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Bob Bell Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,414 Reviews)
67
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
77
Total ReScores
4.3
ReScore Average
67
Net Promoter Score ®

Business Details

About

Bob Bell Hyundai is conveniently located in Glen Burnie, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Bob Bell Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Bob Bell Hyundai is conveniently located in Glen Burnie, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Bob Bell Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(410) 766-3600

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
7117 North Ritchie Hwy Glen Burnie, MD 21061
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,414 Reviews)

KS
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Krislyn S.
Great Mills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
10
Category: Service
Customer Review Letter for David Proctor and Bob Bell Hyundai
I would like to take a moment to highlight the outstanding customer service I received during my recent car-buying experience at Bob Bell Hyundai in Glen Burnie, MD, on Saturday, December 28th.

David Proctor, the car salesman who assisted me, was nothing short of exceptional. Initially, I came in with the intention of purchasing a 2021 Kia Sorento SX, not expecting to qualify for anything beyond that vehicle. However, deep down, my true desire was to own a Hyundai SUV. David went above and beyond to make this dream a reality.

From start to finish, David was relatable, friendly, efficient, and effective. He listened carefully to my concerns and provided practical solutions every step of the way. Thanks to his expertise and dedication, I was able to purchase a 2024 Hyundai Santa Fe XRT—something I never thought possible!

Additionally, Riley Ledden and the Finance Manager were instrumental in finalizing the deal. Their professionalism and phenomenal customer service made the closing process seamless and stress-free.

My husband and I traveled two hours to visit this dealership, and every moment spent was worth it. David Proctor’s superb care and genuine concern for our needs turned what could have been a stressful process into an enjoyable and memorable experience.

If you’re in the market for a vehicle, I cannot recommend David Proctor and the team at Bob Bell Hyundai enough. Tell a friend, tell a neighbor, tell a coworker—go see David Proctor! You won’t be disappointed.

JD
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Jacqueline D.
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2024
9
Category: Service
Extrodenary Person
I went from helpless to being a person (customer) being helped by a wonderful person and his name is Scott Sexton. Thank him for his service to me. He has started out my day very well.

AD
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Al D.
Odenton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2024
10
Category: Service
Excellent Customer Service from Mr. Scott S.
Service Advisor Scott Sexton exemplify excellent customer service that is second to none. Mr. Sexton was about to enter another building, when he notices me waiting in my car for service, while in the parking lot. Mr. Sexton immediately came over to render assistance. I explain I was having electrical issues on my daughter's 2016 Hyundai Elantra. I explain the symptoms that I was experiencing with the vehicle. After about 3 minutes of troubleshooting, he found the problem. I visited two repair shops prior to visiting Bob Bell Hyundai Service Department. The prior repair shops wanted to keep the vehicle for a day to troubleshoot. I was very happy with Mr. Sexton professionalism. The repair was inexpensive in cost and time. Which is well appreciated.

IB
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Isaac B.
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2024
9
Category: Service
They rescued me!
I had to pause and thank Bob Bell Hyundai and Austin Bell for the superb customer service rendered to me. I was in a tight place, facing very high repair cost but Austin made sure I was taken care of and the staff sent me home with a smile. Since I purchased my 2021 Palisade I've been no other place for service and never will. Thank you all again.

