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Bob Mayberry Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,514 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
125
Total ReScores
4.7
ReScore Average
88
Net Promoter Score ®

Business Details

About

Bob Mayberry Hyundai in Monroe, NC. We will provide quality Hyundai repair and maintenance. Bob Mayberry Hyundai in Monroe, NC. We will provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(704) 283-8571

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3220 West Highway 74 Monroe, NC 28110
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,514 Reviews)

SH
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Shawna H.
Monroe, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
10
Category: Service
New car
Ed Chris and Jon went out of there way to help get me in a new car!!! Thank you so much! I am so happy with my new car!!!

LP
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Laurie P.
Waxhaw, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2023
1
Category: Service
Assistance
My mother and I came to your dealership to look at new Palisades (SUV). We walked from one end of the lot to the other looking at them. No one came to us to see if we were being helped or wanted help. Saw sale person rocking in the rocking chair, and walking into the dealership. We thought we would just take our business elsewhere. We did. Went to another dealership KIA. Was welcomed right away and bought a new 2023 Telluride. It was between KIA and Hyundai. Kia won. Customer Service makes all the difference..

AV
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Alexandr V.
Monroe, NC
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Change oil
The service is fast and high quality. The service staff is very polite. I like it.
VINCENT D. from Bob Mayberry Hyundai responded on 04/11/2022 04:58 AM

Thank you for your feedback and for allowing us to service your vehicle.


LL
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Lou L.
Indian Trail, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Sonata Visit
Tanner at Bob Mayberry coordinated service on our older Sonata. In addition to doing a number of recalls, we did a standard oil change and wheel alignment. We also received recommendations for additional service which we'll be pursuing over the next few months. Tanner provides excellent excellent customer service!
VINCENT D. from Bob Mayberry Hyundai responded on 04/05/2022 07:37 AM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


YS
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Yolanda S.
Monroe, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Scheduled Maintenance Visit
Tanner provided excellent customer service. The service was completed in a timely manner.
VINCENT D. from Bob Mayberry Hyundai responded on 04/04/2022 04:43 AM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


TJ
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Theodore J.
Wallace, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Customer Service
On time and on target with their service.
VINCENT D. from Bob Mayberry Hyundai responded on 04/01/2022 04:48 AM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


PL
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Paul L.
Waxhaw, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
Great experience with service. Could use some work in waiting area.
VINCENT D. from Bob Mayberry Hyundai responded on 03/31/2022 03:04 PM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


Verified Customer
Marshville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Great service
Good service not a long wait
VINCENT D. from Bob Mayberry Hyundai responded on 03/31/2022 04:28 AM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


JZ
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James Z.
Matthews, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Excellent friendly service
VINCENT D. from Bob Mayberry Hyundai responded on 03/29/2022 02:07 PM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


KH
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Kathleen H.
Matthews, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very pleased with Tanner in Service Department
We were very pleased with the service we received when we dropped off our Kona. It had been making a noise after it was started and the problem was found and resolved in a reasonable time. We were given a loaner car to use, which was clean & comfortable. Tanner was exceptional with giving us updates on the progress of the repair and was always on top of things! Thanks Tanner and mechanics!
VINCENT D. from Bob Mayberry Hyundai responded on 03/29/2022 04:48 AM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


DA
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David A.
Monroe, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Better service than expected
My wife had a noise coming from her car. She took it in and dropped it off. Vince from the service department called me as soon as they figured it out, a worn bushing, and suggested reasonable other services to go along with the repair. I appreciated that he didn’t try to over sell services and told me what he felt should be done while pointing out other things that could be fixed but weren’t really necessary.
VINCENT D. from Bob Mayberry Hyundai responded on 03/28/2022 12:44 PM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


JB
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James B.
Chesterfield, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
We always receive great service at Bob Mayberry!
VINCENT D. from Bob Mayberry Hyundai responded on 03/28/2022 12:45 PM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


Verified Customer
Monroe, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Service
Very pleased with the customer service experience from Tanner.
Joey S. from Bob Mayberry Hyundai responded on 03/24/2022 11:50 AM

thank you for the survey we will send you a rescore 


Verified Customer
Indian Trail, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Center
Friendly and exceptional service.
VINCENT D. from Bob Mayberry Hyundai responded on 03/28/2022 12:51 PM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


DS
gravatar
Deborah S.
Midland, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Came in for a recall
Excellent customer service during my service visit. The service lounge was clean. My service advisor, Justin, was wonderful and informative about what they did to my vehicle.
VINCENT D. from Bob Mayberry Hyundai responded on 03/21/2022 04:23 AM

Thank you for taking the time to tell us about your experience at BOB MAYBERRY
HYUNDAI. We appreciate your feedback since it helps us improve our
service and your experience.
We really appreciate the excellent score you have given our team. We value your opinion and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.

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