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JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

RA
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Rose A.
Shirley, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
True customer service!
Their process is smooth, they are very accommodating and get you out the door quick!
Recommended
John G. from Atlantic Hyundai responded on 10/21/2016 06:43 AM

Rose,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
BG
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Barbara G.
East Islip, NY
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and courteous service
Wait time provided was fairly accurate. I was treated with professional and courteous service.
Recommended
John G. from Atlantic Hyundai responded on 10/18/2016 04:18 AM

BARBARA, THANK YOU FOR THE REVIEW AND SUCH KIND WORDS!! THANK YOU

Employees worked with
JG
JOHN J GROSSO
LH
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Laura H.
West Islip, NY
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good only because John Grosso knows his stuff
other advisors are clueless
Not Recommended
John G. from Atlantic Hyundai responded on 10/17/2016 04:30 AM

LAURA, THANK YOU SO MUCH FOR SUCK KIND WORDS.. YOUR THE BEST

Employees worked with
JG
JOHN J GROSSO
VJ
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Veronica J.
West Babylon, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
verified customerVerified Customer
Category: Service
Review follow-up
Good customer service follow-up.
Recommended
Employees worked with
JG
JOHN J GROSSO
DT
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Donna T.
Bay Shore, NY
2012 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No phone call after servicing
Went for oil change and a few minor issues. By 5:00 pm we hadnt received a call that car was done so went to see. Place was closed and we had to argue to get car because it was needed for next day to get to work.
Not Recommended
John G. from Atlantic Hyundai responded on 10/15/2016 03:51 AM

DONNA,
SORRY FOR THE MISCOMMUNICATION. WE STRIVE FOR 5 STARS. PLEASE GIVE ME A CALL AT YOUR EARLIEST CONVIENENCE AND I WILL BE SURE TO GO OVER THE EDNTIRE VISIT. THANK YOU AGAIN

Employees worked with
JG
JOHN J GROSSO
BM
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Bryan M.
Ronkonkoma, NY
2011 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Work By John Grasso in the Service Department.
Despite multiple issues with the Financing Department regarding my vehicle's warranty, John Grasso worked diligently and professionally to ensure that my vehicle was repaired and got it back to me as soon as possible. John returned all my calls and contacted me with any and all information as we navigated through the bureaucracy. John is definitely an asset to Hyundai's service Department and truly understands how to provide Customer Service.
Recommended
John G. from Atlantic Hyundai responded on 10/14/2016 12:10 PM

BRIAN, THANK YOU FOR THE SURVEY. MEANS SO MUCH TO ME. AGAIN JUST TO FOLLOW UP ON OUR PHONE CONVERSATION. PLEASE LET THIS REFLECT ME AND ME ONLY. THANK YOU AGAIN
FOR YOUR SUPPORT

Employees worked with
JG
JOHN J GROSSO
VJ
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Veronica J.
West Babylon, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
verified customerVerified Customer
Category: Service
Review follow-up
Good customer service follow-up.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2016
Service Type: Maintenance
Category: Service
Service follow up
I will go elsewhere unless manufacturer issue.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/13/2016 06:30 AM

Mrs, Jennings thank you for taking the time to provide feedback on your last service visit. We will contact you to review how we could have improved your last service visit with John Grosso.

John G. from Atlantic Hyundai responded on 10/17/2016 04:33 AM

THANK YOU FOR THE PERFRECT REVIEW. ITS MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
RS
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Ronald S.
East Patchogue, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No comments
No comments
Not Recommended
John G. from Atlantic Hyundai responded on 10/12/2016 09:52 AM

Ronald,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
RS
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Robert S.
Massapequa, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Well run
First time ,no complaints,except car not fixed completly
Recommended
John G. from Atlantic Hyundai responded on 10/12/2016 09:53 AM

Robert,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
KB
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Kevin B.
Massapequa Park, NY
2009 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nys inspection
See my comments on previous page
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/12/2016 01:08 PM

Kevin, nice speaking with you today, Atlantic Hyundai looks forward to working with you for all of your future repairs on your new 2017 Sonata. Please continue to work with John Grosso for all of your service needs.

