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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

TC
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Tiffany C.
Middle Island, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a pleasure
My car goes in every year for something but john always makes it an enjoyable experience
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/04/2017 05:59 AM

Tiffany,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
JR
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June R.
West Islip, NY
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
June R.
I am a long standing customer of Atlantic having purchased many Hyundai's over the past 28 years. I was very pleased with the service and John Grosso was wonderful to deal with.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/04/2017 06:00 AM

June,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
FC
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Federico C.
Astoria, NY
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Atlantic Hyundai
The service Rep was great. He explains all and give recommendations that are needed.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/03/2017 05:32 AM

Federico,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
VZ
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Valetine Z.
Westhampton, NY
2012 Hyundai Equus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealer is great because of it's people. The problem is that corporate refused to fix my GPS.
The problem is not the dealer. It is Hyundai Corporate that would not approve fixing my GPS.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 01/03/2017 11:12 AM

Mr, Zammit thank you for taking the time to provide feedback on your last service visit, Please continue to work with John Grosso for all of your future concerns. We have sent the issue of not to participate with the upgrade to navigation to HMA for further evaluation.

Employees worked with
JG
JOHN J GROSSO
TK
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Thomas K.
Lindenhurst, NY
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Sercice was very good
Good service on auto recall check crash bag bolts
Recommended
BRIANNA H. from Atlantic Hyundai responded on 01/02/2017 06:45 AM

Thomas, 

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
PK
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Peter K.
Deer Park, NY
2008 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall undercoating
Had 1030 appt. It took hours for the car to be
Serviced
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 12/27/2016 12:32 PM

PETER, IM SORRY YOU FEEL YOU WERE HERE TO LONG. WE ALWAYS TRY TO COMPLETE EVERYONES CAR IN A TIMELY MATTER. THE ALARM HELD US UP ALITTLE BIT AND IM SORRY. PLEASE AACEPT MY APOLOGY.

Employees worked with
JG
JOHN J GROSSO
ER
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Elizabeth R.
Copiague, NY
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied customer
Highly recommend
Recommended
JOHN J G. from Atlantic Hyundai responded on 12/27/2016 12:30 PM

THANK YOU FOR THE KIND WORDS. I LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE

Employees worked with
JG
JOHN J GROSSO
AC
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Alvin C.
East Meadow, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Atlantic Hyundai Great For Leasing & Service
I have been leasing from Atlantic Hyundai for the past 10 years. I am glad that Mr. Vic Carver for introducing me to Mr. John Grosso from the beginning. I appreciate his tentativeness in scheduling & processing my maintenances & recalls. Each time I get my car back I feel that I have a friend at Atlantic Hyundai.
Recommended
JOHN J G. from Atlantic Hyundai responded on 12/27/2016 12:29 PM

MR CHAN , THANK YOU FOR THE GREAT REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Pembroke Pines, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Customer service is always great but for some reason every time I go I usually have to go back to get the issue re fixed.
Recommended
JOHN J G. from Atlantic Hyundai responded on 12/27/2016 12:27 PM

MR LOPEZ, THANK YOU FOR YOUR REVIEW. I WOULD TO CONTINUE TO WORK WITH YOU IN THE FUTURE.

THANK YOU

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Deer Park, NY
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worth it
They keep my car dependable
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/23/2016 02:06 PM

Glenn, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Smithtown, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Professional & Courteous
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/23/2016 02:09 PM

Thomas, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
GL
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Gerard L.
Bay Shore, NY
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
CONVIENIENT AND TIMELY. STAFF IS VERY ATTENTIVE.DTS
JOHN GROSSO WAS EXCELLENT, ANSWERED ALL MY QUESTIONS AND DELIVERED THE CAR ON TIME. NO SURPRISES!
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/23/2016 02:09 PM

Gerard, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bayport, NY
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
not happy with how the car looked
My car was returned dirty inside!
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 12/19/2016 04:19 AM

PATRICIA, IM SORRY THE CAR WAS RETURED TO YOU IN THIS SHAPE. I WILL BE SURE TO CORRECT THIS MOVING FORWARD. WE STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI. PLEASE DONT HESITATE TO REACH OUT TO ME WITH ANY CONCERNS .

Employees worked with
JG
JOHN J GROSSO
GD
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Grant D.
Islip, NY
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shiny New Name, Same Mediocre Performance
I have a 2015 Hyundai Genesis. Every time I bring my car in for routine maintenance, like an oil change, there is an issue. Today I sat in a line of cars, at 930 AM on a Saturday, for fifteen minutes before I was able to pull my car into a lane to be checked in for service. At check-in they couldn't find my appointment on their check-in sheet and the tech insinuated that I had made a mistake or that I didn't actually have an appointment. Once I went in to see the service consultant I was directed to an empty desk and I was told to wait for John Grosso. John was nowhere to be found initially but showed up after less than five minutes when he told me, "I'll be right with you buddy." Then he disappeared again. Another service consultant saw that I was growing frustrated and called me over to let me sign off on the authorization to change my oil. This is a small hiccup, but the last time I dropped my car off for an oil change, they kept my car for 2 days before I could get it back. I have owned many different car brands as I tend to lease for 2 or 3 years at a time. I've owned Acura, BMW, Ford, Honda, Lexus and Toyota and I've always had my car serviced at the dealership. I've never before experienced the lack of courtesy, respect and common sense like I've encountered at Atlantic Hyundai. I feel I was more valued as a customer when I had a $20k Civic than I am now that I have a $50k Genesis. Hyundai should really do something about the service at this dealership if they expect to have success going forward with their Genesis brand and the new G80 and G90.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/21/2016 05:34 AM

Mr, Davis thank you for your feedback on your recent service visit, we would like to apologize for the inconvenience you experienced during your service visit. We are currently making changes to the process of our Genesis Experience and your feedback has helped us make improvement to help you and all of the Genesis Customer's. Please continue to work with our Genesis team for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
West Babylon, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
We just bought another Hyundai and we have always been very happy with the service
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/19/2016 10:54 AM

George, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AS
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Angela S.
Ronkonkoma, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful
John Gross and tech kevin really helped me out when I was overdue for my first oil change due to my work schedule.
Recommended
Employees worked with
JG
JOHN J GROSSO
JS
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Jimmy S.
Deer Park, NY
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The quality of work.
The customer service is great
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/15/2016 03:25 PM

Jimmy, thank you for taking the time to provide feedback on your last service visit, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
RA
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Rose A.
Shirley, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
True customer service!
John Grosso is the best! Always friendly and accommodating!
Recommended
BRIANNA H. from Atlantic Hyundai responded on 12/12/2016 05:24 AM

Rose,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
RS
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Richard S.
Islip, NY
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not convinced the sales team has integrity. False promises were used as a capture to lease the car I did.
No, Friends can make up their own minds. If I were asked by them if I would do it again, my answer is NO, I would go else where.
Recommended
Employees worked with
JG
JOHN J GROSSO
BC
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Bart C.
Bay Shore, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenience
I like to support local business.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 12/12/2016 05:26 AM

Bart,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
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