MP
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Michael P.
Pasadena, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2023
0
Category: Service
Communication with customers is terrible!
My experience with Bob Bell Hyundai was extremely terrible! To bring it down simply I brought it in my 2018 Hyundai Sonata that I purchased from Bob Bell just a few months ago. The reason I brought the vehicle in was because it had a rattling sound in the wheel well. Come to find out vehicle was originally diagnosed by the technician at the dealership for sway bar link bolts and this bolt was only supposed to be a certain amount that I was proposed at the time. I agreed to pay for that amount N went ahead and gave the technician approval to start service. After not hearing from the technician the next day I called to check the status of the vehicle and I was told that the vehicle did not need the sway bar links anymore and that it needed two front struts replaced. Once I got a different amount for the front stretch which was almost triple the original amount was, I went ahead and agreed to it and told the technician to go ahead and start service and we disconnected the call. Again, I did not hear from the technician the next day, so I called in to get a status on the vehicle. I was then told by the technician that the part was not in stock, and they were going to call me, but they did not, and that part would need to be ordered and would take another couple of days to a week to come in. At this time, I was frustrated so I went ahead and asked if they could just reassemble the vehicle and I'll bring it back another time to have the service done. The technician said that's fine, and I could pick the vehicle up that evening in which case he'd never called to confirm if I could pick it up. I went ahead and went into the dealership to pick up the vehicle and I was given a different amount to pay at that point in time which was more than I was originally told. When I asked the attendants that were at the desk why was this amount being applied to my bill, they said it was because I had to be pre billed for the shocks for them to order them. I then said, “Well what else made it cost this amount and they explained that I was being charged 160 plus dollars just for the diagnosis and that they had performed an oil change which this came up to $260. I went ahead and paid this amount so that they could release the vehicle but as you can see this was an extremely frustrating situation! Also being that we just purchased the vehicle just a few months ago from this exact dealership.

LR
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Lori R.
Pasadena, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2023
9
Category: Service
Cindy S. is great!
Cindy Shaughnessy was amazing. She was very patient, kind, and understanding of my situation. She explained the options that fit within my budget and communicated with me very well. If you go there, ask for Cindy!! :)

MZ
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Matt Z.
Martinsburg, WV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2023
0
Category: Service
Lack of Service from Service Department
My 2011 Santa Fe was vandalized in May. I’ve had my car there since May 11th and it’s still not repaired. In a phone conversation asking about this ridiculous delay they are blaming “corporate” for a parts delay. This is absolutely the WORST CUSTOMER SERVICE I’ve ever experienced. I would DEFINITELY NOT RECOMMEND these folks.

PO
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Patricia O.
Glen Burnie, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
0
Category: Service
Won't post review
Finding out that they will not post your review if it is not favorable.

PO
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Patricia O.
Glen Burnie, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
0
Category: Service
Second review about paint warranty
I would have given 0 stars if that was an option. I have been dealing with Bob Bell for over 7 months about the white paint peeling on my Santa Fe Sport. They told me 7 months ago that my car was out of paint warranty and they would not do anything about it. I received a letter from Hyundai stated that there is a defect and the warranty for paint would be extended to 6 years instead of 3. I took my car in to have pictures taken and an estimate was done for over 4000.00 to repaint my car. I called service to get it set up and they told me that they were not doing paint warranty jobs and I would have to go to another dealership to have the work done. My hood is totally gray with paint still coming off. It is a total embarrassment to have a car looking this way. I have been a faithful customer to Bob Bell since 2015 but as this point I will never go there again. My bother has been dealing with a salesperson at Bob Bell to buy a new Ford Ranger and I have convinced him to go elsewhere to purchase his truck. I will continue to spread the word about the bad service I have been getting from Bob Bell. I am also posting a sign on my SUV stating that Bob Bell will not take care of the paint warranty. I wish I could post a picture here of how bad my car looks. Very dissatified customer Patricia Ostrosky

PO
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Patricia O.
Glen Burnie, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
0
Category: Service
Paint warranty
I am only giving one star because there is no other option. I have been dealing with Bob Bell about the paint peeling on my 2017 Hyundai Santa Fe Sport for the last 8 months. They refused to fix the problem and said that my SUV was out of warranty. Hyundai has now extended the warranty for paint defects for 6 years and Bob Bell is still refusing to do the job. They are telling me to find another dealership to have the work done. I took it to their body shop and had pictures taken and Eastern Ave did a quote. When I called the service department they told me that they would not do the work. My brother was getting ready to buy a Ford Ranger for 50,000.00 and I have talked him out of buying from Bob Bell. I will never deal with Bob Bell Hyundai again. I was a faithful customer at on time. Bob Bell is only 3 miles from my house but now I have to take my car 23 miles away to have this work done. I will be reporting you to Hyundai Corporation again. Very dissatified with this dealership!!!

