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RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

CW
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Candace W.
Jacksonville Beach, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The service department of Hyundai of St Augustine is outstanding. I have never been disappointed
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/17/2017 08:51 AM


 We greatly appreciate your kind words and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient
Organized, efficient and on time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/17/2017 08:49 AM


We appreciate you taking the time to rate us 5 stars and for sharing your kind words with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JC
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Jerry C.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Dealership Ever
Since initial visit to dealership, We have purchased auto, had service work performed and warranty work (engine replaced @ NC)+ free service performed due to hurricane. This dealership goes beyond the expected to care for it's customers. Class act!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/13/2017 06:03 AM


 Thank you for taking the time to share your kind words with us. We are 100% committed to all of our guests and helping the community we are blessed to live in.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RV
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Roland V.
St. Augustine, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They are quick and exsplain whats wrong.
Like everything
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/13/2017 06:00 AM


 We thank  you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
RL
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Randee L.
St. Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the head of Service Giovanni is an amzing person. Soft spoken, trustworthy, actually places client before anything & we feel it.
professional excellence
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/10/2017 02:15 PM

 
 We appreciate you taking the time to share your service experience with us and your continued loyalty to Genesis of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
WC
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Wavalouise C.
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First check up and 3000 mile
People
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/10/2017 12:09 PM


 Thank you for sharing your first service experience with us and congratulations on your new Tucson.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MC
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Mary C.
St. Augustine, FL
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a happy customer ❤️
Love my Hyundai Dealership. Never disappoint. Had a problem with my car not starting. they handled it in a professional manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/09/2017 01:33 PM


 Thank you for the 4 star rating and your kind words. We value your continued loyalty to Hyundai of St Augustine, please let us know how we can earn that 5th star on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
CB
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CHARLES B.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous Service
In and out promptly, Good coffee in the waiting room!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/09/2017 12:25 PM


 We appreciate you taking the time to share your service experience with us and we are happy to hear you enjoyed the coffee and the complimentary amenities we offer in our lounge.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
AW
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Aileen W.
Saint Augustine, FL
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic Service Department
Love dealing with Randy in Sales and Cheryl in Service. Been with them since 2005 and never disappointed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/09/2017 05:34 AM


 Thank you for sharing your kind words with us. Our teams enjoy reading how we are doing.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice professionals
Pleasant atmosphere and very nice people.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/05/2017 12:14 PM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
AF
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Alicia F.
St. Augustine, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
verified customerVerified Customer
Category: Service
Service
Thanks for your prompt attention to the matter.
Recommended
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
AF
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Alicia F.
St. Augustine, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
verified customerVerified Customer
Category: Service
Service
Thanks for your prompt attention to the matter.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2017
Service Type: Repair
Category: Service
Missing filter
Was told my car was missing a filter. A filter supposedly put on by the Hyundai mechanics when my car was serviced when I bought it. Of course I’m expected to pay for it.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/03/2017 01:17 PM


 Thank you for sharing your experience with us. Our apologies for your missing cabin filter. Since we haven't serviced your vehicle since before you purchased it used (over a year ago) we have no explanation for why your filter is missing. It would be our pleasure to take care of the filter for you and we appreciate your understanding and continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
DK
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Debra K.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and does a great job
yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/30/2017 12:19 PM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
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Michael B.
St. Augustine, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2017
verified customerVerified Customer
Category: Service
Relationship with management
We have built a relationship with management. They know us and are easy to talk with.
Recommended
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MB
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Michael B.
St. Augustine, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2017
verified customerVerified Customer
Category: Service
Relationship with management
We have built a relationship with management. They know us and are easy to talk with.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2017
Service Type: Maintenance
Category: Service
service could be better
three stars
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/29/2017 01:44 PM


 Thank you for bringing this to my attention and taking the time to speak with me today. Again my sincere apologies for the frustrating issues with your Genesis and if there is ever another issue, please don't hesitate to ask for me. We stand behind our work 100 % and appreciate your continued loyalty to us. We are truly blessed to have such wonderful guests and please say hello on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
TL
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Thomas L.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/27/2017 12:19 PM

 
 Thank you for taking the time to share your experience with us and we are blessed to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KP
gravatar
Karin P.
Green Cove Springs, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Everyone there is always so nice and helpful.
+ the chocolate chip cookies are great!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/25/2017 11:59 AM

 
 We thank you for your kind words and continued loyalty to Hyundai of St. Augustine. The fresh baked cookies are delicious.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Unhappy customer
Poor service experience for the second time
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/25/2017 06:19 AM

Thank you for sharing your service experience with us. Once again our apologies for your frustrations. Roger will be reaching out to follow up on your visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
IA
gravatar
Ira A.
St. Augustine, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5000 mile service
Always friendly and knowledgeable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/22/2017 05:53 AM


 We thank you for sharing your 5 star rating with us and we are blessed to have you as a loyal guest of Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RJ
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Ricky J.
Palm Coast, FL
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
people are very caring and helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/22/2017 05:37 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can improve to earn that 5th star on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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