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ACI Auto Group

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(16 Reviews)
100
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Score Details

5 stars
75%
4 stars
6%
3 stars
<1%
2 stars
<1%
1 star
18%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

We pride ourselves on being honest, forthright and full of integrity. We have a passion to improve the car buying process and make it fun for the customer. We pride ourselves on being honest, forthright and full of integrity. We have a passion to improve the car buying process and make it fun for the customer.

Categories
New Car Dealer, Auto Repair, Car Maintenance
Contact
(860) 627-5601
Closed
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:30 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
187 S Main St East Windsor, CT 06088
Get Directions
ACI Auto Group's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(16 Reviews)
Write a Review
Recent Reviews
MM
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Michael M.
Enfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2022
10
Teraflex 2 1/2 lift
Incredible service department, ordered a Lift for my Jeep Wrangler, Took about 10 days to get in which is acceptable, About five hours to have it completely installed, Drove off the lot a completely satisfied customer, just wish I could post a picture of my ride
WM
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Wes M.
West Hartford, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2020
2007 Dodge Ram
Thanks, ACI guys, Peter, Gene,and Randy .I have purchased A lot of cars and trucks at big dealer ships . ACI tops them all . I will definitely recommend ACI to my friends and family. And will be looking forward to doing more business with them in the future.
Recommended
EN
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Edward N.
Enfield, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2019
Untrustworthy
Purchased a jeep that had multiple issues including an oil leak. They had no explanation of the leak except residual leaks.
I was told by the owner Paul that basically there was nothing I could do because i own the vehical.
I could not get a straight answer from James the salesperson, as I was told I could trade it in and that lemon laws only applied to new vehicals. Randy the service tech could not explain the leak and would just transfer me to the sales department.
I am very dissatisfied with the service and vehical that was sold to me. After the purchase not one employee there was helpful or honest with me.
In the end I was transfered to Paul the owner and was told that I own the vehical and that was that, then I was hung up on.
Not Recommended
EN
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Edward N.
Enfield, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2019
Untrustworthy
Purchased a jeep that had multiple issues including an oil leak. They had no explanation of the leak except residual leaks.
I was told by the owner Paul that basically there was nothing I could do because i own the vehical.
I could not get a straight answer from James the salesperson, as I was told I could trade it in and that lemon laws only applied to new vehicals. Randy the service tech could not explain the leak and would just transfer me to the sales department.
I am very dissatisfied with the service and vehical that was sold to me. After the purchase not one employee there was helpful or honest with me.
In the end I was transfered to Paul the owner and was told that I own the vehical and that was that, then I was hung up on.
Not Recommended
EN
gravatar
Edward N.
Enfield, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2019
Untrustworthy
Purchased a jeep that had multiple issues including an oil leak. They had no explanation of the leak except residual leaks.
I was told by the owner Paul that basically there was nothing I could do because i own the vehical.
I could not get a straight answer from James the salesperson, as I was told I could trade it in and that lemon laws only applied to new vehicals. Randy the service tech could not explain the leak and would just transfer me to the sales department.
I am very dissatisfied with the service and vehical that was sold to me. After the purchase not one employee there was helpful or honest with me.
In the end I was transfered to Paul the owner and was told that I own the vehical and that was that, then I was hung up on.
Not Recommended
VC
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V C.
Enfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Jeep Alignment
Brought my 2012 Jeep in for an alignment. Service manager was great to work with and quality of work was outstanding
Recommended
CW
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Chris W.
Simsbury, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Excellent Experience
The entire experience of purchasing a Jeep through ACI was top notch. Jeremy was a pleasure to work with throughout the process. He responded to phone calls and emails promptly, he reached out when needed, but always gave the right amount of space to not come across as "pushy." I would highly recommend a visit to ACI if you are considering buying any vehicle...not just a Jeep or truck.
Recommended
NW
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Nefertere W.
Windsor
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2017
verified customerVerified Customer
Category: Service
Great work!
The guys at ACI couldn't have been more pleasant they were a great bunch to work with!
Recommended
LF
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LEIGH F.
BERLIN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2017
verified customerVerified Customer
Category: Service
ACI is The Fast + Loud of Jeeps
I love my Jeep. If you love Jeeps this is the place to go. The guys at ACI are awesome.
Recommended
MS
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Mark S.
Somers
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
verified customerVerified Customer
Category: Service
Great staff
Easy going staff and sales people. Very courteous and professional
Recommended
SC
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Shari C.
Manchester, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2017
Excellent customer service!!!
My service began with an email inquiry. Jeremy was the guy who responded to me. My schedule is very busy and free time is limited. Unfortunately, the first jeep I was looking at had sold before I could get there, but I found another. I met with Jeremy and I felt comfortable right away. The communication and service I received was great! They werent pushy at all and I feel they went out of their way to help me. Unfortunately, due to other circumstances I was not able to purchase a jeep at this time. I will go to the guys at ACI in the future and I will definitely recommend them! Thank you Jeremy, Garry and Peter amd everyone at ACI for the outstanding service!!!!!
Recommended
JC
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Jose C.
Waterbury
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
verified customerVerified Customer
Category: Service
Nice and friendly
No pushy salesmen. Jeremy was very nice and straight forward. Pretty much took my info and let me take the car for a drive. Kyle was very friendly as well. Had some issues with the vehicle the day I picked it up and after I got home but they didn't hesitate at all and told me to bring it back and they will take care of it and they did. So far very pleased with the vehicle performance.
Recommended
CB
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Christine B.
Agawam
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
verified customerVerified Customer
Category: Service
excellent customer service
alot of places are great just to sell you a vehicle.... but at ACI the great service doesn't end with the sale
Recommended
MR
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Mike R.
East Windsor, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
Making my bride happy
Thanks for making her birthday present special! Can't wait to see it complete! Her dreams have come true
Recommended
JM
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Jonathan M.
INDIAN ORCHARD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2017
verified customerVerified Customer
Category: Service
Good service
2 of the 3 issues were fixed so not bad
Recommended
Displaying Review 1 - 15 of 240 in total
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