WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

JW

James W.

Waldorf, MD

2013 Hyundai Sonata

04/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sonata Oil Change

The advisor Will is nice dude. Everybody is very nice.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/04/2018 12:51 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Hyattsville, MD

2016 Hyundai Sonata

04/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Service Rep was great

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/04/2018 12:48 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2013 Hyundai Sonata

04/03/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Will was a excellent service rep on the phone and in person. When I arrived with my car another rep. told me it was too late to have my car looked at even tho I arrived at about 1:00pm hours before closing. I then asked for Will and he took care of me. Ordered my part and let me know when It arrived

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2018 03:21 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JB

Johnny B.

Fort Washington, MD

2013 Hyundai Genesis

03/30/2018

Service Type: Repair

Verified Customer

Category: Service

Good communication on the status of the repair.

My vehicle repair involved using a service contract. Mr. Bishop kept me informed as to the status on the adjuster’s review of the claim. Additionally, when I approved the repair work Will kept me apprised as to when the vehicle would be available.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/30/2018 11:55 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

DD

Deborah D.

Clinton, MD

2017 Hyundai Santa Fe S

03/28/2018

Service Type: Repair

Verified Customer

Category: Service

Very friendly sales and service staff.

The service provider was friendly and reminded me of a recall. His time estimate was accurate. Everyone was smiling and very accommodating.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/28/2018 03:26 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LW

Leona W.

Fort Washington, MD

2006 Hyundai Azera

03/27/2018

Service Type: Repair

Verified Customer

Category: Service

I Couldn't Ask for More

I brought my Hyundai Azera to Pohanka Hyundai Service Department for a "Recall" repair. The Service Advisor, Sir Will, spoke to me by phone early in the week and set up my appointment. I asked if I could bring it in on a Thursday evening, to have the repair scheduled for Friday and I could pick it up Friday evening due to my tight work schedule. He was so understanding, keeping in touch with me until it was time to pick up my car. My car came back not only repaired but totally clean, inside and out. He even put paper protectors over my floor mats which none of the other dealers seem do anymore. I think, I appreciated that most of all because it showed that someone was taking into consideration, the respect and the pride of the way you keep your car. Plus, he even washed the dirt off the exterior of the car. I thank Sir Will very much for his caring and concern for resolving my issues in such a timely manner. I will recommend this dealership's service department, as well as, the Service Advisor, Sir Will, to my son who also has a Hyundai.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/27/2018 03:05 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2017 Hyundai Elantra

03/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Every time I come to Hyundai they are very helpful
And the service is fast.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2018 01:14 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Clinton, MD

2014 Hyundai Sonata

03/25/2018

Service Type: Repair

Verified Customer

Category: Service

Service Managers

The service managers are great! I worked with Will Thomas on this visit. He's very professional and courteous.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2018 09:02 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DS

Davone S.

Clinton, MD

2017 Hyundai Sonata

03/23/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Highly recommended

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/23/2018 03:09 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2014 Hyundai Sonata

03/23/2018

Service Type: Repair

Verified Customer

Category: Service

Service

Very pleasant and timely.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/23/2018 03:09 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Arlington, VA

2016 Hyundai Tucson

03/20/2018

Service Type: Repair

Verified Customer

Category: Service

Happy people

It’s always very clean in the waiting area and the personnel’s very eager to help.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/22/2018 03:25 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Brentwood, MD

2013 Hyundai Elantra Gt

03/20/2018

Service Type: Repair

Verified Customer

Category: Service

Review

NA

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/22/2018 03:25 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PP

Patricia P.

Capitol Heights, MD

2015 Hyundai Sonata

03/13/2018

Service Type: Repair

Verified Customer

Category: Service

Awesome

Thanks so much to Will Bishop. He was professional and patient with me. He answered all of my questions and even checked on me while my car was being serviced.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/14/2018 06:45 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DG

Darryl G.

Upper Marlboro, MD

2012 Hyundai Sonata Hyb

03/13/2018

Service Type: Repair

Verified Customer

Category: Service

The Pohanka Team is GREAT! They are beyond helpful! They deserve 5 plus STARS!

The team is GREAT! The service is better... I keep you informed! I'm just having a problem with my car that's driving me crazy. If you are looking for a team to do everything they can to get you in and out the door with good services, visit Pohanka Hyundai!

Recommended

Employees worked with

DWAYNE FORRESTER

Verified Customer

Bowie, MD

2010 Hyundai Elantra

03/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Quality Customer Service!!

Service techs are friendly and knowledgeable. They recommend required work and provide a timeline as to when the service can be completed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/09/2018 10:41 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2017 Hyundai Santa Fe S

03/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

I’ll be coming back

Overall, I like the dealership. They are polite and attentive

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/09/2018 01:29 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service witb WIll, also thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KT

Katrina T.

Washington, DC

2016 Hyundai Elantra

03/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

They are quick, polite, and very informative

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/07/2018 12:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VH

Valarie H.

Upper Marlboro, MD

2013 Hyundai Sonata

03/06/2018

Service Type: Repair

Verified Customer

Category: Service

Valerie Harvey

Bishop was very helpful in communicating to us about the status of our car

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/07/2018 06:45 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SH

Sarah H.

Upper Marlboro, MD

2017 Hyundai Santa Fe S

03/06/2018

Service Type: Repair

Verified Customer

Category: Service

Sarah

Always excellent service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/07/2018 06:42 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AB

Andrea B.

Upper Marlboro, MD

2017 Hyundai Elantra

03/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Convient,professional,prompt.

The shuttle service provided is an added convience.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/07/2018 06:44 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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