Business Solutions
SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

KC
gravatar
Kenneth C.
Lindenhurst, NY
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer care provided by service advisor
Excellent dealership highly recommend it
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/01/2016 10:37 AM

Kenneth, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Ronkonkoma, NY
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Would recommend Hyundai Service to anyone that is looking for honest, reliable service.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/03/2016 01:48 PM

Richard, thank you for taking the time to provide feedback on your last service visit with John Grosso, Atlantic Hyundai appreciates your business.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Islip Terrace, NY
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It's convenient and I'm confident that my car is done correctly.
My car was completed in the time promised. The service manager John Grosso was very knowledgeable.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/01/2016 09:29 AM

Louise, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
WM
gravatar
William M.
Deer Park, NY
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
wait too long
Repair promised in 21/2 hours. waited 4 hours.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/01/2016 09:27 AM

William, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CH
gravatar
Cristina H.
Bay Shore, NY
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Not America's Best Warranty
Dominic was nice and answered the questions I had, I had no problem with him. My issue with the service is that a superficial dent voided my warranty when it came to working on my airbag module. It's hard to understand how my car has passed four inspections with no problems, but I'd be forced to go through insurance or out of pocket for this service. Again, Dominic was a nice advisor and explained things, I just think the overall customer service was lacking especially since the Hyundai warranties are labeled as America's Best.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/30/2016 03:03 PM

Cristina, Atlantic Hyundai appreciates your feedback on your last service visit, the dealer can only provide warranty coverage to a customer for defects on factory workmanship, we apologize that Atlantic couldn't perform a warranty repair on this system of you. Please continue to work with Dominic Knecht for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
East Setauket, NY
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service reps
All service are good , except for one
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/29/2016 09:12 AM

John, please continue to work with John Grosso for all of your future service needs. Atlantic Hyundai appreciates your business.

Employees worked with
JG
JOHN J GROSSO
FC
gravatar
Federico C.
Astoria, NY
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Atlantic
Best Service
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/27/2016 07:07 AM

Federico, thank you for taking the time to provide feedback on your last service visit, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
NP
gravatar
Nicholas P.
West Islip, NY
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service!
Service advisor John Grosso is spectacular! He always makes sure things are done fast and correct. he goes out of his way to make sure I'm completely satisfied!
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/26/2016 10:25 AM

Nicholas, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AG
gravatar
Anthony G.
Centereach, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Good service.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/26/2016 10:24 AM

Anthony, Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CB
gravatar
Charles B.
West Islip, NY
2009 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service
communication was poor, they had my car for over a week and I had o call e the status
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/26/2016 05:47 AM

Charles, Atlantic Hyundai would like to apologizes for the lack of communication on the past service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
MK
gravatar
Michael K.
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
This is SERVICE!
John Grosso's attention, not just to details, but customers' needs as well makes this Hyundai dealer the place for service .
Recommended
Employees worked with
JG
JOHN J GROSSO
LB
gravatar
Linda B.
Deer Park, NY
2010 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NOTHING
I WILL NOT COME BACK HERE AGAIN.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/26/2016 07:27 AM

Linda, Atlantic Hyundai would like to aplogize for the inconveinence you experienced during your last service visit, Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
FH
gravatar
Francis H.
Copiague, NY
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE
EVERYTHING WAS GREAT EXCEPT SCRATCH!
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/15/2016 02:32 PM

Francis, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
DD
gravatar
Dean D.
Bay Shore, NY
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attentive service
Service agent, John very knowledgable and helpful. Only criticism I have is for Hyundai Corp. the Michelins that replaced original tires are noisy, provide a harder ride and less less mpg.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/15/2016 02:27 PM

Dean, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
IS
gravatar
Ida S.
East Islip, NY
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is great! John Grosso is great, he calls when car is ready very knowledgeable and always pleasant!
Great service and staff.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/10/2016 03:44 PM

Ida, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with Jonathan Roque for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change and inspection
the service seems to be getting better
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/09/2016 03:07 PM

Nur, thank you for taking the time to provide feedback on your last service visit, Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
FO
gravatar
FRANK O.
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Feeling like an un valued customer
My experience was normal as usual I was greeted at the entrance and then lead to the service writer I had a 915 appointment I arrived there a little before nine. The reason I am most displeased about is I didn't get out of the dealership until 140, I had to ask the service writer what the status of my car was and when he looked it up after asking me my name he looked up and said The car was just done and he would send the paperwork over to the cashier and for me to go there and wait for it when I went to the cashier I noticed my repair order was under roughly about five repair orders when I paid and looked at my paper work I notice a time stamp set 11 AM which means I waited there over 2 1/2 hours without needing to needless to say I was very unhappy
Not Recommended
Employees worked with
JG
JOHN J GROSSO
JB
gravatar
Joseph B.
Lindenhurst, NY
2008 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
later
later
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/08/2016 08:37 AM

Joseph, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AG
gravatar
Anne G.
Massapequa, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The wait wasn't that long...
The wait wasn't long. I was out and the car done in 2 hours time. Love it.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/08/2016 08:32 AM

Anne, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Seaford, NY
2012 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Bad experience
Terrible communication. Told would receive a loaner and did not. Car brought in late Tuesday and did not get back till Monday. Car was finished Friday and never contacted.
Not Recommended
Employees worked with
JG
JOHN J GROSSO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.