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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

JP
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Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Service was excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 05:33 AM

We appreciate you taking the time to share your service experience with us. Happy new year!

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
St. Augustine, FL
2003 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair Costs
Overall, the inside was great. People were friendly and sincerely wanted to help. However, the issue I have is when I feel as if I am any other customer. Unfortunately, I was over charged for my repair by over 200 dollars. I could not go to a different person because they MAKE you put down a 100 dollar non refundable deposit. So, they can really charge whatever they want without consequence. Not to mention, the next day I am woken up to a representative calling me to ask to be put into a 2018 Sonata. In my opinion, completely rude and inconsiderate since I expressed these concerns with my advisor. I'm sure other people have had great experiences. I unfortunately cannot say that.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/30/2017 04:07 PM

Thank you for bringing this to our attention and our apologies. Roger, your service consultant will be reaching out to you.

Happy new year!

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 12:51 PM

Thank you for speaking with us today. Our sincere apologies for the sales call you received and this will be addressed during our weekly meetings. Thank you again for your understanding and Happy new year.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JD
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Jacob D.
Jacksonville, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly atmosphere and great customer service.
Great place to have the vehicle serviced.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/29/2017 06:15 AM


 We appreciate your kind words and continued loyalty. Happy new year from our family to yours.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RL
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Randee L.
St. Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people from sales to parts to service are what make St Augustine Hyundai the best dealership experience I've had in my 63 years. It's the people (& the way they take care of you).
fantastic service, extraordinary positive courtesies & care
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/29/2017 06:13 AM


 We greatly appreciate you taking the time to share your experiences with us and your continued loyalty to Genesis of St Augustine.

 Happy new year!!

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JF
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Jack F.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good results as usual!
Well run Service Department providing good results.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/29/2017 06:10 AM


 We greatly appreciate the kind words and your continued loyalty to Hyundai of St Augustine.
Happy new year!

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SB
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Steve B.
Green Cove Springs, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Customer Service Experience
Each time we go in, they are concerned about our time and meeting our needs. I literally drive an hour to use their service department because they are the best!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/28/2017 03:04 PM


 We greatly appreciate your continued loyalty to Hyundai of St Augustine. Happy New Year from all of us!!

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
ME
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Michael E.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly service
Took my car in for a factory recall, everyone was friendly, service performed quickly, with no hassles.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/28/2017 12:01 PM


 We appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JT
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Jennie T.
Saint Augustine, FL
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and courteous service.
Definitely would.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/04/2017 06:51 AM


 Thank you for sharing your service experience with us and the 5 star rating.

Happy Holidays from our Service and Parts Teams.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
HG
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Harry G.
Flagler Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Totally Satisfied
The service that I received was timely and excellent. The service personnel was courteous and professional very competent.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/04/2017 06:44 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Happy holidays from our Service and Parts Teams!!

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
AH
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Anthony H.
St. Augustine, FL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's very simple. It's the personnel. Great folks at out St. Augustine Hyundai.
Consistently great service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/01/2017 05:57 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Happy Holidays from all of us!

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DO
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David O.
Palm Coast, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept.
Service was started on time and promptly completed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/29/2017 05:32 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice people good service
Excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/29/2017 05:30 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
CM
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Charles M.
Palm Coast, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisor Roger Young & other people and quality of service provided.
The title says it all.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/28/2017 05:42 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating. Our service team enjoys hearing how we are doing.

 Happy Holidays from all of us!!

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
LD
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Lelia D.
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car owner
The crew is very professional and sensitive to the customers time
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/27/2017 08:05 AM


 We thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
EP
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ELAINE P.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very efficient in getting the job done in a timely manner.
Service department staff ( Giovani, Roger, Tundi) friendly and professional.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/26/2017 09:08 AM


 We thank you for sharing your kind words and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RD
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Rob D.
Ponte Vedra Beach, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/24/2017 03:21 PM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Ponte Vedra Beach, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nov visit
Everything was fine
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/24/2017 03:18 PM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Genesis of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KH
gravatar
Karen H.
St. Augustine, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick, intimate, friendly
Quick, intimate, friendly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/24/2017 06:04 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. 

 We are Thankful for having such wonderful guests! Happy Thanksgiving from all of us at Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
just ok
fair
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/25/2017 12:12 PM

 
 Thank you for sharing your service experience with us. Roger, your service consultant will be following up with you.

Happy Holidays from all of us!!

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
LM
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Linda M.
Crescent City, FL
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service department
ROGER, MY SERVICE GUY DESERVES A RAISE.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/24/2017 05:56 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.
Roger enjoys reading all of the surveys and is definitely an asset to our Service Team.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
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