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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

Verified Customer
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2017 01:46 PM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
SM
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Susan M.
Ponte Vedra Beach, FL
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
seems like the same probelm they had with the 2016 models
wrote it on prior page
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/12/2017 12:20 PM

 Our apologies for the issues you are still having with your vehicle. Cheryl, your service consultant will be reaching out to you to assist you further. Thank you for your kind words and we appreciate your patience with this concern.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
LH
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Linda H.
Saint Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai St. Augustine Service
Service was easy to schedule, prompt & thorough.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/07/2017 10:08 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
AZ
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Anne Z.
Palm Coast, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service Department
Had a problem with my 2016 Sonata. I requested my favorite technician, Keith. Keith is extremely knowledgeable about all problems. He diagnosed the issue and gave me a detailed explanation of computer and radio malfunction. Keith is an asset to the Hyundai Family! Thank you Keith for your expertise. Annie Z.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2017 05:47 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. Keith is technician that enjoys challenges and a wonderful asset to our service team.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
GB
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Gail B.
Ponte Vedra Beach, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timeliness! Was done exactly in time that was projected
Certainly would!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/03/2017 05:54 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
DS
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Deborah S.
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, friendly employees.
Always get great service, the employees are knowledgeable and friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/28/2017 06:00 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
MD
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Michael D.
Saint Augustine, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a great experience!!
Thank you guys for always providing great service and for always offering a friendly environment!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2017 01:44 PM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JT
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Jennie T.
Saint Augustine, FL
2013 Hyundai Elantra Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, pleasant waiting area & snacks of course.
Good
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/19/2017 06:02 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
RP
gravatar
Richard P.
Palm Coast, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Giovanni was personally involved. Does a great job.
Great
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/14/2017 01:30 PM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
NP
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Nancy P.
Saint Augustine, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department!
Brought my Sonata in for oil change and blind spot detectors check up. Finished in less time than planned!!! Always courteous and pleasant to deal with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2017 02:24 PM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
FF
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Frank F.
Palatka, FL
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very happy with the service dept.
Great place to have your car serviced
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2017 06:59 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
BJ
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Barre J.
St. Augustine, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always available
Yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2017 06:07 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 It is always a pleasure to see you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
Saint Augustine, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people.
The service advisors seem to be knowledgeable on all aspects. Cheryl is always the best.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2017 06:05 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. We agree, Cheryl is a tremendous part of our Service Team.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!



Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
RP
gravatar
Rajeshkumar P.
St. Augustine, FL
2014 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
verified customerVerified Customer
Category: Service
Cabin air filter change/replacement
After replacing the above, the bad air smell is still coming out so seems like the tech did not change/replace the filter and as such I rated poor for the review. The service manager/tech has reached me and assured to correct the issue. So, once the the promised NO-Charge cabin ozone treatment service is completed, I will be more satisfied. Thanks
Recommended
Employees worked with
KM
KEITH MONDELLO
Verified Customer
Saint Johns, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Awesome customer service all around and very fast. Took great care of me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2017 06:06 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
RP
gravatar
Rajeshkumar P.
St. Augustine, FL
2014 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
verified customerVerified Customer
Category: Service
Cabin air filter change/replacement
After replacing the above, the bad air smell is still coming out so seems like the tech did not change/replace the filter and as such I rated poor for the review. The service manager/tech has reached me and assured to correct the issue. So, once the the promised NO-Charge cabin ozone treatment service is completed, I will be more satisfied. Thanks
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2017
Service Type: Maintenance
Category: Service
Service manager & tech don't do their job
Poor
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2017 05:58 AM

Thank you for taking the time to speak with us today. Our apologies for your dissatisfaction. The engine air and a/c cabin filters will not remove odors from the inside of your vehicle. If we were asked to inspect for an odor we would have recommended an a/c refresh service and ozone treatment. We understand your frustration and stand behind our reputation and work performed 100%. We will be following up with you and offer a complimentary a/c refresh and ozone service to assure you that we are committed to providing our guests with a positive service experience. We appreciate your understanding and allowing us to service your vehicle.  Please feel free to contact me if I may ever be of assistance.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
DC
gravatar
Dennis C.
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and Courteous
The service, including a recall, was completed faster than I expected and the service rep was knowledgeable and friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/25/2017 12:00 PM

 
Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
BT
gravatar
Barbara T.
Ponte Vedra Beach, FL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great people and great service
This is the best dealership I have ever dealt with. I am a permanent customer!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2017 10:04 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
PY
gravatar
Patricia Y.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service. Friendly , always helpful and explaining any problems .
Hyundai should fix acceleration problem on the Tuscon .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/16/2017 01:58 PM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
LB
gravatar
Lylia B.
Saint Augustine, FL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car repair
basic repair, over night parts, great fix, all personel was tops,not just a number
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/12/2017 06:40 AM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of your wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
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