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JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

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Cathy C.
Central Islip, NY
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Center is Great!
the dealership in general sucks!!!
but the service center does a great job!!
they were courteous and respectful of my time and explained everything to me!
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/26/2017 05:40 AM

Cathy,

Atlantic Hyundai Service Department appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
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JOHN J GROSSO
SA
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Sheila A.
Huntington, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service Advisors
Im amazed at how well the service department runs. They get the work done and they get you out quickly.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/26/2017 05:31 AM

Sheila,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
JG
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John G.
Amityville, NY
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
More than mechanics!
Work was done well and timely. Waiting area was comfortable with some amenities. Cost estimate was accurate.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/26/2017 05:30 AM

John,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
FC
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Francis C.
Holbrook, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Same faces, same great service since 2011!
Been in service business all my life, these people do it right, from the moment you arrive and are clocked in, to when you sit in their lounge and enjoy a cup of coffee and a donut and watch TV, to the moment you are explained all that happened as well as the charges. This is the place to purchase and service your vehicle.
Recommended
JOHN J G. from Atlantic Hyundai responded on 01/24/2017 03:59 AM

THANK YOU FOR THE PERFECT REVIEW. IT MEANS ALOT TO ME.
IF THERES ANYTHING I CAN DO IN THE FUTURE, DONT HESITATE TO REACH OUT

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Wyandanch, NY
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
Forgot to wash my car. Then service said they would bring it to the wash. When we got to the section they didn't wanna wash it. It was a back and forth thing.
Recommended
JOHN J G. from Atlantic Hyundai responded on 01/23/2017 05:38 AM

THANK YOU FPOR YOUR REVIEW. WE STRIVE FOR 5 STARS. PLEASE REACH OUT TO ME WITH ANY FURTHER SERVICE NEEDS

Employees worked with
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JOHN J GROSSO
AP
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Andrew P.
Lindenhurst, NY
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
John Grosso in service is awesome. We love dealing with him. He listens to us and always gets the car back in a timely fashion.
Recommended
JOHN J G. from Atlantic Hyundai responded on 01/23/2017 05:38 AM

THANK YOU SO MUCH FOR THE PERFECT REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Lindenhurst, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Atlantic Hyundai Service
John Grasso was really helpful.
Recommended
JOHN J G. from Atlantic Hyundai responded on 01/23/2017 05:39 AM

THANK YOU SO MUCH FOR THE PERFECT REVIEW

Employees worked with
JG
JOHN J GROSSO
AP
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Anne P.
Long Beach, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department.
Quality Service and great staff in Service.
Recommended
JOHN J G. from Atlantic Hyundai responded on 01/23/2017 05:40 AM

THANK YOU SO MUCH FOR THE PERFECT REVIEW

Employees worked with
JG
JOHN J GROSSO
AD
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Anthony D.
Islip Terrace, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
The service and staff are top notch and it starts with John Grasso.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/17/2017 05:41 AM

Anthony,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

JOHN J G. from Atlantic Hyundai responded on 01/17/2017 07:09 AM

THANK YOU SO MMUCH FOR THE REVIEW. MEANS SO MUCH

Employees worked with
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JOHN J GROSSO
BW
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Bronwyn W.
West Islip, NY
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My time is not important obviously
Hate Hyundai
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 01/23/2017 06:35 AM

Ms, Weeks, Atlantic Hyundai would like to apologize for the inconvenience you experienced during your last service visit. Intermittent problem are extremely difficult to isolate, we are currently confirming a repair on your car and will continue to monitor weather it is corrected.

Employees worked with
JG
JOHN J GROSSO
RL
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Robert L.
Sayville, NY
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They always go out of their way to assist customers.
YES
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/17/2017 05:40 AM

Robert,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
LU
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Laura U.
North Babylon, NY
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job!!
Very helpful and courteous. Great work!!
Recommended
JOHN J G. from Atlantic Hyundai responded on 01/13/2017 04:36 AM

Laura, thank you for the review. im glad it all worked out for us. please reach out to me in the future with anything you could need.

Employees worked with
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JOHN J GROSSO
JL
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Joseph L.
East Northport, NY
2011 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/12/2017
Service Type: Repair
Category: Service
Issue surrrounding misplaced screws resolved.
Returned to dealer upon finding 2 screws left in cowl during previous service visit. Told they were mistakenly left there by technician and came from air filter during last visit. Technician had replaced with new ones at that time. All good and once again, John Grasso rectified the matter expeditiously and professionally. Thanks again, John !!
Recommended
JOHN J G. from Atlantic Hyundai responded on 01/13/2017 04:39 AM

thank you for the review. i met with you today to resolve the issue with the screws. lets continue to work together in the future.

Employees worked with
JG
JOHN J GROSSO
JB
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Jonathon B.
Rocky Point, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great atmosphere and outstanding service writer, top-of-the-line mechanics
Yes
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/11/2017 05:53 AM

Jonathon,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
PD
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Patricia D.
Kings Park, NY
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
verified customerVerified Customer
Category: Service
Manager friendly and knowlegeable comfortable waiting room
Car runs real good now
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2017
Service Type: Repair
Category: Service
Waiting area is comfortable
Managers r friendly but vehicle svc questionable
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/13/2017 04:47 AM

PATRICIA, IM SORRY TO HEAR ABOUT THE WATER LEAK. PLEASE REACH OUT AT YOUR EARLIEST CONVIENCE SO I CAN SCHEDULE THE REPAIR TO BE COMPLETED

Employees worked with
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JOHN J GROSSO
AN
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Andrea N.
West Islip, NY
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
Car took 4 hours for a routine oil change, asked service consultant and when I scheduled the appointment to please have them look at my super fluid dispenser since it wasn't dispensing even when full. I picked my car up after being there for 4 hours and checked the wipers, it wasn't addressed. When I asked the service consultant he provided no assistance and just pushed me off to another consultant (to the one I originally told about the wipers) they mentioned dropping the car AGAIN and that they don't do loaner vehicles .. nothing but disappointment every time I use this service center. I leased 2 cars from this location but I am always left unhappy after using the service
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/06/2017 09:40 AM

I APPRECIATE THE SURVEY AND SORRY YOU HAD A BAD EXPERIENCE. IF THERES ANYTHING I CAN DO IN THE FURTURE, PLEASE REACH OUT

TIMOTHY T. from Atlantic Hyundai responded on 01/10/2017 08:23 AM

Andrea, thank you for taking the time to speak to me today, hope I was able to share with you the issues that might have impacted the visit and the follow up for our service staff. Please feel free to contact me for any future service visits you may need.

Employees worked with
JG
JOHN J GROSSO
EJ
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Emily J.
Oceanside, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very courteous & honest
Rich was very courteous & honest
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/05/2017 05:49 AM

Emily,

Atlantic Hyundai appreciates your business, please continue to work with Rich Maggio for all of your future service needs!

Employees worked with
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JOHN J GROSSO
JM
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Jorge M.
Deer Park, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
car was complete in a very timely fashion.
Great service. I was very pleased that the car was complete very quickly.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/05/2017 05:49 AM

Jorge,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
SJ
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Susan J.
Bay Shore, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and Accommodating Staff
I was greeted and taken care of immediately. I had concerns about how long I was going to be there and they assured me that I would be out by my specified time. And they had me out on time as promised.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/04/2017 06:14 AM

Susan,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bohemia, NY
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and pretty accurate on time of service work.
Quick, convenient and I feel no hassle from this Hyundai dealer.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/04/2017 06:08 AM

Anonymous,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
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