WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

CT

Christopher T.

MD

2017 Hyundai Sonata Hyb

06/14/2018

Service Type: Repair

Verified Customer

Category: Service

Welcoming and Feels Like Home

My service advisor was amazing and provided stellar customer service. I was abreast of all work being done to my car and was even referred to the sales department when I expressed interest in another vehicle for my wife. You guys have me as long as I’m a Hyundai customer :-)

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/15/2018 09:30 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Washington, DC

2015 Hyundai Sonata

06/13/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Great customer service! I was in and out in no time!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/13/2018 03:00 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RT

Robbin T.

Oxon Hill, MD

2017 Hyundai Sonata

06/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Very satisfied

The service department and Will always takes care of everything that I need.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 11:54 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CJ

Cathy J.

Upper Marlboro, MD

2018 Hyundai Santa Fe S

06/06/2018

Service Type: Repair

Verified Customer

Category: Service

YOUR ATTITUDE AND PROFESIONALISM

Even though I had a problem with my new car. I never felt my calls were ignored or my questions did not value. The Service Department in Capital Heights took care of the problem and expedited my issue. I appreciate the above and beyond attitude.

CBJONES

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 07:14 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PD

Patricia D.

Upper Marlboro, MD

2014 Hyundai Accent

06/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Accent review

Service was good. No problems.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2018 07:17 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BL

Bassie L.

Suitland, MD

2018 Hyundai Elantra

06/04/2018

Service Type: Repair

Verified Customer

Category: Service

It’s a wonderful place

They make you feel at home with there house prettily and they work with you to get what you want in a car

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 03:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AP

Adrian P.

Upper Marlboro, MD

2012 Hyundai Sonata

06/04/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent!

I always receive excellent custoner service. I would highly recommend this location

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 03:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ET

Emily T.

Alexandria, VA

2005 Hyundai Tucson

06/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

attentive service personnel

Will provides professional service each time I bring my vehicle in. Thanks!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 03:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

NF

Nancy F.

Clinton, MD

2012 Hyundai Sonata

06/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

The service reps

Just feeling the security that your car is in the hands of experts

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:57 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JH

Johnny H.

Upper Marlboro, MD

2014 Hyundai Elantra

06/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Average Service Office

Thing were not coordinated very well, lack of communication. I called the office at 1:00pm to find service was completed, no one called me. Went to pick up vehicle at 4:00pm. The cashier could not find my paper work (bill).

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 10:03 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SG

Stormy G.

District Heights, MD

2015 Hyundai Sonata

06/02/2018

Service Type: Repair

Verified Customer

Category: Service

Everything was explained in detail, all of my issues were taken care of without any problems!!

My Service Advisor, Will, was FANTASTIC!! His demeanor completely defined what Customer Service is all about, and all I can say is I am thankful and grateful!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 10:03 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

EP

Erica P.

Cheltenham, MD

2013 Hyundai Elantra

06/02/2018

Service Type: Repair

Verified Customer

Category: Service

The customer service

Will was welcoming and funny. He shared his knowledge about auto parts and cars. He also gave good advice.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:56 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

BS

Barbara S.

Suitland, MD

2012 Hyundai Elantra

05/30/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service, but there's always room for improvement

I was totally pleased with the service I received on May 26, However I was the only customer receiving service at the time and I felt that the wait time was a little long

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:49 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

NB

Naomi B.

Washington, DC

2012 Hyundai Sonata

05/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good Service

Outstanding service and waiting time for service was reasonable was not too long.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:49 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SM

Stepahnie M.

Capitol Heights, MD

2012 Hyundai Santa Fe

05/28/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Always a great job and

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:48 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DC

Dwayne C.

Washington, DC

2013 Hyundai Sonata

05/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

the extended warranty saved me.

I purchased a 2013 hyundai sonata 2.0 turbo limited in july 2012 and I thank pohanka Hyundai for recommending the extended warranty because it has come in handy.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:16 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TW

Tammy W.

Broomes Island, MD

2013 Hyundai Santa Fe S

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Back up cam scam

See notes

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:11 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. If there is anything more that we can do for you as a valued client, to brighten your outlook on your service visit with us, please let me know. Your service advisor feels deeply about your concerns and would like to help in any way possible. Please feel free to reach out in a new survey. I hope you have a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2011 Hyundai Sonata

05/21/2018

Service Type: Repair

Verified Customer

Category: Service

Great service

They have great customer service and I’m usually in and out with no issues

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/21/2018 03:42 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

2013 Hyundai Sonata

05/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Overall great

Great service overall. The gentleman who worked here explained everything and even provided a time line of when I should come back for service again. The customer waiting area does have little snacks and tv's so that kills boredom. Only downfall was the wait time was super long for a tire rotation and oil change.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2018 02:45 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2007 Hyundai Azera

05/15/2018

Service Type: Repair

Verified Customer

Category: Service

Great location, questionable service

If your car comes back from a dealership with grease stains - that speaks volume!

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2018 08:23 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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