ME

Michael Emmons

Vancouver Toyota

Overall Rating

5.0

(17 reviews)

100

Reviews of Michael Emmons

HB

HEIDI B.

Portland, OR

11/16/2024

Verified Customer

10

Purchase of used vehicle

We just purchased a 2017 Dodge Ram 1500 4x4 Laramie Longhorn from your dealership. From the moment that we started talking to your sales representative it was clear that this was going to be a pleasurable experience. There was absolutely no pressure on us to buy this vehicle and we were made to feel that at all times we were the ones in charge of how this was going to go, very refreshing. The truck had a couple of minor issues that were addressed right away when we moved ahead with the purchase. The signing was easy we drove the truck home the same day. Registration, title and plates are being taken care of by the dealership. It was all so easy and stress free.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/18/2024 11:08 AM

We appreciate you taking the time to share your experience with us. It is great to hear that you found the purchasing process for your 2017 Dodge Ram 1500 to be enjoyable and without pressure. Our goal is to ensure that customers feel in control and comfortable throughout their vehicle buying journey. We are also pleased to know that any minor issues were addressed promptly and that the paperwork was handled smoothly. Your satisfaction is important to us, and we hope you continue to enjoy your new truck.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

LZ

LORETTA Z.

Vancouver, WA

Toyota Tacoma 4WD

11/16/2024

Verified Customer

10

my experience was awesome, very smooth went off without a hitch

Everyone I worked with were absolutely amazing and helpful. It was actually a very pleasant experience. Flynn and Michael E were the best

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/18/2024 11:08 AM

We appreciate you taking the time to share your positive experience with us. It’s wonderful to hear that our team, particularly Flynn and Michael E, made such a positive impression during your visit. We strive to create a welcoming atmosphere for our customers and are glad that you found the experience pleasant. Thank you for choosing us for your automotive needs.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

BR

BILLY R.

Battle Ground, WA

Toyota RAV4 PRIME

09/14/2024

Verified Customer

10

Customer for decades

Delivery time was beyond their control, if they are great people.

Lori B. from Vancouver Toyota responded on 09/16/2024 10:17 AM

We appreciate your feedback regarding your experience with us. It is encouraging to hear that you found our team to be great people, even in light of the delivery time challenges. We strive to provide the best service possible, and your understanding in this matter means a lot. If there's anything further we can assist you with, please let us know. Your support is valued.
Lori Bonner
Customer Relations Manager

Employees worked with

Verified Customer

Vancouver, WA

Toyota RAV4 HYBRID

08/22/2024

Verified Customer

10

Purchased a new Rav4 Limited

Friendly, courteous, professional

Lori B. from Vancouver Toyota responded on 08/22/2024 02:38 PM

We're delighted to hear that you had a top-notch experience with our team! Our focus is always on providing friendly, courteous, and professional service to all our customers. Thank you for taking the time to share your feedback, and we look forward to welcoming you back in the future for another great experience.
Thank you,
Lori Bonner
Customer Relations Manager
360-360-4758

Employees worked with

Verified Customer

Washougal, WA

02/14/2024

Verified Customer

10

Amazing purchase

Michael and Phillip were so amazing to deal with. This was by far the best car buying experience I’ve had.

Kerrie K., Service Manager from Vancouver Toyota responded on 02/15/2024 03:10 PM

Thank you for sharing your positive experience working with Michael and Phillip. We appreciate your feedback and are glad to hear that you had a great car-buying experience with us. We strive to provide exceptional service to all of our customers. Congratulations on your purchase!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

VN

VIRGINIA N.

Vancouver, WA

11/23/2023

Verified Customer

10

1st choice

My family’s past experiences at Toyota have been exciting and stress free. This lead me to follow. I’m now the fourth in my family to leave the Toyota lot with a new car.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/24/2023 10:36 AM

Virginia, we are so glad to have been part of such an exciting journey for your family. We strive to make sure our customers have a stress-free experience and are delighted we were able to deliver this for you. We appreciate your loyalty and ongoing support.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Verified Customer

Vancouver, WA

09/06/2023

Verified Customer

10

Easy car buying experience!

