Service Department's Reviews

4.8

(1,247 Reviews)

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Recent Reviews

Rose Marie M.

Anthony, NM

01/13/2023

Category: Service

Great Experience

Very satisfied with service, quick and easy experience. Braden Tidwell put himself in my shoes to deliver best possible vehicle. Thumbs up and definitely recommend if your in the area looking for a car.

Irene R.

Sunland Park, NM

09/28/2022

Category: Service

Satisfied customer on new vehicle purchase!

Excellent service. We would recommend to anyone to buy their car there. Very professionally staff.very honest sales staff. Bruce Weinreich, Martin Espinoza, Braden Tidwell, and Benny Juarez. Thank you soo much. If it wasn't for you all, we were not able to upgrade what we preferred. But we ended up what we wanted, thanks. Very satisfied customers ? ?.

Sanora R.

Las Cruces, NM

09/27/2022

Category: Service

Bought a new car !!!!!

I purchased my 2023 Hyundai Elantra Sel 3 weeks ago and I love my car so much !!! I am a returning customer and Braden and Martin took care of me both times .This was a very smooth process from start to finish .You guys answered all questions I had. I really appreciate your time and effort you put into helping me find the perfect car for me and my son !!! Thank you both once again !!!

PAUL M.

Las Cruces, NM

09/01/2022

Category: Service

Service in regard to clutch problems and esterior and interior door handle.

Borman Auto Service for my Hyndia Accent has been excellent, efficient, and completed within the time quoted. The convenience of being transported home and picked up after the service requested is completed is greatly appreciated.
I would recommend Borman to any Hyndia owner.
The auto service and repair have been without flaw and affordable.

Edward S.

Las Cruces, NM

06/21/2022

Category: Service

Borman wrecked my new car and tried to cover it up

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Edward Sergeant
Edward Sergeant
Local Guide·87 reviews·45 photos
14 minutes agoNEW
We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was:
-bumper that was removed
- bumper was painted not the same color to match
- grill isn't attached inside the bumper
- fenders are misaligned and have gaps
- hood is not aligned with gaps on one side and tight on the other
- texture of the bumper looks to be poorly repaired with fiberglass (bondo filler)
-undercarriage cover loose and hanging
- built in cameras not operable or working
- sensors not working for crash avoidance
- center console inside taken apart
-food all over the floor inside
- steering feels off
- brakes don't feel the same
- sanded and not even clear coated in places where bumper meets fenders
- passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used
- headlights not even when on
- and more...

This vehicle has 13,000 miles and isn't a year old. It went in like a new vehicle and the service manager stated that "it looks fine to him" and that "I drive trucks so I don't notice cosmetic things" and proceeded to continue making me feel bad for noticing major damage to my vehicle. He offered to replace the bumper saying "we don't normally do this but" (as if he's doing me a favor) and I felt mortified that they wouldn't even acknowledge the damage or even talk about it but instead became defensive as if I was wrong for stating that my car had been wrecked and I was never told and that they tried to cover up something horrible. Even worse is that they sent me home with a car that has so many safety features not working that I don't even know if the airbags will deploy. My automatic brakes engaged on roadrunner heading home with no one in front of me. I asked for video of the incident and I was told it happened "out of view of the cameras."

Edward S.

Las Cruces, NM

06/18/2022

Category: Service

Borman wrecked my car and tried to cover the evidence

We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was:
-bumper that was removed
- bumper was painted not the same color to match
- grill isn't attached inside the bumper
- fenders are misaligned and have gaps
- hood is not aligned with gaps on one side and tight on the other
- texture of the bumper looks to be poorly repaired with fiberglass (bondo filler)
-undercarriage cover loose and hanging
- built in cameras not operable or working
- sensors not working for crash avoidance
- center console inside taken apart
-food all over the floor inside
- steering feels off
- brakes don't feel the same
- passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used
- headlights not even when on
- and more...

