Finally a friend recommend atlantic huyndai and even though the drive was over an hour away it was well worth it. After one visit they found the problem and made a plan to have it fixed. I haven't gone back as yet but I'm happy they were able to put my mind at ease and will be working to get my problem resolved.
Recommended
ASIA R. from Atlantic Hyundai responded on 09/01/2018 05:01 AM

Anthony, thank you so much for your feedback! We are glad to hear that you were recommend and not disappointed by our service shop. We strive to provide the best customer service from start to finish. We look forward to seeing you in September to help you further!

Employees worked with
JG
JOHN J GROSSO
AF
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Alfred F.
Copiague, NY
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Rides like it was new... Had Pulsing Brakes
Had pulsing brakes...Saw John Grasso and he said he'll have rotors checked. The rotors were warped and my rear brakes were low, so we replaced the rear brakes and resurfaced the rotors front and rear and now my car rides like it was brand new. Thank You service dept. especially John Grasso for his care and understanding of my issue.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 08/28/2018 04:08 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
SC
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Salvatore C.
Freehold, NJ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Two guys
John Grosso. Who is fair, HONEST, accommodating,,etc. My other guy Vic carver. My salesman from day one. My last 3 cars an my recommendations are very happy with our vehicles
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/23/2018 12:43 PM

Salvatore,

 Atlantic hyundai service thanks you for the great feedback. We are so happy to know that John provided you with great customer service. Please continue to work with John for your future service needs

Employees worked with
JG
JOHN J GROSSO
PS
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Pamela S.
Lindenhurst, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Always a great experience at Atlantic Hyundai! Service is performed on a timely basis with honesty and integrity. Treated professionally.
Recommended
ASIA R. from Atlantic Hyundai responded on 06/23/2018 05:07 AM

Thank you for your feedback! We will continue to provide you with the five star service you deserve for years to come at Atlantic Hyundai. 

Employees worked with
JG
JOHN J GROSSO
MR
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Myrtelina R.
Levittown, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, professional people.
Not to have to worry about having my car serviced is great.
Recommended
ASIA R. from Atlantic Hyundai responded on 06/20/2018 06:29 AM

Thank you for your feedback! We are glad to hear you trust in us with taking care of your vehicle and plan on providing you with five star customer service for years to come. 

Employees worked with
JG
JOHN J GROSSO
AF
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Ann F.
Central Islip, NY
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Brought car in for oil change and advised leaving for trip. Thank goodness. Tires rotated, balanced and aligned, but found brakes needed work. I knew I could always depend on John Grosso and the workers! Could have ended up with major problems!!!!!
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/20/2018 05:30 AM

Ann,

 Thank you so much for the great feedback! We are so happy to know that John Grosso provided you with great customer service. Please continue to work with him for your future service needs. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Patchogue, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
verified customerVerified Customer
Category: Service
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
Recommended
Employees worked with
JG
JOHN J GROSSO
Verified Customer
East Islip, NY
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent and fast service.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 06/19/2018 04:45 AM

Thank you so much for the great review. I am glad that John Grosso provided you with great customer service. Please continue to see John for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Patchogue, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
verified customerVerified Customer
Category: Service
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2018
Service Type: Maintenance
Category: Service
Need better service
Need better service
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/16/2018 04:55 AM

Good morning, 

  My name is Abigail I'm the client care specialist at Atlantic Hyundai service. I want to thank you for taking the time to fill out the survey. We apologize about the inconvenience and the wait time. I will be giving you a call regarding your service.

Employees worked with
JG
JOHN J GROSSO
JE
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John E.
Bay Shore, NY
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Great place to do business
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/15/2018 12:37 PM

John 

  Thank you for the great feedback! We are so glad John provided you with great customer service. Please continue to work with him for your future service needs.

Employees worked with
JG
JOHN J GROSSO
EK
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Edward K.
Farmingville, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
EXTREMELY WONDERFUL THE WAY YOU ARE TREATED......and the warm cookies were great too?
Recommended
ASIA R. from Atlantic Hyundai responded on 06/13/2018 06:36 AM

Thank you for you feedback! So glad you had a memorable experience in our service deparment. We hope to provide you with five star service at Atlantic Hyundai for years to come. The cookies are absolutely amazing glad you were able to enjoy them!

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Merrick, NY
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
great customer service
Recommended
ASIA R. from Atlantic Hyundai responded on 06/13/2018 06:26 AM

Thank you for your feedback! We strive to provide five star customer service at Atlantic Hyundai. It is good to know that our staff is on the right track to helping you keep your car safe and on the road. 

Employees worked with
JG
JOHN J GROSSO
CD
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Colleen D.
Holbrook, NY
2014 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs Improvement
A bit more disappointed than i've been in the past with the service due to the brake replacement issue.
Not Recommended
ASIA R. from Atlantic Hyundai responded on 06/13/2018 06:10 AM

Thank you for your honest feedback. We strive to provide five star quality service during every visit. In the future communication between all parties will be more direct to ensure there is clarity. We appreciate you continuing to bring your business to Atlantic Hyundai. 

Employees worked with
JG
JOHN J GROSSO
RS
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Richard S.
West Islip, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Normal work done to perfection
Dropped car off for warranty work, state inspection, and a request to check out noise from front wheel. All work done to my satisfaction quickly. Great communications between myself and the service advisor in all steps up to the completion of the repairs. Thanks.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 06/12/2018 04:26 AM

Thank you so much for your feedback. I am glad that John Grosso provided you with great customer service. Please continue to work with John for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Copiague, NY
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
inspection
could have been better
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/11/2018 06:23 AM

Good Morning my name is Abigail. I'm the client care specialist here at Atlantic Hyundai. I want to thank you for taking the time out to complete the survey. I apologize about the inconvenience. I will be giving you a call regarding your recent visit. 

Employees worked with
JG
JOHN J GROSSO
LC
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Lorena C.
Astoria, NY
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service is fantastic as always. john G. Is great. He is knowledgeable and honest. It is a pleasure to do business here. The new customer waiting area is great with a great hostess
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/09/2018 06:47 AM

Lorena, 

 Thank you so much for the feedback! We are so glad John provided you with great customer service. Please continue to work with John for your future service needs. 

Employees worked with
JG
JOHN J GROSSO
CF
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Catherine F.
Farmingdale, NY
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Repair Service
John Grosso was phenomenal. Advised me what needed to be repaired, kept in touch as to how long it would take, and called me when car was ready.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 06/08/2018 04:19 AM

THANK YOU SO MUCH FOR THE GREAT REVIEW! I AM GLAD THAT JOHN GROSSO PROVIDED YOU WITH GREAT CUSTOMER SERVICE. PLEASE CONTINUE TO WORK WITH JOHN FOR ALL OF YOUR FUTURE SERVICE NEEDS.

Employees worked with
JG
JOHN J GROSSO
DR
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Denise R.
West Islip, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience!!
I received very good customer service during my visit. The complimentary coffee and bagels were definitely appreciated and the wait was not as long as i anticipated, so that is always a plus!!
Recommended
VICTORIA V. from Atlantic Hyundai responded on 06/05/2018 11:58 AM

THANK YOU SO MUCH FOR THE GREAT REVIEW!  I AM GLAD THAT YOU ENJOYED OUR CUSTOMER LOUNGE DURING YOUR VISIT. PLEASE CONTINUE TO WORK WITH JOHN GROSSO FOR ALL OF YOUR FUTURE SERVICE NEEDS.

Employees worked with
JG
JOHN J GROSSO
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