Had a great experience purhasing a used car with this dealership, I reached out to Michael about the car that was listed on the dealership website and we made an appointment to meet with him to discuss trading in my car and purchasing the used car. The process was super easy, I was also able to get financing through the dealership at a lower rate than I was quoted by my credit union. Overall a great experience!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 09/06/2023 09:38 AM

Thank you for your kind review. We are delighted to hear that you had such an enjoyable experience with us. It was a pleasure working with Michael, and we strive to provide competitive financing and a hassle free car purchasing experience. We appreciate your business and look forward to seeing you again in the future.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

RM

ROBERT M.

Portland, OR

Toyota Highlander

01/18/2023

Verified Customer

10

We finally got our car!

After a ten month wait, our Toyota Highlander Hybrid finally arrived. The dealership kept us engaged via both text and phone calls, assuring us they had not forgotten our order. The day we went to pick it up was like a party. Everyone smiling and friendly, we got the car, Toyota hats, and a great water bottle- presents! The orientation was long, yet really interesting and helpful. Our new car has many features to learn about- all fun. Our sales guy was patient and made it easy.
Even the business part of the day was easy. No pressure to add this or that. We wrote a check and signed some papers- done!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/18/2023 05:00 PM

Hi Robert,
Thank you for your review and patience for 10 months waiting for your Highlander to arrive.
I am happy our staff joined in on the fun! Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

AP

ANDREW P.

Portland, OR

12/27/2022

Verified Customer

10

THANK YOU!

My wife and I were so nervous to buy our first car. After visiting different sales lots over the last year, we finally found one that felt natural, low pressure, and folks that truly felt like they had our best interest. Alex, Michael, and Bryan really made it feel like we were buying a car from our friends. We are so grateful for a comfortable experience, and an even more comfortable 2023 4Runner SR5P! HIGHLY recommended. We will be back, and also sending our friends and family!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/27/2022 06:49 AM

Hi Andrew,
Thank you for sharing your 1st car buying experience working with Alex, Michael and Bryan. Enjoy your 2023 4 Runner!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Alexandrea Batroukh

Verified Customer

Bellingham, WA

12/22/2022

Verified Customer

10

Trustworthy and Kind

I bought a 2023 Camry from Michael Emmons at Vancouver Toyota. He went above and beyond to make sure that everything went perfect with my purchase. He worked around all my needs and got me a payment that worked great for me. Joe in finance was very informative and made everything super quick and easy. I am very happy with my purchase and it's always refreshing to work with a dealership that is trustworthy and listens to it's customers needs. They are fair and don't mark up their vehicles making it evident that they care for their community and their needs. In this crazy market where getting a car is almost impossible, I appreciate a dealership going above and beyond to make my dreams become reality. From the moment I stepped into the dealership I felt welcomed and knew that this was the place where I wanted to purchase my car!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/23/2022 08:28 AM

Thank you for sharing your experience with us. We appreciate our customers here at McCord's.
Sincerely

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

JC

JOHN C.

Ridgefield, WA

Toyota Tacoma 2WD

09/23/2022

Verified Customer

9

Very good customer service. Michael really tried to help

Excellent customer service, and a very good

Kerrie K., Service Manager from Vancouver Toyota responded on 09/26/2022 11:15 AM

John, thank you for sharing this five-star review with us. We love to hear that you are satisfied with your visit.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

DW

DUSTY W.

Camas, WA

Toyota Tacoma 2WD

07/02/2022

Verified Customer

10

Polite and Highly Efficient

Exceptional staff, clearly well managed and very enthusiastic about perfecting their craft. Went out of their way to make my purchase customized for my specific preferences.

