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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

Verified Customer
Jacksonville, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality customer service
Excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/15/2019 12:19 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
PI
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Paul I.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Five Stars
Fast, courteous service. Friendly and honest is how I feel this dealership and the service department to be.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/15/2019 10:06 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Ponte Vedra, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2019 05:50 AM


 We sincerely appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MS
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Michael S.
Clintwood, VA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service as usual
As always, we received excellent service during our last visit. Very helpful and friendly staff that treat you like family. It is a pleasure and never a problem at your dealership. Thanks.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2019 06:58 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
GM
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Gary M.
Saint Augustine, FL
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service for 2016 Genesis Coupe
Always excellent. Quality of the work is fantastic. Service rep always explains what's required and why. Easy to drop off the car with a loaner if needed. Can't say enough about the great work of this service department.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2019 11:50 AM


 We greatly appreciate you sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CC
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Carol C.
Jacksonville, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First oil change
I was early for my appointment. I was greeted by the first attendent, who was very nice. She was the one I passed my car off to. I was directed into the waiting room, and informed about coffee etc. My experience was a positive one.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/01/2019 02:28 PM


 We appreciate you taking the time to share your service experience with and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JV
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Joseph V.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excelent Service Department
Every time I bring my car in for Servicing
experience is always pleasant and professional.
I would also like to give a shout out to the
People who wash the cars. I have never received
my car back without an excellent wash.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/26/2019 01:47 PM


 We thank you for taking the time to share your service experience with us and the kind words for our detail car washers. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely & Thorough
Provided estimated time and they performed
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 12:45 PM


 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RN
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Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2019
verified customerVerified Customer
Category: Service
This is a dealership with helpful, friendly associates
Although I initially had an issue with a repair price quote (an honest mistake, I'm sure) Justin and the management team stepped up and corrected it.

I've now purchased 2 cars here and have recommended this dealership to friends.
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
SG
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Sallie G.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great team!
Very friendly and efficient staff.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 05:34 AM

Thank you for sharing your service experience with us and 
will take note about more seating outside 
Employees worked with
JS
JUSTIN SPURLOCK
JP
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Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service was done quickly
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/19/2019 04:37 AM

Thank for sharing your service experience with us and
for the 5 star rating
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
RN
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Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2019
verified customerVerified Customer
Category: Service
This is a dealership with helpful, friendly associates
Although I initially had an issue with a repair price quote (an honest mistake, I'm sure) Justin and the management team stepped up and corrected it.

I've now purchased 2 cars here and have recommended this dealership to friends.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2019
Service Type: Maintenance
Category: Service
Bait and Switch or limited knowledge and bad info?
I've always liked this dealership until my recent experience. I was told over the phone that my problem would be covered at no charge and drove two hours round trip only to find it would run me $400. to install a $3.00 defective part.
Not Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 12:30 PM

Thank you for letting us know and Justin will be 
following  up with you on this repair.
Sorry for the inconvienced this issue  has caused you
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 12:32 PM

 Thank you for the feed back and Justin has asked to have the survey sent back to you for a rescore, thank you

Employees worked with
JS
JUSTIN SPURLOCK
KS
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Kim S.
Palatka, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Staff
This was my first visit to this dealership and I feel it was spot on with customer care! Justin the service advisor was very pleasant to deal with and my car was nicely vacuumed and washed when it was returned to me.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/18/2019 05:39 AM

Thank you for sharing your service experience with us and 
for the 5 star rating 
Employees worked with
JS
JUSTIN SPURLOCK
AE
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Annette E.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
NEEDED HELP
NEEDED ASSISTANCE WITH AN AFTER MARKET PART AND WAS NOT GIVEN HELP
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/18/2019 06:46 AM

Thank you for sharing you service experience with us
Employees worked with
JS
JUSTIN SPURLOCK
TC
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Thomas C.
Palm Coast, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellance
In service ,response, timeliness, cost and courtesy.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/13/2019 01:04 PM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RR
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Ronald R.
St. Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everybody is well trained to take care of our needs.
Just a rock solid company to do business with!!!!!!!!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/12/2019 06:01 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
IN
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Ingeborg N.
St. Augustine, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
see below
Provides consistently excellent customer service and quick turnaround with good communication. Employees are friendly and address me by my name.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/11/2019 06:18 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
BJ
gravatar
Barbara J.
Ponte Vedra, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Oil Change
Acceptable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/07/2019 06:00 AM


 We thank you for sharing your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
BW
gravatar
Benjamin W.
Jacksonville, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The staff was super clear and accommodating
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/07/2019 05:59 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MS
gravatar
Micheal S.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Previous review was best service ever.
New review unchanged.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/04/2019 05:40 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
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