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Allen's Automotive, LLC

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(53 Reviews)
100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

Allen's Automotive was established in 1977 in West Rutland, Vermont by the Allen family. After 40 years in business, and building a great reputation in the community, the Allen's decided it was time to retire. Brian Notte purchased the shop from the Allen's on January 1, 2017—officially starting a new year, a new chapter for himself and Allen's Automotive was established in 1977 in West Rutland, Vermont by the Allen family. After 40 years in business, and building a great reputation in the community, the Allen's decided it was time to retire. Brian Notte purchased the shop from the Allen's on January 1, 2017—officially starting a new year, a new chapter for himself and his family, and a new life for the Allen's. In honor of the Allen's legacy and hard work building the shop from scratch, Brian decided to keep the name Allen’s Automotive and bring a 40-year-old auto repair shop into the future. ...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(802) 438-5678

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
69 Crossman Ln West Rutland, VT 05777
Allen's Automotive, LLC's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(53 Reviews)

RW
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Rondene W.
Chittenden, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2022
10
Wow !!!
When I first called Allen’s Automotive, they were available the following week. So, I called someone else and regretted that decision for the next couple months that I was without my car! I learned, when a shop tells you they are SO BUSY …you wait for them. That is a sure sign they are very good!

Once I had an opportunity to work with Allen’s I received the BEST AUTO SERVICE I HAVE EVER HAD IN MY LIFETIME ! Within moments I had a complete analysis of everything my car needed via a text message. When I went to pick up my car, I received a quote for each service that they recommended. The simplicity of now being able to budget and plan for how much service I wanted and when I wanted to schedule it, was all of a sudden real, authentic, and right there in my hands.

My first return visit was taking them up on replacing a leaky valve cover gasket and changing my windshield wipers. Once I was again on the road, I realized they cleaned the “inside of my windshield”! Sounds like such a small detail, but I’ve been trying to clean that huge, hard to reach, windshield for years!

The service I received at Allen’s Automotive is immeasurable. They all work together and hustle like a well-oiled machine. What a piece of mind, as my car is my lifeline. They take care of you like you were family.

Every time I use my complimentary : ) Allen’s Automotive pen, I say to myself, WOW ! Thank you !

RL
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Rose L.
West Rutland, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
10
great service ALL the way around
I was referred to Allen's. When going upon my first visit, I was NOT disappointed. They not only helped me with a situation I had, but went above and beyond that. They did a complimentary multi-point inspection. I was given a printed estimate of any needed repairs, should I choose to do so, AND I was sent an e-mail of each photo they took during the inspection. They also sent me photos of all 4 sides of my vehicles before they even moved it from where I parked it. They went through a quality control checklist, checking fluids, hoses, etc. When I say they went above and beyond, I mean it. The staff was very friendly. There is a comfortable side shed to wait it. It has heat/AC, TV and wi-fi. I was given $15 off of my bill, being a first time customer. After my visit, I received in the mail, a "thank you" card from them. Also, if I refer someone to them, that person will get $15 off of their bill and I will receive a $10 voucher just for referring them. How can you loose?? Great service. Great customer service. Comfortable waiting area. Win Win. Thank you to everyone at Allen's Automotive!!

MW
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Marion W.
Killington, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
verified customerVerified Customer
Living their Mission Statement
I have a 2017 Volvo, which I purchased from a Volvo dealer who went out of business last year. I have always had my cars serviced by the mechanics in the service shop of the car dealership. They did a good job. Alternative Volvo dealers were a distance and had questionable reviews. I came upon Allen's Automotive during an online search and was impressed. I called to make an appointment for a possible faulty starter. I was given an appointment for the following day.
I found them to be knowledge, precise and very thorough. They pay attention to detail and give much feedback.
Not only was my starter not the issue but, the technician found a nail in my tire. I had a "low pressure" message two days prior but thought it was the drop in temps.
I highly recommend Allen's Automotive and thank Felicia, Sara and Christopher for their work on my behalf.
Recommended

DB
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Dave B.
West Rutland, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Awesome customer service!
The staff at Allen's Automotive are always very nice and courteous. I am glad that I found such a wonderful automotive shop.
Recommended

BL
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Brennan L.
Hamlin, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customerVerified Customer
Great service
Lady at the front desk was very nice and made my visit there enjoyable. Inspection went flawless and very quick. Easy in and out with a nice waiting room
Recommended