CK
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Chris K.
Glen Burnie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2023
10
Category: Service
New 2023 Elantra
I had a great meeting with Mr. Todd Schulze who did a great job getting me into a new Hyundai, thank you so much!

DM
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Doesn’t M.
Brooklyn, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2022
0
Category: Service
They don’t take appointments here
They don’t answer phones, return calls, or respond to emails at this location. Good luck getting any service done I’d like to speak the owner and bring some awareness to this sorry establishment. I’ll forward Hyundai

PO
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Patricia O.
Glen Burnie, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2022
0
Category: Service
White paint peeling off hood and roof
I have a Hyundai Santa Fe Sport that I bought from Bob Bell Hyundai. The white paint is peeling (in big chunks) off the hood and the roof. I spoke with Hyundai corporate and they told me that dealers are doing goodwill for the customers with paint issues. Took it there for them to take pictures and let me know if they were going to paint the two areas, of course they told me that it was out of paint warranty and because I put a touch paint on some of the peeling spots to stop the peeling they would not do anything for me. Rachel Disney in the service shop told me that I would have to pay for the paint job and they would possibly have to take the windshield and the panoramic roof out and if they shattered or cracked either I would be responsible for replacing them. My SUV is a 2017 with on 16000 miles and is in excellent condition on the inside, but with the paint peeling like it is it reduces my trade in value by thousands of dollars. Funny when you are ready to buy a car they are all friendly and nice, but when you have a problem with their product nobody wants to talk to you. I will never buy another car from Bob Bell or Hyundai or Kia. I had two Kia Optima's before the Santa Fe Sport. Hard to believe that they are willing to lose customers over paint jobs that they obviously know is a factory defect.

JW
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Judy W.
Pasadena, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2022
5
Category: Service
Service manager
Poor service

JW
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Judy W.
Pasadena, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2022
5
Category: Service
Service Department
I purchase my Elantra in May of 2021, the Sales and Finance dept. were great to work with. I had a sensor go in my vehicle shorty after purchase. I called the service dept. to make an appt, told them what was wrong , and I was scheduled. When I got there I had to go over everything again because no one knew why I was there, then I had to wait while he checked my car, and came back in with oh yeah you're right? We will order the part and call when it comes in . Long story short I expected a rental for warranty work, when I purchased the car I was told a would be given a loaner car for warranty work. Service manager told me no, he was short and rude. I did end up receiving a loaner car, and the work was completed. When I went to pick up my car, the service manager told me my car was ready , and gave the paperwork to the cashier, so I asked him what exactly was wrong with my car and what worked was performed he did not stop to talk to me he kept walking away from me saying whatever he said because I couldn't hear him. He was very dismissive and rude. So I was at the cashier and I'm reading the service print out, and the cashier said just sign here you'll be given a copy you can look at. No I want to read what I'm going to sign. The 2 printouts were completely different , one was detailed and the copy I was given wasn't. So I really have no clue as to what was wrong and what services were done. Fast forward to today 08/30/22, I got a recall notice for my vehicle I called on July 22nd, and made an appt for scheduled oil change and for the recall, It was the first available appointment . I have confirmed yes to every text and email I have received , now this morning I received an email saying we understand things happen we thank you for taking the time to cancel your appt., I did not cancel the appt, so I called service who told me yeah I called you yesterday and left a message , we don't have the parts they're on backorder , I said I never received a call from you nor a message. Just an email this morning from Rbolewski saying I cancelled my appointment and telling me to reschedule . Which I did not do, it takes a while to be able to even get regular scheduled maintenance , this appointment was made over a month ago. Then I said are you guys going to call me when you have the part, he said yeah we will order it today and it will be in , in a couple weeks. I am thankful that he has the knowledge that backordered part will be available in two weeks. Or was the part never ordered? Once again his unfriendliness is not necessary, nor was the dishonesty of him telling me that he called and left a message when he clearly did not. I do not look forward to the stress of working with this service manager for the years to come.
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