Employees worked with
JG
JOHN J GROSSO
JM
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Jeffrey M.
Stony Brook, NY
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone was pleasant and worked well with customer
Good experience
Recommended
John G. from Atlantic Hyundai responded on 10/11/2016 05:14 AM

JEFFREY, THANK YOU FOR THE REVIEW. I STRIVE FOR 5 STARS.
IF THERES ANYTHING YOU FEEL I CAN DO BETTER IN THE FUTURE, PLEASE DONT HESITATE TO REACH OUT TO ME

Employees worked with
JG
JOHN J GROSSO
SR
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Sophia R.
Central Islip, NY
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service is the best
Yes
Recommended
John G. from Atlantic Hyundai responded on 10/11/2016 05:10 AM

SOPHIA, THANK YOU SO MUCH FOR THE REVIEW. IF THERES ANYTHING I CAN HELP YOU WITH IN THE FUTURE PLEASE DONT HESITATE TO REACH OUT

Employees worked with
JG
JOHN J GROSSO
AQ
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Antonio Q.
Deer Park, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John Grosso is Awesome!!!
John Grosso always puts the customer first. He always goes above and beyond. I always know that my car is being taken care of. Thanks so much Hyundai!!
Recommended
John G. from Atlantic Hyundai responded on 10/05/2016 05:17 AM

ANTONIO,

THANK FOR THE PERFECT REVIEW.. YOU ARE THE MAN!!

Employees worked with
JG
JOHN J GROSSO
KD
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Kathleen D.
Amityville, NY
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst service place
It is such a shame that I love my car so much because having to take it to the Hyundai service shop for something as simple as an oil change is the worst experience ever. They always find something else Wrong with the car and it takes forever! My car magically had a safety recall on it that needed to be done immediately yet I was never notified about the recall until I took it upon myself to bring it in. It's so unprofessional how some of the service employees are. If I didn't love my car so much this would be my last time dealing with them.
Not Recommended
John G. from Atlantic Hyundai responded on 10/05/2016 05:21 AM

KATHLEEN,

IM SORRY YOU HAD A BAD EXPERIENCE WITH THE SERVICE DEPARTMENT. I STRIVE FOR 5 STARS AND NOT SURE WHERE I FELL SHORT. YOUR FEEDBACK IS VERY IMPORTANT TO ME AND I APPRECIATE YOU INFO.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Central Islip, NY
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Completely satisfied
Excellent customer service.
Recommended
John G. from Atlantic Hyundai responded on 10/04/2016 06:16 AM

ANNETTE,

THANK YOU SO MUCH FOR THE GREAT REVIEW.. IF THERES ANY THING YOU NBEED IN THE FUTURE PLEASE REACH OUT.

Employees worked with
JG
JOHN J GROSSO
BD
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Barrington D.
Islip Terrace, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change.
Ok
Recommended
John G. from Atlantic Hyundai responded on 10/04/2016 06:23 AM

MR DAVIS, THANK YOU FOR THE GREAT REVIEW. IF THERES ANYTHING IN THE FUTURE YOU NEED, DONT HESITATE TO REACH OUT

Employees worked with
JG
JOHN J GROSSO
TH
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Tammy H.
Sayville, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
They are always friendly.
They handled my recall work quickly and efficiently. I'm very happy with their work and John Grosso was a pleasure to work with.
Recommended
John G. from Atlantic Hyundai responded on 10/04/2016 06:13 AM

TAMMY,
THANK YOU FOR THE PERFECT REVIEW. IT MEANS SO MUCH TO ME. PLEASE REACH OUT IN THE FUTURE WITH ANY SERVICE NEEDS

Employees worked with
JG
JOHN J GROSSO
MP
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Marlene P.
Massapequa Park, NY
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
there the best JOHN GROSSois there for his customers
JOHN GROSSO cares for his customers
Recommended
John G. from Atlantic Hyundai responded on 10/04/2016 06:15 AM

THANK YOU FOR THE GREAT REVIEW.. IF THERES ANYTHING YOU NEED IN THE FUTURE, PLEASE DONT HESITATE TO REACH OUT

Employees worked with
JG
JOHN J GROSSO
NP
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NICHOLAS P.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Service is always top notch!
Recommended
John G. from Atlantic Hyundai responded on 10/04/2016 06:05 AM

NICK,

THANK YOU SO MUCH FOR THE REVIEW.. YOU ARE THE BEST!!

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Oakdale, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, honest service.
Service well done!
Recommended
John G. from Atlantic Hyundai responded on 10/04/2016 06:04 AM

FRAN,

THANK YOU SO MUCH FOR THE REVIEW.. YOU ARE THE BEST!!

Employees worked with
JG
JOHN J GROSSO
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