RY

ROGER YOUNG

Hyundai of St. Augustine

Overall Rating

4.8

(1198 reviews)

85

Reviews of ROGER YOUNG

LS

Lawrence S.

Brunswick, GA

2017 Hyundai Santa Fe S

01/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

Santa Fe Sport service

As always...excellent service, and a free car wash too. The chocolate chip cookies were a plus...A+A+A+ on all.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/17/2018 01:22 PM

Thank you for sharing your service experience with us and we agree, the freshly baked cookies are delicious.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

MS

Margaret S.

Ponte Vedra, FL

2016 Hyundai Tucson

01/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Accolades to St. Augustine, FL dealership.

Your service rep. at St. Augustine, FL, Roger, is terrific! In and out before I even knew it. My car washed, vacuumed, everything pristine when I left - very nice.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/17/2018 06:01 AM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

MR

Michael R.

St. Augustine, FL

2017 Hyundai Azera

01/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Nice place to do business

Folks are friendly and efficient.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/11/2018 02:22 PM

Thank you for sharing your experience with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DN

Douglas N.

Palm Coast, FL

2014 Hyundai Sonata

01/10/2018

Service Type: Repair

Verified Customer

Category: Service

customer service

Entire staff does an excellent job in a friendly manner

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/11/2018 07:33 AM

We appreciate your kind words and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

ES

Ellen S.

Saint Augustine, FL

2014 Hyundai Elantra Gt

01/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service. Friendly staff.

Excellent overall

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/10/2018 01:35 PM

Thank you for your kind words and continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

WD

William D.

Saint Augustine, FL

2015 Hyundai Sonata

01/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

The professionalism, expertise and friendliness of the staff deserves a five star rating.

From setting up the service appointment to completion the staff performed at a ‘Five Star’ level.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/10/2018 12:29 PM

We greatly appreciate you taking the time to share your kind words and continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JD

Jimmy D.

Ponte Vedra, FL

2017 Hyundai Santa Fe S

01/08/2018

Service Type: Repair

Verified Customer

Category: Service

Jim Davisson

Professional and timely

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2018 05:57 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn a 5 star rating on your next visit.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Palm Coast, FL

2013 Hyundai Sonata

01/08/2018

Service Type: Repair

Verified Customer

Category: Service

The staff

The staff

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/08/2018 02:28 PM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Melrose, FL

2012 Hyundai Veloster

01/06/2018

Service Type: Repair

Verified Customer

Category: Service

Superior Service

We have multiple Hyundai's in our family of cars and drive almost an hour to continue taking our cars in for service at the St Augustine location. The staff is always friendly and we feel that we get expert advice and service time and time again. A special thank you to Roger and Keith for a problem with my daughter's Veloster that was corrected even though a challenge they never gave up and was able to resolve. We had purchased the vehicle used from an non-Hyundai dealership who took no ownership for issues that arose within days of purchase. Thank you both and we will continue to our loyalty to your dealership.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/08/2018 06:15 AM

Thank you for taking the time to share your kind words with us. Roger and Keith appreciate reading our wonderful guests feedback. Happy new year from our family to yours!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Palm Coast, FL

2017 Hyundai Santa Fe S

01/06/2018

Service Type: Repair

Verified Customer

Category: Service

service

A1 Service

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/08/2018 06:14 AM

Thank you for sharing your service experiences with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

LD

Linda D.

East Palatka, FL

2011 Hyundai Sonata

01/05/2018

Service Type: Repair

Verified Customer

Category: Service

Great Service

I never have qualms about my Sonata's service. The work is top notch, the employees friendly and helpful and the waiting area is comfortable. Keep up the good work!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/08/2018 06:12 AM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

PK

Penni K.

Palm Coast, FL

2016 Hyundai Santa Fe

01/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good service

Always get good service although this time it took awhile longer than expected.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/05/2018 05:52 AM

Thank you for the 5 star rating and our apologies for the extra time needed to complete your services. Happy new year from our family to yours.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

WB

Wallace B.

Jacksonville, FL

2011 Hyundai Sonata

01/04/2018

Service Type: Repair

Verified Customer

Category: Service

Good job.

I think you do good work and are courteous.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/05/2018 05:48 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Palm Coast, FL

2017 Hyundai Santa Fe S

01/03/2018

Service Type: Repair

Verified Customer

Category: Service

My recent service visit

I was pleasantly surprised when, with my coupons, my service call was less than $25. Service is always fast and courteous and the cookies are delicious too.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/04/2018 05:48 AM

Thank you for sharing your service experience with us and we agree, the freshly baked cookies are delicious.
Happy new year from our family to yours!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JM

Janet M.

St. Augustine, FL

2013 Hyundai Sonata

01/03/2018

Service Type: Repair

Verified Customer

Category: Service

everyone was great and courteous

I would not even think of going to another dealer. I trust your honesty!!!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2018 02:17 PM

We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy new year from our family to yours!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

SF

Sandra F.

Ponte Vedra, FL

2017 Hyundai Veloster

ReScore Review™

01/03/2018

Verified Customer

Category: Service

Terrific person who helped me

Joe was terrific and helped in every way possible

Recommended

Employees worked with

GD

Gonzalo D.

St. Augustine, FL

2016 Hyundai Tucson

01/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Work done fast, knowledgeable, friendly service. Do not try to get you to purchasevunbecesssry services. Car wash a plus!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 07:43 AM

Thank you for taking the time to share your kind words with us. Happy new year!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

SF

Sandra F.

Ponte Vedra, FL

2017 Hyundai Veloster

ReScore Review™

01/03/2018

Verified Customer

Category: Service

Terrific person who helped me

Joe was terrific and helped in every way possible

Recommended

Original Review

01/01/2018

Service Type: Repair

Category: Service

New car received with broken parts and ordered parts were received incomplete

People ae very pleasant however no one is checking that new cars are working correctly - at least visually When parts are received there is no checking to see if the parts are complete

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 02:24 PM

Thank you for speaking with Roger today. Our apologies for any inconvenience this may have caused. We appreciate you bringing this to our attention so we may implement a process for service to inspect vehicles traded to us from other dealerships before we deliver them to our guests, Happy New year!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JH

James H.

Saint Augustine, FL

2017 Hyundai Sonata

01/01/2018

Service Type: Maintenance

Verified Customer

Category: Service

St.Augustine Hyundai

Top notch in every way.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 05:42 AM

We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy new year!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DT

Doris T.

Palm Coast, FL

2013 Hyundai Santa Fe S

01/01/2018

Service Type: Maintenance

Verified Customer

Category: Service

A good service and nice people

Always a good experience

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 05:42 AM

Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.
Happy new year.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

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