SS
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Sue S.
West Rutland, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customerVerified Customer
Always Great customer service
Brian figured out my problem right off. They had the parts and had my car out of there in no time. Felicia always pays such attention to detail and great communication. Appreciate their efforts to make it easy for me !
Recommended

EB
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Edward B.
Ludlow, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customerVerified Customer
Good Services
So far, so good. This was my first time there but I think they really know what they're doing l
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 12/17/2020 09:17 AM

Edward, thank you so much for your 5-star rating! We appreciate your business and will look forward to doing future business with you. Wishing you, and yours, a Merry Christmas! :)

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678

GS
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Grace S.
Pittsford, VT
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Awesome service, very detailed
I really like the detail you put into your vehicle... it's a big decision choosing someone to work on your vehicle and you want someone you can trust. Allen's Automotive just makes it easy to trust, with their detailed service and follow up they give to you. I will use them again and recommend them to friends and family.

Thank you for getting this done in a very timely manner for me.
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 12/17/2020 10:34 AM

Grace, we truly appreciate you taking the time to leave your experience/feelings with our shop; in addition, we thank you for any and all referrals and recommendations. Our goal is to establish a trusting relationship with our customers and we are happy to hear that has been a success.
We will look forward to doing future business with you.
Happy Holidays! :)

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678

JD
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Jason D.
Middlebury, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
verified customerVerified Customer
So Happy
I originally went to Allen’s out of convenience but with the exceptional service they provide they are now my go to shop for all services and repairs.
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 12/14/2020 02:25 PM

Jason, we are honored to hear that you are happy with the services you are received and will look forward to your future business. As always, we thank you for taking the time to share your experience. :)

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678

VG
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Virginia G.
Rutland, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
verified customerVerified Customer
Very knowledgeable people. Their goal is always to supply the best service. I am always pleased with the friendly staff.
I can’t say enough about Allen’s! Their integrity is top notch. The staff is always friendly and very helpful. Maintaining a vehicle, to me, is the most important expense we have to keeping our lives mobile.
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 12/14/2020 02:22 PM

Virginia, thank you so much for taking the time to leave your feedback, as well as your 5-star rating. We truly appreciate your business!

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678

Verified Customer
West Rutland, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customerVerified Customer
Last Minute
I was able to get an appointment the same day I called. All service was good from the phone call to the check-out. I always appreciate local businesses working their hardest.
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 12/08/2020 07:00 AM

Thank you so much for taking the time to leave your 5-star rating. And we thank you for choosing us. :)

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678

AH
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Allison H.
Rutland, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
verified customerVerified Customer
Small town business with amazing service
We have been going to Allen's for 17 years. The staff are great about communication and keeping us posted when one of our cars is in their shop. They do a great job and are very trustworthy. They have never tried to sell us something we didn't need, but they do advise us about maintenance as well as safety concerns.
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 11/20/2020 06:30 AM

Allison, thank you so much for taking the time to leave your feedback and 5-star rating. We truly appreciate your loyalty and it is always a pleasure doing business with you. We wish you both a happy holiday season. :)

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678

CL
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Carol L.
Rutland, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Keeps customer informed
Techs did a thorough job diagnosing and fixing suto engine problems. Office staff kept me well informed of status
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 11/19/2020 07:03 AM

Carol, thank you so much for your review. We hope to see you back in the future! We wish you happy holidays!

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678

FL
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Francis L.
West Rutland, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customerVerified Customer
Friendly and honest service.
A leaking winter tire was quickly repaired and balanced to my complete satisfaction. Allen's have also replaced an exhaust system on my aging Honda. I am happy to recommend Allen's Automotive.
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 11/19/2020 07:05 AM

Francis, thank you so much for taking the time to leave us a rating, and your feedback! We are pleased to be able to help! 

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678

RJ
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Regina J.
Proctor, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customerVerified Customer
Great customer service
The customer service is awesome. The mechanics are very thorough and caring
Recommended
Sarah R., Business Manager from Allen's Automotive, LLC responded on 11/19/2020 07:02 AM

Regina, thank you so much for your 5-star rating. We truly appreciate your business! Hope to see ya again before your next adventure. :)

Sarah Rogers | Business Manager
ALLENS AUTOMOTIVE
Phone: 802-438-5678
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