business image

Auto Pros

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(817 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

Contact
(757) 968-5130

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1808 George Washington Memorial Hwy Yorktown, VA 23693
Auto Pros' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(817 Reviews)

KM
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Kevin M.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2024
10
Tune-up Plus
I recently got my car repaired at Auto Pros on George Washington Memorial Highway. I moved to the area and didn’t have an auto mechanic. I selected Auto Pro based on their reviews. I waited a month after my repair to write a review. Simply put, I am thrilled with their work. I took my car to them, knowing something was wrong but unsure of the problem. So, I requested a tune-up. My car needed more than a tune-up, and the recommended repairs cost was more than I expected or was prepared to pay. The staff at Auto Pros sensed my unease with their estimate and walked me through everything on the estimate, explaining in detail the repair, cost, and options. Their customer service and communication were outstanding. I highly recommend Auto Pros with five stars.

K. Myers

BE
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Brian E.
Newport News, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2023
0
Engine replacement
After about 2 weeks of my Jeep being at auto pros I was finally quoted a staggering price of over 12,000 bucks for a remanufactured engine installed!
That price is crazy and when I sent a tow truck to come pick my Jeep up I was told to fuck off and get the fuck out of there! Unbelievable BAD OVERPRICED service from Darin and his ripoff artists !!!

SG
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Susan G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2023
10
EASY AND EFFICIENT
Just a check on maintenance light, which was an oil change reminder. Darin is very courteous and happy to answer any questions. My car is not so old yet, but they worked on my daughter's car a while ago. The prices are reasonable and I trust their judgment and honesty - very straightforward.
Susan
Yorktown, VA

GP
GARY P.
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customerVerified Customer
9
Quickly performed a tire rotation while I waited
Excellent service

Verified Customer
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
verified customerVerified Customer
10
Routine Inspection and oil
Super job. Appointment time took car straight in. Done un a jiffy. Very courteous an professional.

DS
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DEANA S.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
verified customerVerified Customer
10
#1 HONEST!!! The only place I will take my vehicles from now on!!
Hands down the most HONEST shop around! These guys really know their stuff too. I took my 2015 Jeep Grand Cherokee in to get the lifters replaced after another shop diagnosed the problem and gave me a ridiculously high quote. Not only did Darrin from Auto Pros quote the job for way less money he also called me when they realized it was not the lifters after all and it was a much cheaper and quicker job to fix. They could have easily taken advantage of that situation but did not. Needless to say that I am very happy with Auto Pros and from now on they are my go to and I will definitely be sending all my friends and family their way too.

JJ
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JACK J.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2022
verified customerVerified Customer
10
Excellent!
Always professional and friendly!

WW
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WAYNE W.
Yorktown, VA
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2022
verified customerVerified Customer
10
Helpful and Professional
Darin and the staff of Auto Pros have always been helpful and professional. They offer honest assessments with competitive prices. We will continue to have our vehicles serviced at Auto Pros as long as we are in the area. Both the quality of work and customer-service are exemplary.

TC
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TIM C.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2022
verified customerVerified Customer
10
135000 mile service
I have taken two of my vehicle to Auto Pros and never been happier..

JR
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JON R.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2022
verified customerVerified Customer
9
Excellent customer service
I was recommended to auto pros by a coworker. They were upfront with me with the estimated costs and possible parts that needed to replaced. I was kept in the loop with the process and my runs even better than the day I purchased it. I’m very happy with the workmanship.

RT
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REGGIE T.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2022
verified customerVerified Customer
10
Great experience.
Darin is a professional guy with great customer service. Car were repaired in a timely manner. B & L has lost a faithful customer. Their repair prices are much too high compared to Auto Pros. I have been with B & L for years. Thank you Auto Pros. I will be back.

JJ
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JACK J.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2022
verified customerVerified Customer
10
Auto Pro survey
All ways receive excellent service and professionalism.

HL
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HAYDEE L.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2022
verified customerVerified Customer
10
Excellent experience and service with Auto Pro
I am very happy with my recent visit to Auto Pro. They always do a amazing service to my 2018 Volkswagen Passat.

SR
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STEVE R.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2022
verified customerVerified Customer
10
Steve rito do
They did a great job they alway do

JE
JESSICA E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2022
verified customerVerified Customer
8
Quick
Fast and affordable
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