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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

BN
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BARBARA N.
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The service department is awesome.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/06/2016 04:59 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Denton, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service always!
Friendly personnel and quick, efficient service EVERY time!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/05/2016 08:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LR
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Larry R.
Plano, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service friendly staff
Great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/04/2016 07:58 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DM
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Donna M.
Justin, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and clean. Took less time than anticipated.
Great place.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/03/2016 05:59 AM

Thanks Donna

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
PK
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Parris K.
Argyle, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire repair
Great, as always
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2016 12:12 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
RK
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Robert K.
Highland Village, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are accommodating to a fault
Needed to be in and out quickly and they preformed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2016 07:45 AM

Thanks  Robert

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Argyle, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people, they want to delight the customer, that's the way they always operate.
Eckert Hyundai of Denton is a great, great dealership. I've bought many new Hyundai's from them and they always go above and beyond to delight the customer. Don Wheeler, the service manager and his crew do a great job for Eckert always.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2016 07:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DM
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Darrel M.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the employees and their attitude
This is the nicest dealer i have ever done business with.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2016 06:42 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RH
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Richard H.
2012 Hyundai Tucson
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/29/2016
verified customerVerified Customer
Category: Service
Service
I brought my car in for an oil change in June. Explained that the low tire sensor light had come on a few days before. Had the tires checked at Firestone and they were all fine. Apparently the sensor was not replaced but something was done. Had to bring back the car the next week. The sensor still wasn't working. Came back in this month for another oil change and the low tire sensor had come back on. After the 2nd time in June, I walked into the service manager's office and spoke to him. Total waste of time and no help.
Not Recommended
Employees worked with
JR
JAKE RITTER
CP
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Calvin P.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Simply the best!
The service team is pleasant, helpful & efficient.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/29/2016 09:02 AM

THANK YOU

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MV
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MATTHEW V.
2016 Hyundai Genesis Co
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2016
verified customerVerified Customer
Category: Service
100% Liars
Me purchasing the car had nothing to do with how the service department treated me an the damage they done to my car. I have nothing more to say to this so called manager Don... Grow a pair and tell the truth you screwed up my car ...
Not Recommended
Employees worked with
JR
JAKE RITTER
GL
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Gayla L.
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I go there because that is where I bought my car at.
I love my car but some of the people that there are rude.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/28/2016 06:28 AM

Ms. Lane,

 I apologize you had a less than positive experience, if you would please let me know whom treated you poorly and i will address that as soon possible. Again, i am sorry you had a bad experienced.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Denton, TX
2013 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
"Nothing we can do"
We purchased our 2013 Genesis new at Eckert Hyundai. It came with the Genesis wing badging. I just had the car in for an oil change at 27,000 miles and showed the service manager that the front hood badge insert, which appears to be a decal, was half gone. I asked if they could replace that. Following completion of the service I was informed that the badging was not a Hyundai factory part and there was nothing they could do. I explained we purchased the car new at Eckert and it came with the wing badges. He simply reiterated it was not a factory part and there was nothing they could do and suggested I look on eBay. I said if it was not a factory part then it had to be an Eckert part because, again, we purchased the vehicle new and it came that way. As you might expect since I'm writing this email I got the same "nothing we can do" response. So much for the "service" in service department.




Since Genesis is now a separated brand and they all come with the wing badging I find it difficult to believe there is "nothing we can do" so I thought I would give you another chance to remedy the problem before contacting Hyundai with my complaint.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/26/2016 08:27 AM

Ms. Robertson,

  My Sales Manager Mike Barham has spoken to your husband and we have ordered a new badge and we currently do have it in stock. I apoligize for the confusion, we did order a newer model Badge and currently have it in stock.

Please come by, we can install it today

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JR
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Jennifer R.
Oak Point, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
All expectations were exceeded! Thank you so much!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/24/2016 01:40 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MB
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Michael B.
Flower Mound, TX
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Star
I have purchased Hyundais from ECKERT for a decade and would not have service provided anywhere else.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/24/2016 01:40 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RH
gravatar
Richard H.
2012 Hyundai Tucson
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/29/2016
verified customerVerified Customer
Category: Service
Service
I brought my car in for an oil change in June. Explained that the low tire sensor light had come on a few days before. Had the tires checked at Firestone and they were all fine. Apparently the sensor was not replaced but something was done. Had to bring back the car the next week. The sensor still wasn't working. Came back in this month for another oil change and the low tire sensor had come back on. After the 2nd time in June, I walked into the service manager's office and spoke to him. Total waste of time and no help.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/23/2016
Service Type: Repair
Category: Service
NOTHING
Not what I expected. Stopped in the service manager's office and he blew me off. NOT impressed.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/23/2016 03:43 PM

Mr. Hall,

  I am unaware of someone having to come in for a low tire sensor. If any tire has a loss of air of 3 pounds of air it will illuminate the tire light. We have had to replace two of the tire sensors, i can assure you we don't want them to fail either.
I personally apologize if you thought i "blew someone off" i would not do that intentionally. If there is something that we could do to make this better, please let me know, we will try our best to do so.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RK
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Roland K.
Hurst, TX
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Review
Recommended
Employees worked with
JR
JAKE RITTER
JS
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Jimmy S.
The Colony, TX
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very well
it could not have been better
Recommended
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MV
gravatar
MATTHEW V.
2016 Hyundai Genesis Co
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2016
verified customerVerified Customer
Category: Service
100% Liars
Me purchasing the car had nothing to do with how the service department treated me an the damage they done to my car. I have nothing more to say to this so called manager Don... Grow a pair and tell the truth you screwed up my car ...
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2016
Service Type: Repair
Category: Service
No words to describe the service department
Nothing I can really say here, take car in new, comes out very used. Back window replaced 3 times because of replacing a bad tint job. Dents, scratches, and a month of not having my new car. Don't know if I will continue with the Hyundai brand due to the stuff i had to deal with since buying the car.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/23/2016 05:32 AM

Mr, Matthew Vowell,

 I am sorry that you feel this way sir, the very car you purchased was an auto show vehicle and it was sold to you at a reduced cost due to some minor imperfections.
I personally spoke to you after the third day your vehicle was here and told you that you could pick your vehicle up and enjoy it while i ordered you and new back glass and you respectfully declined, while utilizing our loaner vehicle program.

I really am sorry that you feel that the product had let you down, we noticed the scratch in the back glass and pointed it out to you and said we would absorb the cost of said glass. Once replaced you were unhappy with the result, so we had respected your opinion and then replaced it for a second time (no charge).

Your vehicle's down payment you agreed to pay the sales dept. was not fulfilled but due to your inconvenience. We absorbed (Eckert Hyundai) that cost as well.

 You have a very nice car and my hope is that you start enjoy your vehicle. 

I do hope you have a positive experiences at Van Hyundai.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/28/2016 08:03 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MK
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Megan K.
Corinth, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Service is quick and staff is friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2016 03:49 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
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