Kerrie K., Service Manager from Vancouver Toyota responded on 07/05/2022 07:28 AM

Dusty, congratulations on your purchase! We are glad that we could help make your process smooth and efficient. Thank you for taking the time to share this five-star review.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

PD

PATRICK D.

Bend, OR

Toyota Tundra 2WD

05/09/2022

Verified Customer

10

2022 Tundra purchase

Great experience, they are a very well organized dealer who know their vehicles. I got the best price in the northwest on the truck that I wanted with no up sale push.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/09/2022 04:27 PM

Hi Patrick,
Thank you for your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

GF

GOLDIE F.

Battle Ground, WA

04/18/2022

Verified Customer

10

We couldn’t have asked for a better car buying experience!

From test driving a few vehicles to closing the deal on our new Camry, it was easy & couldn’t have been any lower pressure! We were very grateful for that!

Kerrie K., Service Manager from Vancouver Toyota responded on 04/18/2022 03:08 PM

Goldie, congratulations on your purchase! We appreciate the opportunity to help you find the right vehicle.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

RN

RALPH N.

Ridgefield, WA

01/24/2022

Verified Customer

9

Car purchase

Michael did a great
Job selling the car to us. He was able to work a deal that was satisfactory to us. He explained unknown features of the car to us and made sure we understood how all things worked.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/25/2022 10:55 AM

Hi Ralph,
Thank you for your 5 star review. We appreciate our customers here at McCord's Vancouver Toyota. Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

LF

Lauren F.

Vancouver, WA

12/29/2021

10

Thank you Michael!

I had the most amazing customer service experience I’ve ever had in my life tonight with Michael. Long story, but I had to get my car towed to Toyota and ended up working with a different company to get a key made (to save money, but ended up being a poor choice.) The locksmith needed to be done by 8 when Toyota closes, but after 2 hours 8:00 rolled around and he said he needed 30 more minutes. Michael told us he wanted to make sure we got out, so he stayed a whole extra 40 minutes past close for us. Then, when the locksmith was done, he insisted that he stayed until we paid and left so that we (my mom and I) weren’t alone in the empty parking lot with the locksmith man. To top it all off, once the locksmith left we told Michael thank you and that he should head home while I was scraping ice off my car - he left and came back 10 minutes later with a bottle of deicer that he bought at the nearby store to make sure I got out okay. This was so above and beyond anything I could have ever wanted or expected, and we weren’t even working with Toyota at the time. Michael deserves a raise and all the recognition in the world, what an amazing human being! Thank you for everything!!!

Kerrie K., Service Manager from Vancouver Toyota responded on 12/30/2021 02:31 PM

Lauren, we are so pleased to hear that your experience with Michael was amazing overall. Thank you for taking the time to share this fantastic review!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

LF

Lauren F.

Vancouver, WA

12/29/2021

10

Thank you Michael!

I had the most amazing customer service experience I’ve ever had in my life tonight with Michael. Long story, but I had to get my car towed to Toyota and ended up working with a different company to get a key made (to save money, but ended up being a poor choice.) The locksmith needed to be done by 8 when Toyota closes, but after 2 hours 8:00 rolled around and he said he needed 30 more minutes. Michael told us he wanted to make sure we got out, so he stayed a whole extra 40 minutes past close for us. Then, when the locksmith was done, he insisted that he stayed until we paid and left so that we (my mom and I) weren’t alone in the empty parking lot with the locksmith man. To top it all off, once the locksmith left we told Michael thank you and that he should head home while I was scraping ice off my car - he left and came back 10 minutes later with a bottle of deicer that he bought at the nearby store to make sure I got out okay. This was so above and beyond anything I could have ever wanted or expected, and we weren’t even working with Toyota at the time. Michael deserves a raise and all the recognition in the world, what an amazing human being! Thank you for everything!!!

Kerrie K., Service Manager from Vancouver Toyota responded on 12/30/2021 02:30 PM

Lauren, we are so pleased to hear that your experience with Michael was amazing overall. Thank you for taking the time to share this fantastic review!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

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