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Emerald Car Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,346 Reviews)
17
Write a Review
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Score Details

5 stars
85%
4 stars
9%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
17
Net Promoter Score ®

Business Details

About

Full service auto, light truck and motorhome repair facility. We also do custom frame off restoration for classic cars, Jeeps and trucks. Full service auto, light truck and motorhome repair facility. We also do custom frame off restoration for classic cars, Jeeps and trucks.

Categories
Car Maintenance, Auto Maintenance, Auto Repair
Contact
(360) 458-1421
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:30 PM
Tue
8:00 AM - 6:30 PM
Wed
8:00 AM - 6:30 PM
Thu
8:00 AM - 6:30 PM
Fri
8:00 AM - 6:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
16510 106th Ave Se Yelm, WA 98597
Get Directions
Emerald Car Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,346 Reviews)
Write a Review
Recent Reviews
TW
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Tammy W.
Yelm, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2025
0
Not trustworthy and will lie to you
About the worst experience anyone could ever have. Emerald Car Care lies and will take you for everything you have got. I was lied to and fleeced. Nothing was fixed properly on the end.
JH
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Jenna H.
Yelm, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2024
0
The positive reviews are all lies or fabricated by Emerald Car Care
The worst experience anywhere! These are absolutely the best scammers you can run into. Money grabbers. Beware of this place.
CW
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Christina W.
Yelm, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2024
0
If I could give zero stars I would. Emerald Car Care is the worst place to get help on your vehicle. We were severely disappointed and scammed for money.
No one should ever do business with Emerald Car Care in Yelm. Horrible experience and scammed for money. This place is purely greedy and dishonest.
EB
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Erica B.
Yelm, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2024
0
Horrible place that is full of liars
This was the worst experience I have ever had trying to get help. This business is full of scamming liars. They ripped me off by over charging and took advantage of me to the fullest. Do not take your vehicle here !
GK
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Gail K.
Yelm, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2023
10
Work done on my F150
I specifically go to Emerald Car Care regularly for oil change and had some extended work that had to be done regarding getting a new oil pan/or Gasket that was definitely needed. This was not a quick fix and I am so impressed how it was approached and done. I always speak with John Overman and he is the best. Also, Bobbie is great to communicate with. I see on my invoice that Brandon Weston was the technician for this. I am very thankful for all of the ones who are there and how they always keep me informed in the best customer care way. This time was not just an oil change so the time and work was extended to do it right and the best way.
DA
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Dave A.
Rainier, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2023
10
The best
Nice work will go there again
JB
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James B.
Yelm, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2023
9
Great Service - Kept Me Informed Entire Time
Took in my 2001 Ford Excursion for much needed maintenance and diagnostics. The team kept me informed every step of the way. Very easy to talk with the staff as they explained and clarified for me what was happening. No pressure to do things not needed. Prices are very reasonable and if you are military they offer a discount for your service! This is my second time there, and the experience was great.
PT
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PAUL T.
Yelm, WA
Volkswagen New Beetle Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2021
verified customerVerified Customer
10
Mike Martinez took care of me and I appreciate it!
I want to thank Dave Knoerr the Technician for fixing the IGNITION SWITCH ! Had a little glitch but I took it back and He fixed the problem! It works great Thank you Paul R Trievel
BB
Bob B.
Roy, WA
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
Category: Service
Bob said hes taken many vehicles to them over the years and they always provide the very best service possible.
Recommended
JS
Jenny S.
Yelm, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
Category: Service
Jenny said she felt the staff at this business were honest, and they did not pressure her.
Recommended
PJ
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PATRICK J.
Yelm, WA
Subaru Legacy Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Amazed at the speed to completion!
So in today's current atmosphere of supply integrity, Mike and his People made repair of my Subaru Legacy quick and reasonably priced. Parts obtained and repairs done in 4 days. Best of all. Several hundred dollars under the estimate. I will always rely on Emerald Car Care for all my veh I cle maintenance and repair needs!!!
GG
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GEORGE G.
Olympia, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
New power steering
I got a new power steering unit put in. When it developed this week after it was put in your old car care fixed it with no additional charge. They're also able to get me in quickly at a good rate.
BA
Beatriz A.
Roy, WA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customerVerified Customer
Category: Service
Beatriz said that they were friendly and went above and beyond.
Recommended
KL
Kasara L.
Washington
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customerVerified Customer
Category: Service
Kasara said they thoroughly check her vehicle after each visit and they always provide great service she recommends this business for service.
Recommended
JB
Joel B.
Washington
Chevrolet Equinox
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2021
verified customerVerified Customer
Category: Service
Joel said he did a have a little bit of a challenge reaching the staff at this business, but when he did they answered all his questions.
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