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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Matt Brunner
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Matt Brunner

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(247 reviews)
74

Reviews of Matt Brunner

TD
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THOMAS D.
Coeur D Alene, ID
Ford Explorer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2021
verified customerVerified Customer
2
Category: Service
Very poor service
As a former employee in sales and service I am very disappointed and disturbed. Our vehicle has been serviced at this facility since purchasing. Several months ago we had a routine service meant to check all systems. We were told all was well. Two days ago we went to start the vehicle and the battery was dead. Upon inspection there was battery acid all over the battery and under hood with severe corrosion preventing removal. The car was jumped and taken into the facility. The mechanic also had difficulty removing the battery and was amazed this was not identified at the last service. The corrosion was so bad the battery cable had corroded through. Matt in service was very apologetic and did an outstanding job finding the needed battery cable to complete the job the same day. This issue should not have occurred however.
Employees worked with
MB
Matt Brunner
CW
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CAMARIN W.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Service
Quick service for flat tire
Thank you!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:57 AM

Camarin, thank you for the 5 star review! We're so glad that we were able to take care of your tire and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
JD
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JOANN D.
Hayden, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customerVerified Customer
10
Category: Service
Great service
I always get good service there.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:36 AM

Joann, thank you for the great review! We're so glad that you've enjoyed your serve experiences with us! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
JY
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JOHN Y.
Bigfork, MT
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Service
Check up, the basics
It appears that the bumper to bumper check on all the essentials for my 2017, 1/2 ton pickup indicated that the vehicle that I purchased from your dealership was still in excellent condition for my upcoming trip to Phoenix for the Winter. It gives me great confidence on a trip that far.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:34 AM

John, thank you for the 5 star review! We're so glad that your vehicle is in tip top shape and we wish you safe travels on your way to Phoenix! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
BL
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BARBARA L.
Coeur D Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
verified customerVerified Customer
10
Category: Service
Fast, Friendly, and Courteous Service
I feel confident when I bring my vehicles to Mike White Ford. I trust that the service personnel will work carefully ensuring my vehicles will run safely on roads, highways and freeway excursions. In addition, I have trust that while working on my vehicles, no damage, scratches, dings or dents will occur to the vehicle bodies. The people I encounter are courteous and make sure that any questions or concerns are handled with respect.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/07/2021 01:24 PM

Barbara, thank you for the the outstanding review! Fast, friendly and courteous are all of our most important goals! We're so proud of our team and their interactions with you and the rest of our guests! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
MH
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MICHAEL H.
Post Falls, ID
Ford Explorer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/04/2021
verified customerVerified Customer
1
Category: Service
Took too long
I arrived at 11:55 for my 12:30 appointment. Gentlemen told me would be complete by 1:30. At 12:52 my vehicle came out of the service area and was parked. At 1:30 I received a call from Matt. He said my AC filter was dirty, would cost $55. I said replace it. He said another 15 minutes. At 1:55 he said it was complete. I paid him, then we walked out to my vehicle, it was in the exact same parking spot. I have no confidence that the filter was replaced. And why didn’t I receive a call when they first parked it. Same experience I had with this service department before Mike White purchased dealership. I was promised it would be better.
Employees worked with
MB
Matt Brunner
SR
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SHIRLEY R.
Rathdrum, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customerVerified Customer
10
Category: Service
Best Service experience
Appointment handled with ease. Took me right in. Waiting area beautiful. Everyone so nice and professional. I feel they do their best for their customers and make you want to return.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/07/2021 01:22 PM

Shirley, thank you for the kind review! We're so glad that you found the appointment process to be smooth and pleasant. Everything that we do is in the hopes of making our customers' day a light brighter than it was before coming to see us! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
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