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Bonney Lake Collision 1

Average Score
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(13 Reviews)
-67
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Score Details

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Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
-67
Net Promoter Score ®

Business Details

About

Family owned and operated since 2003, Bonney Lake Collision continues to set the standard for quality collision repair. With a family oriented, highly trained staff and employees, Bonney Lake Collision is the place to go if your in need of auto body repair. With our lifetime warranty on all repairs, your covered for life as long as you Family owned and operated since 2003, Bonney Lake Collision continues to set the standard for quality collision repair. With a family oriented, highly trained staff and employees, Bonney Lake Collision is the place to go if your in need of auto body repair. With our lifetime warranty on all repairs, your covered for life as long as you own your vehicle. Stop in today for a free estimate! Auto Body, Like it Never Happened. ...more

Categories
Auto Body, Body Shop, Collision Repair
Contact
(253) 863-5022
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
19402 State Route Highway 410 East Bonney Lake , WA 98391
Bonney Lake Collision 1's Reviews
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(13 Reviews)

SK
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Steve K.
Bonney Lake, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2024
0
Made an appointment in October 2023 for January 2024 repair then they changed their minds and refused to do the work
Been a customer 4 or 5 times here, but that didn't matter.

Made an appointment with Bonney Lake Collision 1 in October and they were booked out to January.

I call in December to confirm the appointment, no response or call back. Call again January 3 to confirm the appointment, they finally get back to me the next day and say "Sorry we're not going to do the job, changed our minds we don't like your insurance company. You need to start over.

I called them on Dec 21st. Left a voice mail - no return
Called again the next day. No Answer
Called January 3rd - they answer and say they'll get right back to me.
Finally get back to me January 4th and tell me to pound sand, don't like your insurance company.

This is a big repair, shops are out about 60 days around here so because of their sub-par business practices it's going to be another 60-90 days without a drivable car - about 6 months in total when it's all done

I talked to the owner Gary Stamps and he just laughed it off. Zero concern for their major slip up and inconvenience.

DW
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Dennis W.
South Prairie, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2023
0
Loyalty? Think twice!
Bonney Lake Collision 1 has done nine various repairs for me over the years, most to my satisfaction.
This will be my last visit to this shop. Their estimator did a very poor and imaccurate assessment of my vehicle’s pre-accident condition which will cost me three or $4000 out of my pocket. This vehicle had no prior damage, but he told me he has to base my vehicle’s current condition on what it looks like when he sees them. The car was totaled, and when I challenged him on that, he said it smelled like smoke, because I smoke. So he considers my vehicle only in fair condition. Perhaps next time I should have my car detailed and he smoked before my next accident.
So much for my loyalty to them.

DW
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Dennis W.
South Prairie, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2023
0
Loyalty? Think twice!
Bonney Lake Collision 1 has done nine various repairs for me over the years, most to my satisfaction.
This will be my last visit to this shop. Their estimator did a very poor and imaccurate assessment of my vehicle’s pre-accident condition which will cost me three or $4000 out of my pocket. This vehicle had no prior damage, but he told me he has to base my vehicle’s current condition on what it looks like when he sees them. The car was totaled, and when I challenged him on that, he said it smelled like smoke, because I smoke. So he considers my vehicle only in fair condition. Perhaps next time I should have my car detailed and he smoked before my next accident.
So much for my loyalty to them.

JW
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Jason W.
Puyallup, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2023
0
*WARNING* DO NOT TAKE YOUR VEHICLE HERE.
I give Bonney Lake Collision ZERO stars. The previous review stating that they are “scam artists” is 100% correct. My 2020 Toyota Tacoma was rear-ended in December 2022. That same day I took it to BLC for an estimate. The estimator, Shane quickly took pics & then told me that I could remove the rear bumper myself & fix the canopy myself (which I thought was weird).

The first available appointment was April 2023 (4 months later). I understood that there was a backlog ahead of me, perhaps a labor shortage, supply chain issues, etc…

Someone from BLC called on March 27th to confirm the April 3rd appointment, I thought “fantastic, my truck will finally get fixed!”