This vehicle has 13,000 miles and isn't a year old. It went in like a new vehicle and the service manager stated that "it looks fine to him" and that "I drive trucks so I don't notice cosmetic things." He offered to replace the bumper and I felt mortified that they wouldn't even acknowledge the damage or even talk about it but instead became defensive as if I was wrong for stating that my car had been wrecked and I was never told and that they tried to cover up something horrible. Even worse is that they sent me home with a car that has so many safety features not working that I don't even know if the airbags will deploy. I asked for video of the incident and I was told it happened "out of view of the cameras." I contacted my insurance and they're trying to work with the dealerships insurance but it's been horrible. My new Lincoln has lost all of its value and I still have up continue paying it off because they will not take responsibility. I'm assuming that they will not even pay for any depreciating factors given the fact that they're so non communicative with insurance and even Lincoln motors when they tried to contact. Please be careful and do a full walk around on your vehicles when dropping off and picking up from service. I always do and it's saved me a bit of pain even though I have to go through this ordeal. What would've happened if I left the dealership and didn't notice until I got on the road. They'd have every right to deny anything as their fault. I'm very disappointed in Borman and knowing we bought 2 vehicles the same night and brought 2 more people to them within 2 weeks to buy more based on the buying experience I am really torn up over how customer loyalty works there. It seems like the sale is a song and dance of impressing the buyer not afterwards good luck getting any honesty or help. This is going to be a horrible, lengthy and expensive process for me. EXPENSIVE.

Susan A.

Las Cruces, NM

2020 Hyundai Elantra

04/05/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

So grateful for taking care of my car needs

Paul G., Service Manager from Borman Autoplex responded on 04/05/2022 07:10 AM

Thank you so much for giving us the opportunity to care for your Elantra. We appreciate your business and your positive comments. Have a Happy and Safe Easter Holiday!

Paul Garay
Service Manager
Borman Autoplex
575-528-1744
paul.garay@bormanmotors.com

Steven G.

Las Cruces, NM

2012 Hyundai Sonata

04/01/2022

Service Type: Repair

Verified Customer

Category: Service

Hyundai engine replacement:

Joel handled the situation with respect and courtesy. Was kinda annoyed that I still had to pay out of pocket after reading the warranty extension. $350 is still better than having to buy a new engine.

Paul G., Service Manager from Borman Autoplex responded on 04/07/2022 01:56 PM

Thank you so much for giving us the privilege of caring for your Sonata. We appreciate your business and your feedback. Have a Happy and Safe Easter!

Paul Garay
Service Manager
Borman Autoplex
575-528-1744
paul.garay@bormanmotors.com

Verified Customer

Mescalero, NM

2021 Hyundai Elantra

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Vehicle Service

This is the fourth time I brought my Hyundai Elantra for service and it has always been satisfactory

Paul G., Service Manager from Borman Autoplex responded on 03/31/2022 09:13 AM

Thank you so much for giving us the privilege of caring for your Elantra. We appreciate your business and your feedback. Stay Safe!

Paul Garay
Service Manager
Borman Autoplex
575-528-1744
paul.garay@bormanmotors.com

Britten B.

Holloman Air Force Base, NM

2021 Hyundai Santa Fe

03/25/2022

Service Type: Repair

Verified Customer

Category: Service

Staff was awesome.

Staff was extremely nice

Paul G., Service Manager from Borman Autoplex responded on 03/29/2022 10:18 AM

Thank you so much for giving us the privilege of caring for your Santa Fe. We appreciate your business and your patience. Stay Safe!

Paul Garay
Service Manager
Borman Autoplex
575-528-1744
paul.garay@bormanmotors.com

Cecilia B.

Las Cruces, NM

2017 Hyundai Veloster

03/19/2022

Service Type: Maintenance

Verified Customer

Category: Service

Good service

Fast and reliable service. Reasonable price as well.

Paul G., Service Manager from Borman Autoplex responded on 03/21/2022 06:01 AM

Thank you so much for giving us the privilege of caring for your Veloster. We appreciate your business and your kind comments. Stay Safe!

Paul Garay
Service Manager
Borman Autoplex
575-528-1744
paul.garay@bormanmotors.com

Melynda M.

Las Cruces, NM

2018 Hyundai Santa Fe Sport

03/13/2022

Service Type: Repair

Verified Customer

Category: Service

Hyundai service

Quick, efficient, excellent manners, and respectful service! Clean waiting area, complimentary coffee and water. Have been a customer for five years now and have always had a great experience!

Paul G., Service Manager from Borman Autoplex responded on 03/16/2022 09:15 AM

Thank you so much for giving us the privilege of caring for your Santa Fe. We appreciate your business and your positive review. Stay Safe!

Paul Garay
Service Manager
Borman Autoplex
575-528-1744
paul.garay@bormanmotors.com

Adam J.

Organ, NM

2021 Hyundai Kona

03/13/2022

Service Type: Repair

Verified Customer

Category: Service

Year review

Great car and service