WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

DB
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Donisha B.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and efficient
Great customer service! They were fast and efficient when servicing my vehicle.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/09/2018 03:14 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DS
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Daniel S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Will was fantastic
Came in for a electric steering problem and Will helped me out with no problems
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/09/2018 03:14 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LD
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Lorraine D.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and comfortable environment
the Associates are very friendly and caring. they great you with a warm welcome and they make you feel comfortable from the time you enter, until the time you leave.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2018 02:12 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SB
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Sylvia B.
Bowie, MD
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
?????
Pleasant staff and prompt service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2018 02:11 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DC
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Dwayne C.
Washington, DC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
not so great because customer service not up to standards
communication issues, the customer got to car the service department to get updates on what the status is on your vehicle when they holding onto your car for 5 days.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2018 02:09 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 11/15/2018 12:03 PM

Thank you for contacting me for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied with the decision made by your extended warranty company about your sunroof. We have tried to get them to give you special consideration to no avail. Please fell free to reach out if there is any other questions.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

CH
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Christine H.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Bring car in for repairs but just for oil change will go to somewhere else need more savings I like to see more savings maybe Sundays oil change specials
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/05/2018 03:06 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TW
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Tamara W.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE REVIEW
Had a good time interacting with will , great customer service!!! He’s the best
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/05/2018 03:10 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DB
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Donnise B.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Its ok I just did not like that I was given one price an charged another but overall it was ok
Better explanation of the price before work is finished
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/02/2018 03:13 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st Time here
My service was great at this location John, Will and Tony all un the service department was extremely pleasant and efficient my service was great even though my home location is college park i will make this my 2nd address thanks guys keep up the good work
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/02/2018 03:13 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Capitol Heights, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Customer Svc, coffee and clean
Sorry, didn't know negativty was going to reflect on my service team leader, wasn't thinking of time of day and what extra had to be done.
Recommended

ML
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Melyssa Elizabeth L.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
I am always taken care of when I come to Pohanka Hyundai. I’ve been going there for years and will continue.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/02/2018 03:12 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SS
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Stanley S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
See below
One thing I like is every person come in they are the best customer that the company have
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 03:35 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not great
Nothing
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 03:34 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer service
Awesome customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 03:33 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AD
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Alexis D.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I had great service during my last visit!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 03:19 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TT
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Terence T.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Great customer service. Explain each issue so I can could comprehend.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/26/2018 02:54 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The friendly service
I have been going to this dealership for some time and appreciate the fact that I don’t have to make an appointment. I also appreciate the service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/26/2018 02:53 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I like the idea when unexpected issues arise, I can just bring my vehicle in without having to schedule an appt.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/26/2018 02:53 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Capitol Heights, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Customer Svc, coffee and clean
Sorry, didn't know negativty was going to reflect on my service team leader, wasn't thinking of time of day and what extra had to be done.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/23/2018
Service Type: Repair
Category: Service
N/A
Close to home
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/24/2018 03:04 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 07:46 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KA
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Kathaleen A.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Sales and Service
I enjoyed my purchasing experience both times with Kiera. She is accommodating and professional and made me very relaxed during a stressful time. Will handled my appointment with ease, appreciated him getting the service done quickly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/24/2018 02:51 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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