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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / MARK BOSWELL
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MARK BOSWELL

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(530 reviews)
82

Reviews of MARK BOSWELL

Verified Customer
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Runs like a top!!! Friendliness!!
Very happy with going there and love everything about the place. Love our vehicle!! We are always treated with respect, courtesy
and the work is done right. We've never had a problem! We will be repeat customers.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2018 05:19 AM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
BS
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Beverly S.
Jacksonville, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service experience.
Friendly, prompt, efficient service people and service. Waiting room comfortable for spending a little time; ladies bathroom not handicapped friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/21/2018 07:33 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
LB
gravatar
Lois B.
Palm Coast, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
I have great confidence with the service professionals.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/19/2018 05:48 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too much! Too long !
Administration should be truthful on what services to expect .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2018 01:46 PM

Thank you for sharing your experience with us. Our sincere apologies for the uncharacteristic level of service you received. I will be following up with you personally to see how we may improve.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Saint Johns, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
June 18
Nice people good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/18/2018 05:27 AM


 We appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
LW
gravatar
Lanthony W.
Jacksonville, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
DService review
Thank You for your great service.
Thank You
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/13/2018 06:31 AM


 We thank you for the kind words and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Positive results
Friendly, clear explanations of service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/31/2018 12:26 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
BT
gravatar
Beverly T.
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service, on time with appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2018 05:42 AM


 We thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
VS
gravatar
Victoria S.
Saint Augustine, FL
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
verified customerVerified Customer
Category: Service
Latest Service
The service manager contacted me directly regarding the issues I had with a dirty front seat and the price of a map upgrade. She personally took care of the seat issue and also explained that the cost of a maps upgrade is beyond the local dealers control (i.e. a corporate decision). I certainly appreciate the quick response to my concerns and the amends - resolution. That's what I call responsive and great customer service. Thanks!
Recommended
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
VS
gravatar
Victoria S.
Saint Augustine, FL
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
verified customerVerified Customer
Category: Service
Latest Service
The service manager contacted me directly regarding the issues I had with a dirty front seat and the price of a map upgrade. She personally took care of the seat issue and also explained that the cost of a maps upgrade is beyond the local dealers control (i.e. a corporate decision). I certainly appreciate the quick response to my concerns and the amends - resolution. That's what I call responsive and great customer service. Thanks!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2018
Service Type: Maintenance
Category: Service
service and maps
they marked on sheet car was washed and front vacuumed, it was not. dark circle on seat, like a can was placed there..wasn’t happy.
the cost of updating maps is ridiculous, pay $34,000.00 for a vehicle and they don’t update maps not even once. only two issues, everything else is always good and acceptable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2018 11:34 AM


 Thank you for taking the time to share your experience with us and speak with Cheryl today. Our sincere apologies for the inconvenience we may have caused. We appreciate you allowing us the opportunity to make this right for you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
WB
gravatar
William B.
Hollister, FL
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and peace of mind knowing everything has been performed by Hyundai professionals.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/21/2018 08:57 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Ponte Vedra Beach, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Augustine Sevice
Facility ... Staff ... Product.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/14/2018 07:12 AM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
CH
gravatar
Charles H.
Saint Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All friendly employees.
A very customer friendly atmosphere.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/08/2018 02:56 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JB
gravatar
Jorge B.
St. Augustine, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
As expected
You guys are the standard of excellent after-sales service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/08/2018 08:21 AM


 We greatly appreciate your kind words and continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
LS
gravatar
Liane S.
St. Augustine, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The techs listen and got everything done timely.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/07/2018 11:41 AM


 Thank you for sharing your service experience with us and the 5 star rating. We agree, listening is a key process in communication.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
MT
gravatar
Michael T.
Palm Coast, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Ease of making appointments
Work completed in a timely manner
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/01/2018 02:41 PM


Thank you for the 5 star review. We appreciate hearing how we are doing.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Ponte Vedra Beach, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
review
review
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/01/2018 08:46 AM


 We appreciate you taking the time to share your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Auto Service
Great personal, friendly service. Thanks.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2018 12:20 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Superior Service
A dear friend recommended Hyundai of St. Augustine. I knew she was very thorough and I was not disappointed. I felt no pressure to make a purchase, but very glad that I did! Her and my salesman, Jose, has returns any calls and every so often calls-just to make sure everything is fine. I received a good deal for my trade in. Decided to lease. Can always change my mind if I want. The service department is efficient, quick and very pleasant. I readily accepted their offer to wash and vacuum my car. The atmosphere of all the staff is professionally relaxed, and the place is always clean.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2018 06:58 AM


We thank you for taking the time to share your kind words with us and congratulations on your new Santa Fe.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Columbia, CT
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service completed successfully
Service completed successfully.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/25/2018 01:06 PM


 Thank you for sharing your service experience with us. Please let us know how we can improve to earn that 5 star on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
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