JR

JAKE RITTER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

MR
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Marcel R.
TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Change
I used to go to Huffines on the 75 but never felt so comfortable there! It seemed like it was not welcome. I had a completely different treatment at Eckert, I will certainly return!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2019 04:57 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Denton, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
verified customerVerified Customer
Category: Service
Sound issue resolved!
After several attempts, the service department at Eckert Hyundai were able to resolve an issue with sound going out on my Tucson's infotainment system. The problem was sporadic and took back-and-forth with the dealership and Hyundai technical support to trace it to an impedance issue with one of the speakers causing the amp to shut down. At least, that was my understanding.

Shout out to Jake and Don for their persistence in resolving the issue. Thanks!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/14/2019
Service Type: Repair
Category: Service
No further review
...
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2019 05:18 AM

Mr. Podrasky,

  I am sorry you feel this way sir, as i explained when you where here. We have to duplicate your concern to perform a repair per our Manufactures agreement. Once duplicated there is a very specific trouble tree to follow. This is why we thought it was good timing you said you were going out of town, thus giving us the opportunity to duplicate your concerns that appeared to only happen after extended driving times. I do apologize it was not easy to duplicate the concern, this is why we provided you with alternate transportation. It was driven 503 miles over the same time period. I am sorry you feel upset with how the service went, i will be more than happy to replenish any fuel we used and wash your vehicle, just let us know when you would like to do such.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/19/2019 09:08 AM

Thank you so much sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service
Absolutely best Hyundai Service Department. Everyone is helpful and I was 35 min driving in to service department to driving off after paying. Took care of a recall without my asking them. Easy to get to. Overall outstanding experience.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/13/2019 05:31 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SS
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Sharon S.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customers service is excellent.
Everyone courteous..willing to help.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2019 11:32 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Headlights
My headlight needed replacement & the service department got me in right way to fix the headlight. Kept me informed on the progress. All employees professional. Thanks for the great service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2019 11:28 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
no comment
na
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/06/2019 02:25 PM

Thank you Brianna

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Corinth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
While I didn't buy my Velostar at Eckert ... I have had my car serviced there since I purchased it. Prompt service, easy to work with, kind and polite associates. Makes managing normal service easy and painless.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/04/2019 05:20 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

MM
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Marcia M.
Denton, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly staff
Typically I have a superior experience with the service department. There were hiccups this time. I was having my Sonata serviced with a recall. Repairs were made and I paid and picked-up my car. I traveled only a short distance and the check engine light came on. Back to the shop! I am not sure why or how this occurred? It was a day and half before the part was sent and replaced. The service department was ,however, very accommodating and had a rental car ready for me.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/01/2019 02:39 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service, Friendly People
I always get excellent service, and my car is running well. The service people are consistently friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/01/2019 12:59 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JK
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Joy K.
Little Elm, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service at Eckert Hyundai
Everyone is always so nice and friendly. Great customer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2019 02:15 PM

Thank you Joy.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

KG
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Kirsten G.
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
I love closer to the Plano location, but I only take my business to the Denton location. They are personalble people here. I get my oil changed all the time here. The people who work in that department know me by name and are kind enough to greet me and ask me how I’m doing. If there is a need for repair on my vehicle, they talk me through it and help me understand what is being fixed. They will also let you know if something doesn’t need to be fixed right away, helping you avoid a costly repair bill.

I’ve even purchased a used car from this dealership and the salesman who sold me the car still greets me.

This is the best location I’ve ever been to in DFW.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2019 07:02 AM

Thank you for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DR
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Dennis R.
TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Always friendly, efficient, and courteous. Appointments can be made via web.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2019 05:18 AM

Thank you dennis for the great feedback and outstanding 5-star- review

Don Wheeler
Fixed Operation Manager
940-243-6208

SC
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Sharon C.
Corinth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
Always friendly. Had a oil change appointment. Got in and out very quickly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2019 05:16 AM

Thank you for the great review of our store.

Don Wheeler
Fixed Operation Manager
940-243-6208

DK
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Debbie K.
Argyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome!
This is the best dealership l’ve worked with in all my years of car ownership!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/24/2019 12:24 PM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
A Date with Eckert
I had a concern about a light on
my dashboard so called my local Hyundai’s service department. The person who answered the phone was very understanding and ready for me to make an appointment to drive my car to them. Upon arrival at the dealership, I was promptly met by a technician who recorded my concerns. I went inside and waited until an employee came and got me. I was treated courteously and directed to the clerk in charge of the financial part and giving me my receipt. She told
me how the problem on my car had been fixed and notified me that the techs were also able to fix two recalls on parts as well. I noticed that the “next scheduled service” update was changed on my car which is a concern. However, I plan to call the service department and ask them directly. I trust them to address my concern with total honesty.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/22/2019 02:12 AM

Thank you for the great review 

Don Wheeler
Fixed Operation Manager
940-243-6208

EG
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Ellen G.
Ponder, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Eckert Hyundai
The service dept. was great
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/22/2019 02:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Hickory Creek, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I’ve been here a few times now and have received varying degrees of service. Sometimes they are really on top of things and communicate well, and sometimes no one tells me the car is going to be another hour. I know Eckert is capable of great service, but it can be inconsistent.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/21/2019 04:40 AM

Rachael,

  I apologize it is not our practice to perform below standards and this will be brought to the attention of the staff, i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208

CC
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Crystal C.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repairs
We have an older Santa Fe (2004). We needed some significant repairs that were going to run $3,000 plus. The only card that we had available to use was an American Express card. The cashier in service explained that Eckert doesn't accept American Express. I initially told her we would work on something and get back to them. The next day the service tech called me and asked about the repairs and I told him that we were exploring options to pay for the repairs. Within a few minutes he had called back and told me the owner had said that if the only way to the repairs done, was through American Express then they would take it this one time. Now, the owner certainly didn't have to do that. However, the fact that ownership would do this verifies what I've done for a long time. Eckert takes care of it's customers better than any other dealership that I've ever dealt with.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/21/2019 04:43 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Trophy Club, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a
a
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/18/2019 08:01 AM

Thamk you for the 5-star review

Don Wheeler
Fixed Operation Manager
940-243-6208

CJ
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Clifford J.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Owner of the genius
friendly personnel
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/18/2019 08:01 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
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