Shane then called back a few hours later stating that it’s going to be another 6 weeks because a part is on back order from Toyota. I asked him, “How can that be?” “We scheduled this appointment 4 months ago?”

“We only order parts a week out from the appointment” Shane said.

“If I would have known the parts were that far out, I would have ordered them sooner” Shane said.

Shane completely deflected responsibility and instead blamed Toyota.

After a few emails back & forth, Gary the owner called me wondering why I was upset, Gary also deflected responsibility & also blamed Toyota. Gary then tells me “I don’t want to fix your truck because you won’t be happy with our service”

Couldn’t agree with you more Gary!

ZERO STARS

JW
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Jason W.
Puyallup, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2023
0
*WARNING* DO NOT TAKE YOUR VEHICLE HERE.
I give Bonney Lake Collision ZERO stars. The previous review stating that they are “scam artists” is 100% correct. My 2020 Toyota Tacoma was rear-ended in December 2022. That same day I took it to BLC for an estimate. The estimator, Shane quickly took pics & then told me that I could remove the rear bumper myself & fix the canopy myself (which I thought was weird).

The first available appointment was April 2023 (4 months later). I understood that there was a backlog ahead of me, perhaps a labor shortage, supply chain issues, etc…

Someone from BLC called on March 27th to confirm the April 3rd appointment, I thought “fantastic, my truck will finally get fixed!”

Shane then called back a few hours later stating that it’s going to be another 6 weeks because a part is on back order from Toyota. I asked him, “How can that be?” “We scheduled this appointment 4 months ago?”

“We only order parts a week out from the appointment” Shane said.

“If I would have known the parts were that far out, I would have ordered them sooner” Shane said.

Shane completely deflected responsibility and instead blamed Toyota.

After a few emails back & forth, Gary the owner called me wondering why I was upset, Gary also deflected responsibility & also blamed Toyota. Gary then tells me “I don’t want to fix your truck because you won’t be happy with our service”

Couldn’t agree with you more Gary!

ZERO STARS

JI
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John I.
Buckley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
10
Better than “Like It Never Happened”
Our 2019 Nissan Leaf had a parking lot scrape on the rear quarter panel and end cap. As usual for this shop, the repair was excellent. What prompted the review title was the overall condition of the car when we picked it up. While we expected a shiny exterior, it was the interior, which was not part of the repair, was fully detailed. The dashboard dust was gone, the dried coffee spill was gone, and the white stains on the door panels (sunscreen stain) were gone. It was cleaner than the day we got it from the dealer.

BS
Brandon S.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customerVerified Customer
Category: Collision
Brandon said Chris was professional, he kept him updated and informed during the repair process. They made sure the parts were quality and repaired perfectly.
Recommended

TS
Theresa S.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Collision
Theresa said the business did fabulous repair work.
Recommended

JS
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Jennifer S.
Buckley, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2021
Unhappy
This place had appointments 2 weeks out to get vehicle into shop. I could live with that but now its been in shop 4 days it still has not made a bay for them to do a tear down is affecting my health and estimator cant seem to give me any straight answers if I could take it to someone else at this point I would we will see how next few weeks go.
Not Recommended

RS
Richard S.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customerVerified Customer
Category: Collision
Spoke with Sandy. She said the staff were very friendly
Recommended

LP
Louis P.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
verified customerVerified Customer
Category: Collision
Spoke with Linda. She said her experience was good. It just took a long time to get the work done due to the parts. She added they looked online to find this business.
Recommended

CP
Cheryl P.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Collision
Cheryl said this business is always faithful to her.
Recommended

CM
Cynthia M.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Collision
Cynthia said the repairs were done in a timely manner and they also did a good job.
Recommended

JD
Jannessa D.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customerVerified Customer
Category: Collision
Jannessa said that there were no issues, they were helpful and did a good job repairing her vehicle.
Recommended

CL
Candice L.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Collision
Candice said they were quick, kept her informed throughout the process and she had an issue with insurance and they kept communicating with her, even after she picked up. It looked even better than before, it was a great experience and they were all-around great.
Recommended

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