Muy bien servicio especial mente Tina Holt quien fue nuestra vendedora
Bueno servico al cliente gracias por todo
KN
Kathy N.
King, NC
12/08/2022
10
Category: Sales
New Infinity
I had the opportunity to work with Sammy and Ahmad to purchase my new/used infinity. They were great to work with and really worked for me to get me the car payment I wanted. They spent a lot of time with us and followed up several times to check on our needs or if we had any questions regarding the car. I would highly recommend Bob King Hyundai. Ask for Sammy!
PT
Patricia and Randy T.
Walnut Cove, NC
12/06/2022
10
Category: Sales
Courteous, excellent customer service.
David was not only thorough and courteous, but also kind and patient. Will totally recommend him and this dealership to others.
DC
Day'ton C.
Charlotte, NC
12/05/2022
10
Category: Sales
Brandon is the man!
In November I ended up having to shop for a new car after my car was totaled. I was very specific about the kind of car I was looking for down to the color and trim. From the moment I reached out everyone at Bob King has been great, especially Brandon! I gave him a little bit of a hard time because I was searching for the car that I wanted in a 400mi radius and it took me about a week to make a physical visit to the dealership however, not once did I ever feel pressured in any way.
The test drive went great as well, I got to enjoy the car's features and capabilities while Brandon and I carried on an everyday conversation.
The financing process was super easy and Bob encouraged me to take my time to read through all of the material I had to sign if I had any questions or was unsure about anything.
The main thing that won me over with this dealership was their transparency on pricing. Being my search radius was so wide I asked many dealers for pricing out the door to help me compare deals. Many dealerships ignored my request or gave me extreme pushback however, Bob King was clear-cut with their pricing from day 1 with me.
They will be my first choice in 2023 when I am looking to purchase another car!
DC
Devin C.
Yadkinville, NC
08/02/2022
0
Category: Sales
Service Departme t
The sales staff here is excellent. Dominique is the man to speak with about getting in a car. But, the service department is horrendous. Hyundai associates speak highly of their warranty, but the service department fails to execute it. I bought my 2022 Kona N-Line brand new, and it starred misfiring. I first brought it in for an oil change, which exceeded 3 hours. The misfiring continued so I brought it back in for a "proper diagnosis." They said a fuel sample would be taken and another company would further assist on what to do next. Two weeks later, I haven't heard a thing on what's going on with my brand new car.
BC
Beverly C.
Winston Salem, NC
07/14/2022
10
Category: Sales
New Santa Fe
I recently purchased a Santa Fe. The service, knowledge and friendliness I received was outstanding. Dominique and Mervyn represent Bob King to the highest standards. Not to mention my beautiful new vehicle.
LG
Lisa G.
Stokesdale, NC
07/08/2022
1
Category: Sales
Service Department
I purchased a warranty when I bought my car.. The first time I made an appointment, it was 6 hours to get it serviced. The service department was disorganized, car sat idle for very long periods and they took walk-ins during my service, putting my car on-hold. Overbooking, taking walk-ins totally negates the reason for having an appointment. The staff is courteous and apologetic, but time is valuable to everyone. My husband and I are both self-employed and time is money. He has taken my car twice as I refuse to come back due to the amount of time it takes to get a simple service. He was there for 4 1/2 hours yesterday yet again. Ridiculous to take so much time for something that should take about an hour.
DE
Dee E.
Winston Salem, NC
06/24/2022
0
Category: Sales
Beware
Be careful of the up charge on buying from this dealership. Even a brand new car is padded over the sticker price for inflation? Gads! It is not the salespersons fault, just policy. In these tough times,
Thanks for NOTHING BOB KING HYUNDIA!
VS
Vonda S.
Winston Salem, NC
05/22/2022
8
Category: Sales
Everyone was super nice and helpful
Blythe Holmes was our sales person. She kept us informed on the progress of our order. She and the other staff were great.
BB
Blake B.
Jefferson, NC
03/22/2022
0
Category: Sales
Service department is horrible
The service department at Bob King Hyundai is atrocious. I went a total of 3 times and each time the service got worse and worse. Nothing they told me up front was accurate and every bit of information was either false or misleading. The service management team was super rude and demeaning as well. Steer clear at all costs.
STEVE T. from Bob King Hyundai responded on 04/26/2022 01:31 PM
Hi Blake,
I apologize that we did not exceed your expectations. I would like to speak to you about your visit and make things right.
Kelly Alston Service Director Bob King Automotive 336-724-2861
LS
Lauren S.
Advance, NC
2022 Hyundai Sonata Hev
03/07/2022
Verified Customer
10
Category: Sales
Awesome experience!
I can’t say enough good things about everyone at this dealership. I HATE pushy salespeople and that is the furthest thing from the atmosphere at bob king Hyundai. Mervin was our salesman and he was absolutely wonderful!
If you're looking for a super friendly and helpful salesman, you should seek out Brandon. Brandon is very personable and relatable, and he will go above and beyond to help you in any way he can.
My salesman, Brandon Green, was super helpful and put me at ease during my visit to Bob King Hyundai. He went above and beyond to answer any and all questions and made my visit a memorable one.
Every staff member I encountered made me feel appreciated and important, I will definitely come back for my next Hyundai!
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