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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
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MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

Verified Customer
Maylene, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
TSW
I bought the car from you. Up to now, I have been disappointed by the service. I've been back and forth with you folks in the past. I was told that the engine recall had been performed on my car. That engine seized on me, during rush hour traffic on I65 with my daughter in the back seat. Either the inspection for the defect is not sufficient, or it was never done. Either way, I was left in a dangerous situation. In the nearly 8 years I've owned the car, I have been left dead on the side, or in the middle of the road 4 times. A recalled item caused me to not be able to put it in gear (switch on the brake pedal), my starter went out and I had it towed to you, my a/c went out (not stranded for that one), fuel pump failed on my way home and now this most recent one with the engine seizing up. I was happy that Hyundai stood behind their problem and replaced the engine. It was done quickly and the service team was great. That I do appreciate. I've owned several cars/trucks and kept them for long periods of time, I've not been left in a bind with those as I have been with this one. I would not purchase another.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/04/2018 05:57 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DS
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Dale S.
Indian Springs Village, AL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Owner
Good work
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/02/2018 07:22 AM

Thank you for the wonderful survey Dale. We look forward to seeing you again.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RM
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Rita M.
Cottondale, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
verified customerVerified Customer
Category: Service
In lieu of service issue, Joe Bajalia, Service Mgr., has informed us that he will be returning the diagnostic fee of $119.50
We will see how it goes. If Tameron follows thru then I would consider recommending , otherwise I would be very hesitant. will give them benefit of doubt.
Recommended
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
RM
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Rita M.
Cottondale, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
verified customerVerified Customer
Category: Service
In lieu of service issue, Joe Bajalia, Service Mgr., has informed us that he will be returning the diagnostic fee of $119.50
We will see how it goes. If Tameron follows thru then I would consider recommending , otherwise I would be very hesitant. will give them benefit of doubt.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2018
Service Type: Maintenance
Category: Service
Service department looking for an easy out
Please refer to previous responses
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2018 12:41 PM

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2018 01:41 PM

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
KB
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Kamiron B.
Clanton, AL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Wonderful staff. Very friendly and accommodating!!! They fixed my air conditioning ,changed my breaks and fixed my keys in just a few hours super impressed!! Very happy!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/26/2018 06:16 AM

That's great. We are here to help in any way possible. Thank you for giving us the opportunity to service your vehicle Kamiron.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MS
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Monisha S.
Birmingham, AL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
It’s always a pleasant experience when I visit the service department, no matter what the service is.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/24/2018 09:40 AM

Wonderful. We strive to give you five star service. Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
GF
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Gerald F.
Clanton, AL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
The service department was prompt with appointment time and completed servicing in a minimum of time.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/24/2018 09:38 AM

Thank you for giving us the opportunity to service your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AD
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Amy D.
Birmingham, AL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
I have been satisfied since day 1. Thanks
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/23/2018 07:50 AM

Thank you Amy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Pelham, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great job
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/23/2018 06:35 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Employees were very friendly and service was great!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/22/2018 12:40 PM

Thank you for the business. We look forward to seeing you again soon.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Pelham, AL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundau makes an excellent automobile.
My scheduled 37,500 mile maintenance service was well done.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/22/2018 06:31 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
Serviced car in a very reasonable amount of time. Very friendly.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/21/2018 06:55 AM

Thank you for the business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
LJ
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Laconia J.
Shannon, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Connie a satisfied customer
Fast and convenient. When I need to come in. Makes a difference when I get some time and I am given an appointment within my timeframe
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/20/2018 05:41 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service !
Repaired my Vera Cruz and I was back on the road in no time!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/19/2018 03:23 PM

Thank you Lee. I greatly appreciate the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer focused
Nice staff, friendly, convenient shuttle service for customers. Chick Fil A biscuits in the morning for customers in the break room while you are waiting on your car or a diagnosis or the shuttle service. The two locations could do a better job of communicating between each other. Shuttle is pretty prompt and friendly.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/19/2018 09:14 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
AT
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Alfred T.
Mc Calla, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Fast friendly service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/17/2018 06:44 AM

Thank you for your business Alfred. We look forward to seeing you again.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RF
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Richard F.
Columbiana, AL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great and fast service. Thanks.
Great and fast service. Thanks.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/17/2018 06:42 AM

Thank you for your business Richard.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PW
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Peter W.
Birmingham, AL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thorough service
I stopped by for oil change that was due. They were able to share that my alignment was off also. Got that fixed and told me to keep eye on battery because It might be getting low. They keep me informed of how my car is doing!! I like that!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/16/2018 11:22 AM

Glad we could be of service too you Peter. Please don't hesitate to contact us if you have any questions about your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JP
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John P.
Chelsea, AL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
it appears you did what you were suppose to do in a timely manner
i guess that makes it superior in todays world
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/15/2018 09:35 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
EK
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Elizabeth K.
Jasper, AL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and Efficient!
I bought my car from Tameron Hyundai in August and I am absolutely loving my Santa Fe. They make scheduling a service super easy, using their website. I get text reminders and the guys that triage you in the bay are always nice. It's a bonus that they are super fast at any service I've ever had to have there.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/15/2018 07:11 AM

Elizabeth

Just wanted to Thank You for the wonderful survey. We greatly appreciate your business. Please don't hesitate to contact us if you have any questions at all.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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