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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
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ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

DR
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Diana R.
St. Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Emergency servicing
I had no appt. but could not remove my key from the ignition. I was given a shuttle ride home and returned. My car was repaired and I received excellent care as did I!! Thanks so much
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/01/2019 01:11 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DM
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Dennis M.
Saint Augustine, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car service
The car was brought in for tire pressure light on and Roger your service representative was attentive to our concerns. He took our car right back for service, he had it done in very little time. He said he would see us on the next visit, I wasn't sure when that should be, so he took the time to investigate and notice we were actually do for a service, which he gave us the option of setting a time at a later date or having it done that day, so we had it done that day, He again had the service completed earlier than the time frame he quoted us. We really love seeing Roger when we come in for service, he is so professional and really a caring person. He is a asset to Hyundai.
Dennis and Mary McMahon
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/30/2019 11:55 AM

 Thank you for taking the time to share your kind words with us describing your service experience. Roger is a valuable member of our service team and appreciates reading your comments. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
NC
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Nikki C.
Palm Coast, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled service
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/29/2019 03:06 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Jacksonville, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Great team very interested in providing great customer service. Worth the drive down.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/29/2019 11:53 AM


 We greatly appreciate your kind words and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super friendly service
Everything is clean and.fast. easy to schedule appoiment.. everyone is very friendly and helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/29/2019 06:17 AM


 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JP
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Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Quick service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2019 06:01 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
PA
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Paul A.
St. Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Roger is a great service advisor. Super attitude and very helpful.
Good service, done on time and for a reasonable price.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/25/2019 02:15 PM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
LW
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Lanthony W.
Jacksonville, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My last service at the dealer was excellent
Service was excellent and the employees are genuine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/22/2019 05:57 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
GK
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Gary K.
Palm Coast, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Everything was done to my satisfaction like always
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/19/2019 04:52 AM

Thank you for sharing your service experience with us 
and for the 5 star rating.
Employees worked with
RY
ROGER YOUNG
NC
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Nikki C.
Palm Coast, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Repair
Staff is extremely courteous and respectful, they are a true asset to Hyundai They did a great job on our vehicle. We were updated as to the process and I would highly recommend them.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2019 05:13 AM

Thank you for sharing your service experience with us 
and for the 5 star rating.
Employees worked with
RY
ROGER YOUNG
MM
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Michele M.
St. Augustine, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ethical and transparent.
Treated me fairly regarding a maintenance issue.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2019 05:12 AM

Thank you for sharing your service experience with us 
and for the 5 star rating.
Employees worked with
RY
ROGER YOUNG
WS
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William S.
Ponte Vedra Beach, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service with professionalism geared towards customer satisfaction
Cheryl Buck is the Genesis service advisor BOMB. She is what a perfect advisor should be. Professional, courteous, customer focused and friendly.
She saw to it that may reported problem was satisfactorily corrected. She is one of the reasons that I return time after time.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2019 02:13 PM

Thank you for your kind words and sharing your service 
experience with us.

Also thank you for the 5 star rating we really appreciate 
it.
Employees worked with
RY
ROGER YOUNG
BM
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Bruce M.
Saint Augustine, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service appi
Service was performed in a timely manner. Car was washed and vacuumed when finished. Service writer reviewed the work and answered all my questions completely.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2019 02:17 PM

Thank you for sharing your service experience with us 
and for the 5 star rating 
Employees worked with
RY
ROGER YOUNG
LD
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Linda D.
East Palatka, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As always, service was exceptional. Roger Young (service rep) represents the brand with honesty and promptness. The waiting room coffee and warm cookies don’t hurt either.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019 04:58 AM

Thank you for sharing your service experience with us
and for the 5 star rating.
Employees worked with
RY
ROGER YOUNG
CS
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Christian S.
Ponte Vedra, FL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always get straight talk
The crew is always straightforward and makes necessary recommendations in addition to the chief reason for my visit. They also are great about recommending waiting on certain tuneups or repairs if they are not needed.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019 05:15 AM

Thank you for sharing your service experience with us.
We look forward to seeing in the future.
Employees worked with
RY
ROGER YOUNG
AJ
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Andrew J.
Kissimmee, FL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
The maintenance service was performed as scheduled. The customer waiting time was reasonable. The fees related to the service rendered was appropriate. The service personnel was very attentive to each customer waiting for maintenance/repair services.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/12/2019 07:48 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KW
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Kathy W.
Palatka, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service met expectations.
Service met expectations.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/11/2019 11:35 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RS
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Rick S.
Orange Park, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Roger
Roger was GREAT.... worked me in quickly for an oil change and tire rotation.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/10/2019 10:21 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
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Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
Had to have a new FOB for my Elantra. Setup was quick & easy
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/08/2019 05:44 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
IG
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Irmgard G.
Palatka, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Efficient, reasonable, thorough, and a free car wash!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2019 02:05 PM


 We appreciate you taking the time to share your service experience with us and your loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
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