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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

Verified Customer
St. Augustine, FL
2010 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service
none
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/22/2016 06:26 AM

Thank you for taking the time to rate us 5 stars and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
RG
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Robert G.
Saint Augustine, FL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service relationship
Very pleased with their complete service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/21/2016 06:15 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
TW
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Thomas W.
Jacksonville, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Svc #3
I feel the dealership is trying to help their customer and not take advantage of them. Great people.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/11/2016 02:23 PM

Thank you for sharing your kind words and your continued loyalty to Hyundai of St Augustine. Your tires were not due for rotation on this visit, on  your next service interval at 15,000 miles we will rotate them for you.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
BG
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Barbara G.
Palm Coast, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional staff
Quality merchandise and quality staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2016 02:24 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5 star on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
MK
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Michael K.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service 11/4/2016
Job well done they were very up front about how many cars were in front of me. They still got the job done in a timely fashion due to the fact eight cars were ahead of me. They were very professional and forthcoming.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2016 05:40 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are happy to hear you enjoyed our implementation of the new tablets as part of our service procedures.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
Ormond Beach, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2016 07:48 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
MB
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Marc B.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people.
Above average facility.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/23/2016 01:05 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
JS
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John S.
Palm Coast, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
friendliness and caring ways
yes--for sure
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/30/2016 04:32 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Good job Roger!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Be prepared to wait hours for service.
2 appointments, hours of wait time. Next time I want a loaner car. No other dealership has ever made me wait like this. And this was on a new car with 1600 miles on it.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/26/2016 02:44 PM

Thank you for sharing your service experience with us. Our appologies for the amount of time it took to address your navigation concerns. Danny has made notes in your file to supply you with  a service rental for any diagnositic repairs in the future. Once again our appologies for any inconvenience this may have caused you and we appreciate your candid feedback as this will help us better our procedures for our waiting guests.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
YK
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YOLANDA K.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
My first Hyundai maintenance experience in Florida
Prompt service. Polite staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2016 01:57 PM

Thank you for your kind words and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
AH
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Aysha H.
Jacksonville, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Ive been here twice and both times I have had wonderful experiences! I would recommend this dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/01/2016 05:54 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine
"Excellent Service from Excellent People"

Employees worked with
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
nice people
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/22/2016 07:33 AM

Thank you for sharing your kind words and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
KM
KEITH MONDELLO
MK
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Michael K.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on 8/16/2016
The service department exceed my expectation by getting the job done in a time crunch. I highly recommend these people for performing in the clutch.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/19/2016 05:28 AM

 We thank you for sharing your kind words and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
NH
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Norman H.
Palm Coast, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick, friendly service
1 st experience with service dept. and very pleased. Staff was friendly, knowledgable and quick. Received vehicle back after complimentary car wash & vac. Impressed, as had Cadillac in past and "never" received wash/vac! Thankyou..........
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/19/2016 05:26 AM

Thank you for your kind words and welcome to our Hyundai of St Augustine family.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
MN
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Mary N.
Ormond Beach, FL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
people
too many qtns
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/16/2016 07:28 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
Saint Johns, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Always the same great service
Always explained well
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/16/2016 07:21 PM

We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
PC
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Patricia C.
St. Augustine, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick response to doing work
Quick response to doing work, polite staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/14/2016 08:13 AM

Thank you for your kind words and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
KM
KEITH MONDELLO
KL
gravatar
Karen L.
Palm Coast, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
exceptional service
very friendly, and very good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/08/2016 06:58 AM

 Thank you for your kind words and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful Service
Wonderful service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/18/2016 09:34 AM

We thank you for taking the time to share your service experience with us and for your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
I would like it noted that the Hyundai dealership in St. Augustine Owned by Andrew Defeo is the most accommodating and efficiently run dealership. The people working there are courteous and very willing to do whatever it takes to please the customer and keep them satisfied. Joseph the service manager is extremely knowledgeable and willing to please as well. This dealership should be rated #1. This dealership goes above and beyond to keep the customers satisfied.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/18/2016 09:30 AM

We sincerely appreciate you taking the time to share your kind words describing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
KM
KEITH MONDELLO
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