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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kevyn Erbe
KE

Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(817 reviews)
73

Reviews of Kevyn Erbe

Verified Customer
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2022
verified customerVerified Customer
10
Category: Service
completed to my satisfaction.
Went in for a service and to complete a recall replacement pert. The service team was outstanding and completed the work in a timely manner.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:07 AM

Anonymous, thank you for the outstanding review! We're grateful that you chose Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
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Verified Customer
Post Falls, ID
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/17/2022
verified customerVerified Customer
4
Category: Service
Warranty work
It took nearly two months to get an appointment for warranty work. They fixed the door, but because the GPS did not malfunction while they had the car, nothing was done to prevent that from happening again. I also do not understand why when they discovered the oil leak that work was not done while they had the car. Have to wait about month to get it back in. You need a quick oil/lube dedicated service like Findlay has.
Employees worked with
KE
Kevyn Erbe
Service Advisor
DP
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DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2022
verified customerVerified Customer
10
Category: Service
Recall work
I had some recall work done on my F350 and as usual the service crew did an amazing job taking care of me and my truck. Excellent communication, timely service and just overall felt appreciated. Couldn't recommend higher. Keep up the great work.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:32 AM

David, thank you for the amazing review! We have passed your kind words onto our team. Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
JO
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JULENA O.
Priest River, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2022
verified customerVerified Customer
10
Category: Service
Oil change, tire rotation and recall part.
As always, the service department does a great job. They got my car done quickly and was able to rotate my tires even though I didn't have the special lug nut key to remove them. The service man had the same one and used his to do the job. Thank you so much.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:30 AM

Julena, thank you for the great review! We're grateful that you chose Mike White Ford and that we were able to assist!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Hayden, ID
Ford Mustang Mach-E
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
verified customerVerified Customer
10
Category: Service
New Tires
Great service as usual and the price was better than the other guys and with out the wait.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:18 PM

Anonymous, thank you for the kind words. Tires are critical with our North Idaho weather and we always try to make the process, whether its a purchase or a tire swap, as painless and pleasant as possible. Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
JG
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JOHN G.
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
verified customerVerified Customer
10
Category: Service
Truck repair
Easy check in and good job repairing my truck
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:44 PM

John, thank you for the 5 star review! We're grateful that you chose us to service your vehicle! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Post Falls, ID
Ford Expedition EL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2022
verified customerVerified Customer
10
Category: Service
Another great experience with Mike White Ford
Mike white Ford is fantastic. I was expecting my car to be there a few days and they got it done in one day. Great staff. Very friendly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:37 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your vehicle faster than anticipated! We look forward to serving you again in the future! Thank you for being part of the Mike White Ford Family!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2022
verified customerVerified Customer
10
Category: Service
Repair DEF heater
As usual the staff at Mike White Ford was excellent.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2022 01:58 PM

Anonymous, thank you for the excellent review! We're proud to serve you and look forward to our next opportunity!

Employees worked with
KE
Kevyn Erbe
Service Advisor
CP
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CHARLES P.
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2022
verified customerVerified Customer
10
Category: Service
Great Job.
Our check engine light was on. The team found the problem and corrected it. In addition, they corrected our recall problem. We were in an out within a half hour of the time originally estimated.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2022 01:49 PM

Charles, thank you for the great review! We're so glad that we were able to sort out your recall and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
MO
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MICHAEL O.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2022
verified customerVerified Customer
10
Category: Service
Fixed last minute scheduling issue
I made an appointment about a month ago because I was going on a long trip. When I got back I scheduled a LOF service. A few days before my LOF appointment I got a reminder of the previous appointment for the day after that. I called and someone in the service department consolidated the two appointments.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/11/2022 03:50 PM

Michael, thank you for the 5 star review. We're so glad that we were able to consolidate appointments for you and get you on the road for your trip! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
JP
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JOE P.
Dalton Gardens, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2022
verified customerVerified Customer
10
Category: Service
courteous, efficient, knowledgeable
courteous, efficient, knowledgeable
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2022 04:39 PM

Joe, thank you for the great review! We're so glad that you found our team to be courteous, efficient and knowledgeable! That's always how we strive to be! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Post Falls, ID
Ford Maverick
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2022
verified customerVerified Customer
10
Category: Service
There was a recall on my Ford maverick truck
There was a recall on my Ford maverick truck
I got a letter that told me to take it in.
I did just that. They fixed the issue. My truck is happy now and it is nice and safe to drive.

