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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kevyn Erbe
KE

Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(840 reviews)
72

Reviews of Kevyn Erbe

MS
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MARK S.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
verified customerVerified Customer
Category: Service
Friendly people
Nice to see Curly. Quick Prompt Service.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
LH
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LYLE H.
Blanchard, ID
Dodge Caliber
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
verified customerVerified Customer
Category: Service
Beautifully detailed
From the service, communication between myself and the dealership to the amazing detail job they did on my wife's car, these guys are 5 stars in my book. Sometimes at businesses employees don't get the same treatment but this was not the case here. Keep up the good work!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
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Verified Customer
Missoula, MT
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
verified customerVerified Customer
Category: Service
Clean local friendly
Great staff and friendly service
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
TW
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TOM W.
Sandpoint, ID
Ford Escape
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/07/2018
verified customerVerified Customer
Category: Service
Confusing billing
They did what we asked no more, no less. The billing was confusing and when we asked for an explanation, it became even worse.
Not Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
JS
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JOHN S.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
verified customerVerified Customer
Category: Service
Very timely, thorough and very kind to the customers. Make you feel good about being there.
Waited on me promptly and took me to the waiting room and all the other employees in the area were friendly.
Love my Ford Explorer.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
BC
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BRANDY C.
Saint Maries, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
verified customerVerified Customer
Category: Service
Service
It was very easy to get my vehicle in for an oil change & Tyler went over everything with me and answered all of my questions. Also having the shuttle available at an early hour is a great asset for my early work hours.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
LI
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LOAYNE I.
Rathdrum, ID
Ford Escape
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/07/2018
verified customerVerified Customer
Category: Service
It's OK
Seems like when we come in anymore it is more like we are a number instead of a customer with needs. Feels like the home town feeling is gone...........
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
MM
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MEGAN M.
Post Falls, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
verified customerVerified Customer
Category: Service
Great customer service
Very polite and fast
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
CH
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CINDY H.
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
verified customerVerified Customer
Category: Service
owner
In and out everyone very friendly felt very comfortable great coffee.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
KH
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KELLI H.
Spokane, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
verified customerVerified Customer
Category: Service
Professionalism and Friendliness
Today I found a screw in my tire and Les Schwab in Spokane said the tire was ruined on my new 2017 Ford. I called Tyler at Parker and he said he could get me four tires at $400 less than Les Schwab so I drove out there with my donut tire on and was treated with the utmost kindness and professionalism by everyone not just Tyler! The driver took me where I wanted then picked me up and Tyler got me financed to take care of the bill with no interest!! Definitely made my bad day better! Thank you...
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
AH
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ADAM H.
Sandpoint, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
verified customerVerified Customer
Category: Service
Wonderful
Tyler was very nice and super helpful. Thanks for the great service!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
DS
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DAVID S.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
verified customerVerified Customer
Category: Service
Tyler was great.
This was the best service I have ever received when getting an oil change and tire rotation. In the past as Lake City Ford the services we not good. I have had to mark my tires to ensure they were rotated which more times than not they weren't and they still tried to charge me. I did mark my tires this time also and they were rotated. Also I was told that the service this time would be about an hour and the service was done in less 45 minutes. I am impressed. Thanks
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
TD
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TERRENCE D.
Otis Orchards, WA
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
verified customerVerified Customer
Category: Service
Service Writer
My service writer was very professional Job completed promptly Making my wait time very short
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RT
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RICHARD T.
Athol, ID
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
verified customerVerified Customer
Category: Service
Oil change
I was very pleased this time when I got my oil change. My Service Advisor Kevyn Erbe told me it would take about an hour and with in a half hour he had called me to let me know my car was ready. He went through all of my paper work and sent me on my way. Last time when I came in for a oil change and a recall, the service department seem to be in a lot of chaos .
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
LM
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LIJAH M.
Chattaroy, WA
Ford Super Duty F-350 SRW
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/01/2018
verified customerVerified Customer
Category: Service
Don’t take care of loyal customers
I have bought two rigs here in the last two years and I will never return!
Not Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
PM
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PAMELA M.
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
verified customerVerified Customer
Category: Service
Gentleman helping me was knowable & answered my questions
The new waiting room was warm & cozy, tech came and got me.
He went over all the paperwork.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
CR
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CHARLES R.
Worley, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
verified customerVerified Customer
Category: Service
Prompt, friendly service
I arrived about one-half hour early. Service guys got me right in. Had vehicle serviced (lube, oil change, etc.) and tires rotated. Was out in less than one hour. No one tried to sell me any extra services or parts. Outstanding experience.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
JB
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JACK B.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
verified customerVerified Customer
Category: Service
Customer service was excellent!
The customer service was excellent. I drove from Spokane Valley because the response when I phoned the two Spokane Ford dealers attempting to make an appointment for an oil change was unsatisfactory. Poor customer service from then and little interest in serving the customer. The days of poor customer service being acceptable are long gone fellas.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
KJ
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KATHY J.
Priest River, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
verified customerVerified Customer
Category: Service
fast and efficient
personal service. the guys are right there to answer questions and keep us updated. they did a fast and efficient service.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
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Verified Customer
Coeur D'Alene, ID
Dodge Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
verified customerVerified Customer
Category: Service
Get me in and keep me on the road
I like that they do a full inspection
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
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