WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

JH
gravatar
Jeanette H.
Greater Landover, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My First Service at Pohanka
This was the first time I had my car serviced at your Hyundai Location, I usually return to the dealer where I purchased the car, but you are closer to my home so I decided to give you a try. I was very well pleased, My service person was Will, he greeted me as soon as I entered and guided me through the entire experience. I asked about how long it would take and he gave me a time frame window and the car was completed within that window with no problem.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2018 07:27 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

FD
gravatar
Furman D.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy and convenient
Easy and convenient
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/06/2018 02:41 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MR
gravatar
Michael R.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Michael
Every Body is nice
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/29/2018 03:08 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely service, comfortable waiting room,friendly staff.
SERVICE staff is great. They explain every thing needed in my car. I do think the prices of a battery is very high. Overall I will return to Pohanka for service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/29/2018 03:04 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CM
gravatar
Carl M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service writer
Was attentive when I arrived, took my car in right away, gave me service options for my vehicle and kept me informed on progress, told me about one and half to get done
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/29/2018 03:04 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JW
gravatar
Joseph W.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oilchange
The problem most people have with dealership is taking my car apart for a oilchange
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2018 07:01 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Oxon Hill, MD
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Fast friendly service and Will was awesome
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/24/2018 03:02 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
verified customerVerified Customer
Category: Service
Service
Quick response to customer survey and nice customer service.
Recommended
Employees worked with

Verified Customer
Washington, DC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
verified customerVerified Customer
Category: Service
Service
Quick response to customer survey and nice customer service.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/11/2018
Service Type: Maintenance
Category: Service
Decent service
Decent service and facilities
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2018 02:13 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/14/2018 07:49 AM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you have a great day and I look forward to seeing you again Saturday!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/14/2018 01:13 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you have a great day and I look forward to seeing you again Saturday!

 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KR
gravatar
Kendra R.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
I used to go to the location in Bowie and then I went to this location in Upper Marlboro and the service was amazing. Will is always so helpful and reliable. I won’t go if he’s not there. My car was making a weird noise and I told him and found out it was my oil. He took care of everything and was very helpful.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2018 02:06 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AS
gravatar
Amanda S.
Brooklyn, NY
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good fast service
I always come here because thy accept drop ins for routine maintenance and the service is fast and very friendly. They also have a nice waiting room which offers free ice cream sandwiches and a variety of coffee. I moved out the area and still bring my car here when in town.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 07:08 AM

 Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LD
gravatar
Linda D.
Temple Hills, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service was ok, but the overall cost was too much
I thought the over all service was ok . Mr. Will Bishop was good at explaining things. I thought the cost was to high. The parts total $185.07 and the labor was $750.00. Since I needed my car, I had no other option but to pay. I also was very disappointed because I was not able to use a Hyundai coupon because it was not a Pohanka coupon?
Since the labor cost was so high, I will not be returning for any additional service repairs. I will not be buying a new car from your dealership, which I was thinking about . Linda Dupree
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 02:40 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CR
gravatar
Cynthia R.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Walk in service
I was a walk in. I was taken care of on my first visit. Staff was courteous and professional.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 07:02 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KC
gravatar
Keisha C.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 07:00 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CJ
gravatar
Charell J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Quick, and very professional...
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 06:57 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CB
gravatar
Cecil B.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Double check car after wash to make sure tags are not bent during wash
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 06:56 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Pocomoke City, MD
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs some work
The sales department is wonderful. Without question I would recommend someone to purchase a vehicle from here. I do not recommend the service department.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/31/2018 01:52 PM

Please accept our sincere apologies for the inconvenience you may have experienced.
At Pohanka, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We are sorry that you were not satisfied with your service and we assure you that your complaint will be handled in a strict and serious way. This incident is not typical of us and we are disturbed about this as much as you are. We take full responsibility for the error and we guarantee that such incidents will not occur in the future.

We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter. I apologize again for the inconvenience. Feel free to call or email me.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
rdykes@pohanka.com
Employees worked with

SB
gravatar
Stacey B.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
The service was fast and efficient
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/27/2018 01:16 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed caring for your needs as much as you enjoyed your experience. See you again soon!


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

JM
gravatar
James M.
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly, informed reps
my concern was it took two hours for an oil change & I didn't even rotate my tires.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/27/2018 01:21 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with

BD
gravatar
Barry D.
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people!
Ralph(service mgr) and the shop mgr were great. Will Bishop follower up and did a excellent job on assistant both managers. He my guy when I don’t need the managers.
We purchased this Genesis because of Tim Williams. His words has been gold. He’s back up what he promised!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/18/2018 09:12 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.