Oh by the way somebody inside the show room hid the remote control to the television.

I had to ask the shuttle driver to come help me find it. And she did. She deserves a raise.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:13 PM

Anonymous, thank you for the fantastic review. We're so glad that we were able to take care of your recall and we will be sure to pass along your kind words to our shuttle driver(and her supervisor!) Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
KB
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KIRK B.
Otis Orchards, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2022
verified customerVerified Customer
8
Category: Service
sevisw was quick
all door handle seals went bad, took a little but to get new ones ordered but once they were here the service dept got right on it
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:47 PM

Kirk, thank you for your patience and kindness. We're so glad that we were able to get the seals ordered and installed for you. Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Otis Orchards, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2022
verified customerVerified Customer
8
Category: Service
very fast in and out
Very fast in and out, hopefully the repairs last
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:39 PM

Anonymous, thank you for the 5 star review! We certainly hope that your repairs last as well. If they do not, please let us know! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
CS
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CODY S.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2022
verified customerVerified Customer
10
Category: Service
Kevin was great
Really appreciated Kevin's help on getting our front end replaced. He has the rental car all set up for us and coordinated all the warranty things.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 03:01 PM

Cody, thank you for the great review! We're so glad that you had such a positive experience with Kevyn! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
KA
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KEVIN A.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2022
verified customerVerified Customer
10
Category: Service
Replaced Exhaust Manifold
Excellent Service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:27 PM

Kevin, thank you for the excellent review! We're grateful that you trusted us for your exhaust manifold replacement! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Spirit Lake, ID
Dodge Ram 3500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2022
verified customerVerified Customer
10
Category: Service
It was great and enjoyable .
The best place to have your truck service they do great job.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/24/2022 10:26 AM

Anonymous, thank you for the 5 star review! We're so grateful that excellent customers, such as yourself, give us the opportunity to work on their vehicles and serve them! Thank you!

Employees worked with
KE
Kevyn Erbe
Service Advisor
JD
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JESSICA D.
Post Falls, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
verified customerVerified Customer
10
Category: Service
Friendly Service Team
I showed up an hour early and the service team helped me right away. Everyone was very friendly and helpful. To top it off, my car was done hours before they had quoted me. Very impressed with the service team. Thank you!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:17 PM

Jessica, thank you for the 5 star review! We're so glad that we were able to take care of your vehicle earlier than anticipated and that you had positive interactions with our team! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
DD
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DUSTIN D.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2022
verified customerVerified Customer
10
Category: Service
Battery connectors faulty
Awesome job getting parts in a timely manner
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 01:47 PM

Dustin, thank you for the awesome review! We're so glad that we were able to get your parts and get everything taken care of for you! We look forward to serving you again in the future!

Employees worked with
KE
Kevyn Erbe
Service Advisor
GS
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GAIL S.
Rathdrum, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
10
Category: Service
HANDLED
I must say when I got my car back I was relieved to know they found the problem. I had a knocking sound start in the front left wheel area especially prevalent around 40 to 45mph but after driving away from Ford with the repairs complete she runs smooth again. I have a 2007 Edge which is servicing me well over the years.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:49 PM

Gail, thank you for the kind review! We're always relieved when we can identify and solve an issue as well! We're so glad that your Edge has served you well and we wish you many more happy years with it! Thank you for choosing Mike White Ford!

Employees worked with
KE
Kevyn Erbe
Service Advisor
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