TO

TUNDE O'CONNOR

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

Verified Customer
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Repeat
I just keep coming back for regular maintenance.....service, friendliness, comfortable waiting facility.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/07/2017 06:58 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DL
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David L.
Ponte Vedra Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, caring staff
Great service!
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/07/2017 06:54 AM

We thank you for taking the time to share your service experience with us.  We are happy to hear that we got your concerns resolved and that everything was satisfactory for you.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"


CS
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Claudia S.
Jacksonville, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Continued Excellent Customer Sevice
Returned for regular service maintenance and received a free oil change because of recall on hood replacement latch done at the same time! Discovered my vehicle needed new windshield wipers which were just in time for all of the thunderstorms. Thank you!
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/02/2017 11:37 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer
Saint Augustine, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't go for the car wash
Had to wash it when we got home
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/04/2017 02:11 PM

Thank you for taking the time to share your service experience with us. Our deepest apologies for the complimentary wash not being satisfactory. We will be addressing your review with the Detail Manager and Tunde will be reaching out to you to try and make this right. 

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GIOVANNI R. from Hyundai of St. Augustine responded on 08/09/2017 10:10 AM

Thank you for coming in yesterday and allowing us the chance to make up for the unsatisfactory service wash on your last service visit. As a goodwill gesture, we performed a complimentary detail on your Veloster and hope we have earned your 5 star confidence in us.
Look forward to your next service visit!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"



PR
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great friendly service
Won't go anywhere else!
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/02/2017 06:53 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JE
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James E.
Jacksonville, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT SERVICE AND A FRIENDLY SMILE
EXCELLENT +
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/02/2017 06:44 AM

We thank you for taking the time to share your service experience with us. It is always our goal to provide excellent service with a smile and happy to see that we hit the mark! Thank you again!


DW
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Deloris W.
Saint Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Fast and friendly service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/24/2017 05:01 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

DG
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David G.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Keep up the good work
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/24/2017 05:01 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MB
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Melanie B.
Orange Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Took my car for an oil change, they were very fast and efficient! Very pleased!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/23/2017 03:28 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

CB
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CHARLES B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional service!
Service reps are very friendly and accomodating to your needs.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/23/2017 03:25 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Jacksonville, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Does what's expected
Xxx
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/23/2017 02:54 PM

Thank you for sharing your service experience with us. Please let us know where we can improve to earn 5 stars.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MC
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Migdalia C.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Best service always
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/23/2017 03:35 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SB
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Sherry B.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional
All service was done quickly and to my satisfaction
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/10/2017 06:50 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

SW
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Susan W.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great product, happy people!!!!!!!
I thought it was a great experience car care, and comfort in waiting, excellent!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2017 07:01 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PB
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Patricia B.
Palatka, FL
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
5 ✨
5 ⭐️
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2017 05:51 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

FD
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Frank D.
Palm Coast, FL
2014 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They took care of my care promptly
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/30/2017 04:18 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MD
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Michael D.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a great experience!!
Thank you guys for always providing great service and for always offering a friendly environment!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2017 01:44 PM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy service
The service was great and the employees were very polite.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2017 05:49 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good maintenance service
Good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/15/2017 02:29 PM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st oil change
Went well and those chocolate chip cookies and coffee were great too!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/15/2017 01:11 PM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We agree, our freshly made coffee and cookies are delicious.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
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