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STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

CM
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Colleen M.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service advisor makes all the difference
Have been servicing this Elantra at the dealership since I purchased the car in July 2018. I had my first Elantra also serviced at the dealership. My experience with Tunde O'Connor was the very best service I have ever received, from any service advisor. She was thorough; reviewed the service history of the vehicle. She informed me of the time remaining on warranty; something I was not accurately aware of. She listened carefully to my concern and relayed it clearly to the mechanic. Tunde continued to update me as to the progress of the servicing while I was waiting . The service inspection was thoroughly reviewed and explained. The customer's understanding of and satisfaction with the service was her focus. Her kind manner and friendly personality are truly appreciated. St Augustine Hyundai is fortunate to have her.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/13/2020 11:51 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
DG
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Dina G.
Palm Coast, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Every time I have had service at this Hyundai dealer, I've been impressed by the personal feeling and fast, polite service. This time I used the free shuttle service and had a great conversation with Sylvester, my driver. It just added to the whole experience, which I really appreciated.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/02/2020 06:16 AM

  Thank you for taking the time to share your service experiences and kind words with us. Sylvester is a compliment to our service team and is very knowledgeable of the history of our little town. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
PD
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Paul D.
Palm Coast, FL
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Peace of mind
My 15 year old Tucson has never been touched by anyone but Hyundai certified technicians and this is why I have peace of mind that the work is necessary, done right the first time, and with the best factory parts. Saint Augustine Hyundai has kept up the tradition with professionalism and courtesy since I moved here 16months ago.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/21/2020 09:11 AM

 We greatly appreciate you taking the time to share your service experiences and kind words with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JM
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James M.
Welaka, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/14/2020 08:33 AM

We appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
SL
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Stephen L.
Jacksonville, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Greatest dealer in North Florida
Knowledgeable. Friendly. Courteous. Value.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2020 12:56 PM

 We greatly appreciate you taking the time to share your service experiences with us and your kind words. Our service team enjoys reading how we are doing and is the best form of flattery. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
MO
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Michael O.
Saint Augustine, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality service
This dealership went above and beyond what’s expected. They were closing in 15 minutes yet they came to my rescue when my tire went flat and battery was dead. They stayed until everything was back to normal. I really appreciate their accommodating me on a Saturday afternoon.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2020 07:24 AM

 Thank you for sharing your service experience with us and the 5 star rating. Our service team appreciates reading your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
CT
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Charles T.
St. Augustine, FL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
verified customerVerified Customer
Category: Service
Great service
You are greeted and treated with respect upon arrival and kept informed of any new problems on your car,with you making the decision to fix now.
Recommended
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
BB
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Brittany B.
St. Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
5 stars
Quick service, friendly staff, and fresh baked cookies!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2020 08:12 AM

We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Happy New year from all of us at Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
CT
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Charles T.
St. Augustine, FL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
verified customerVerified Customer
Category: Service
Great service
You are greeted and treated with respect upon arrival and kept informed of any new problems on your car,with you making the decision to fix now.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2020
Service Type: Maintenance
Category: Service
Poor timing on service
Putting walk in service as same as appt
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2020 08:09 AM

 Thank you for sharing your service experience with us and your feedback. Our apologies for the extra time needed to complete your service. We are working on processes to make sure our guest's with reservations are handled before our emergency walk ins, no matter how demanding they may be... we will always try to assist all our guests in a timely manner. Roger, your service consultant will be following up with you shortly.

 Happy New year from all of us at Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
RG
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Robert G.
Saint Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees
My advisor is amazing and polite. He showed excellent skill when it came to customer service. Thank you
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/26/2019 12:22 PM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Service was excellent as always.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/20/2019 05:58 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
CG
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Carmen G.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Writers
The Service Writer who assisted me was Roger and he kept me informed as to the status of the repair. He explained what they were going to do and then reviewed the repair with me. He suggested other things to look for before my next service and did not take me up the ladder, so to speak.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/18/2019 05:59 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
KP
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Karin P.
Green Cove Springs, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people!
Everyone at this dealership is fantastic! Great people and excellent service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/27/2019 06:37 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations. 
 
Happy Thanksgiving from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
DK
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David K.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Facebook
The Service Advisors at this dealership are the best. I have worked with every one of them so far by bringing all my family vehicles in for service (not just my Hyundai but a Chevy, Honda, Kia & Toyota). The Advisors are knowledgeable about the needs if any for the vehicles. This shows that the Techs at you your dealership are also knowledgeable of every brand of cars. Your Advisor(s) also gave me the approximately time the service would take. The detail section of your dealership impressed me. In all types of weather they service our vehicles without hesitation and professional manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/28/2019 05:48 AM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
GH
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George H.
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT PLACE TO DO BUSINESS
PERFECT ALL AROUND. NOTHING MORE TO SAY!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/25/2019 10:18 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
EH
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Edwin H.
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
According to Hoyle
Friendly and courteous personnel. Prompt attention. Comfortable experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/11/2019 08:21 AM


Thank you for sharing your service experience with us and your long time loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Kissimmee, FL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Educator
Customer service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/07/2019 06:10 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
WH
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Wilbur H.
Palm Coast, FL
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is always timely
The tire rotation that I mentioned was not done. The suggested major works were not addressed until checkout.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2019 11:46 AM


 Thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
MS
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Mark S.
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service personnel are courteous
Overall, an average job. Oil change took too long. The car wash is subpar leaving streak marks on window and car. I would pay for a better quality job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/09/2019 06:04 AM


 Thank you for taking the time to share your service experience with us and bringing the complimentary service wash to our attention. We will take this up with our Detail manager and Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
LS
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Lawrence S.
Brunswick, GA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another Excellent Service
Friendly & professional as usual, on a scheduled oil change & a excellent external car detail for our 2017 Santa Fe. See y’all soon...
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/28/2019 05:41 AM


 Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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