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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

LT
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Leo T.
Palm Coast, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Happy with service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/26/2017 07:05 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
AH
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Anthony H.
St. Augustine, FL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service team is excellent.
Great service every time!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2017 06:44 AM

 Thank you for sharing your service experiences with us and continued loyalty to Hyundai of St Augustine. Cheryl and Roger are fabulous and enjoy hearing your kind words.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MN
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Martin N.
Miami, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
In and out on time
I will be back.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/12/2017 02:32 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MS
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Michael S.
Clintwood, VA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service could not be any better.
Even though I was from another state, I was treated like I was an old friend and a returning customer. Thanks for excellent service. Often, today, people only complain about bad service. We need to tell when we receive the best of service as well. I will also consider your dealership when I purchase my next Sonata. To me service is more important than the sale.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/12/2017 06:19 AM

Thank you for taking the time to share your service experience with us. We agree, it so easy to take the time to share unpleasant experiences and we greatly appreciate when the time is given to share how wonderful your experience was. Thank you again and you are always welcome here.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
HB
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Henry B.
Saint Augustine, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly professional people who work in support of each other. Class act!!
I was made to feel special by both the sales and service department. This dealership appears to be very well organized and they know that the customer comes first. I had lost a Shell gas card in a car that I traded in......the card had been missing for a long time. The card was found as the car was being detailed for sale and I was contacted by the sales manager who offered to mail the card to me to save me the 10 mile trip to pick it up. On my way to a service appointment I found out that I had an air leak from a nail puncture. The service department, even though slammed with work, worked my tire repair into their schedule with a "no problem" attitude.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/12/2017 06:14 AM

Thank you for taking the time to share your experience with us and for your continued loyalty to Hyundai of St Augustine. We enjoy reading how we are doing.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
SW
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Sabrina W.
Palm Coast, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fixed recall without any problems
Customer Service was fast and courteous .
However recalls should be distributed via email or hard copy . It should not be noted when something goes wrong with your vehicle.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2017 02:40 PM

 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
SR
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Scarlett R.
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintence
Hyundai of St. Augustine has done me right from day one! I recommend them to everyone i know now.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2017 09:53 AM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
JM
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Judy M.
Palm Coast, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service is wonderful
Everyone from sales to service has always been professional and courteous. They are always friendly helpful and knowledgeable. The facility is clean and very pleasant.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2017 09:50 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
AS
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Allan S.
Jacksonville, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
well organized
Well organized service, and comprehensive (though perhaps batteries could be a bit cheaper).
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/05/2017 02:39 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MD
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Morris D.
St. Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff/prompt & courteous service
five stars
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/04/2017 01:58 PM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine. Our guests are second to none.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
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Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They do it right the first time
Appointment system works great. Comfortable waiting area. Service works is the best.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/04/2017 06:08 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
PR
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PAMELA R.
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Still the Best!
This is the best dealership that we have ever used. We must be really pleased because this is the 7th car we've gotten from this dealership and we always use them for all of our maintenance and service needs. One of the reasons we keep coming back is our salesperson Randy - he's great!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/26/2016 05:40 AM

Thank you for taking the time to share your experiences with us at Hyundai of St Augustine. We agree, Randy is Great!
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
TT
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Thomas T.
St. Augustine, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
30K Service
Hyundai of St Augustine recently serviced my 2013 Elantra GT. The staff was totally professional, treated me very well & did a great job. Thank you for keeping my car in great shape!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/16/2016 08:26 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. 
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MD
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Michael D.
St. Augustine, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service with a free shuttle!!
Great service!! Love to be able to go shopping or run some errand while my car is being served thanks to the shuttle they provide, and it is free!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/15/2016 12:51 PM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
CW
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Crystal W.
Ponte Vedra, FL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Roger went above and beyond to help me. He located my extended warranty and arranged everything. Because of him I will return.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/14/2016 06:13 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We agree, Roger is a valuable part of our Service team. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MB
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Mark B.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very accommodating staff and very fast
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/06/2016 01:14 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy holidays from all of us.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
DD
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Denise D.
St. Augustine, FL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review of Service
This was a pleasant experience, staff was very efficient and polite. Everything was completed in a timely manner. And my car was cleaned and shiny!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/05/2016 06:30 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
WP
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Walfredo P.
Palm Coast, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Excellent staff
Always treated with courtesy
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/30/2016 03:00 PM

We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. It is always a joy to see you on your visits.

Happy holidays from all of us!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Efficient
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/28/2016 05:54 AM

 Thank you for the 4 star rating and your continued loyalty to Hyundai of St. Augustine. Please let us know how we can earn that 5 star on your next visit. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
RL
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Robert L.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
Good job
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/23/2016 05:44 AM

Thank you for taking the time to rate your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit. Happy Thanksgiving from all of us.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
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