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Bud Clary Auburn Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(641 Reviews)
53
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
48
Total ReScores
4.4
ReScore Average
53
Net Promoter Score ®

Business Details

About

Bud Clary Auburn Hyundai provides the highest quality repair and maintenance for your vehicle. Bud Clary Auburn Hyundai provides the highest quality repair and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(253) 833-2465
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2807 Auburn Way N Auburn, WA 98002
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(641 Reviews)

SS
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Serhio S.
Federal Way, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2024
0
Poor service
One of the worst services. I had an appointment for the specified time, but instead I had to wait in a long line at the service center. New car. It was only necessary to change the oil and filter. I waited 2 hours and no one called me (Erica was working that day) - I had to check the condition of the car myself and she said it was ready. After returning the car, I checked their work at the site of this company: the oil filter was filled with oil (leaking), the upper part of the engine was covered in oil. Erica was shown (photo) the poor quality of service from the company, and in response to my questions about why this was so (I paid for the service, which included cleaning after completion of the work), she shut my mouth with her long tirade. She said that their serviceman does not remove oil-filled gloves and that it is logical that the filter is in oil. As a result, their mechanic crawled under the car and simply wiped the area where the filter was installed with a rag. Bad service, disgusting attitude towards people. I do not recommend this company as a service company!

MS
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mancub s.
Auburn, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2022
10
BEST SALES TEAM AND CUSTOMER SERVICE
If you are looking for a new car or SUV head down to BUD CLARY AUBURN HYUNDAI, They have a great selection of vehicles and the BEST customer service!! Mersadies Alvarado is the greatest Sales and Leasing Consultant ,she will work hand in hand with you and go on and above to meet your needs! Mersadies worked with me and my wife, and even though I had some credit challenges she said let us help you and we will see what we can do to get you into the vehicle you want! Mersadies worked with my wife and got her into her dream car, she made sure the car had all the options my wife wanted and worked tirelessly to get her the payments she was comfortable with, she truly covered all the bases and took the time to answer ALL of our questions and was with us through the whole process! Mersadies helped me get into the vehicle I wanted as well yes 2 cars in one day that's exceptional customer service. Jason West is the Manger he is very professional and he took the time to talk with myself and my wife and he was very dedicated to get us the best financing available! Jason Took the time to show me what I could do to improve my credit and how to remove negative items from my report, his advice is priceless and Jason is the true definition of a Manager and Excellent customer service!! Hands down Mersadies and Jason make the ultimate sales team and define TRUE HONEST Customer service! Head down to Bud Clary Hyundai and meet the sales team and let them help you get the car of your dreams, they have an excellent selection of cars and SUV's a Large comfortable showroom, and the BEST sales team waiting and willing to listen to be sure you can get the vehicle you will love!! Don't wait head down to Bud Clary Auburn Hyundai and tell them Mancub sent you!!!

RL
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Roy L.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2022
0
bad receptionist
My and I came to look at a vehicle , went to vehicle and the salesman said he needed my license and ins. from my car, so I gave him my keys , told him where my ins. is located. 10 min. later still no salesman while my wife and I wait in car. My wife goes into dealer ship is told very rudely that our ins. is no good ( they had grabbed the wrong card ) and they switch salesperson on us. The receptionist was not only rude but untruthful about changing salesperson on us. Will never go back , was okay when it was Matson Dodge but this was overtly bad !

LM
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Leonard M.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2022
0
Horrible! Worst service ever
Called in spoke to rep on phone, told them I was going to be late. She said it was ok, get there and the girl behind the counter grilled me about who I talked to, called the # on my phone (which was theirs) asks me a bunch of questions, walks into a room, comes out and says "You were given the wrong info." Excuse me?
I was 20 min late, called and your rep told me to come there anyways.
I came in my PJs! No apology, no offer to reschedule...just an ugly smirk and a bad attitude. I will NEVER BUY A HYUNDAI AGAIN! LETS NOT MENTION THE CARS ENGINE HAS A MANDATORY RECALL BECAUSE IT CATCHES ON FIRE!! I HAVE A NEWBORN, IVE BEEN WAITING 3 MONTHS FOR THIS MANDATORY RECALL APT
WHAT A JOKE...
THANKS FOR WASTING MY TIME, THE BABYSITTERS AND THE ADDITIONAL PERSON WHO CAME TO GIBE ME A RIDE HOME.
YOU SHOULD HONOR WHAT YOUR EMPLOYEES SAY TO CUSTOMERS.
AND GET SOMEONE BEHIND THE COUNTER WHO DOESNT HAVE A BAD ATTITUDE!!
DONT WRK IN CUSTOMER SERVICE IF YOUR NOT GOING TO PROVIDE "QUALITY SERVICE" YOUR THERE TO SERVE THE CUSTOMER... REMEMBER??

AND DONT BOTHER LEAVING A MESSAGE FOR MANAGEMENT, THEY DONT RETURN CALLS ANYWAY!

LM
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Leonard M.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2022
0
Horrible! Worst service ever
Called in spoke to rep on phone, told them I was going to be late. She said it was ok, get there and the girl behind the counter grilled me about who I talked to, called the # on my phone (which was theirs) asks me a bunch of questions, walks into a room, comes out and says "You were given the wrong info." Excuse me?
I was 20 min late, called and your rep told me to come there anyways.
I came in my PJs! No apology, no offer to reschedule...just an ugly smirk and a bad attitude. I will NEVER BUY A HYUNDAI AGAIN! LETS NOT MENTION THE CARS ENGINE HAS A MANDATORY RECALL BECAUSE IT CATCHES ON FIRE!! I HAVE A NEWBORN, IVE BEEN WAITING 3 MONTHS FOR THIS MANDATORY RECALL APT
WHAT A JOKE...
THANKS FOR WASTING MY TIME, THE BABYSITTERS AND THE ADDITIONAL PERSON WHO CAME TO GIBE ME A RIDE HOME.
YOU SHOULD HONOR WHAT YOUR EMPLOYEES SAY TO CUSTOMERS.
AND GET SOMEONE BEHIND THE COUNTER WHO DOESNT HAVE A BAD ATTITUDE!!
DONT WRK IN CUSTOMER SERVICE IF YOUR NOT GOING TO PROVIDE "QUALITY SERVICE" YOUR THERE TO SERVE THE CUSTOMER... REMEMBER??

AND DONT BOTHER LEAVING A MESSAGE FOR MANAGEMENT, THEY DONT RETURN CALLS ANYWAY!

LM
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LESLIE M.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2022
0
Horrible! Worst service ever
My apt I have been waiting for, for 3 months to do a mandatory engine. I called said I was going to be late. They service rep said as long as I get there in 15 min, I would be good. Made it there, waited in line...the girl at the counter (bad attitude/unhelpful) basically grills me, asks to see my phone to see if I actually called in, walks in a room, comes back out and says "Looks like someone gave you the wrong information." Never asks if I want to reschedule, no apology, nothing! Just a sour look on her unpleasant face. Remind you...I flew down in my PJs, left my newborn with a sitter and got another person to follow me! All that drama ...cause I called and was 20 min late! was 20 min late..I will NEVER BUY A HYUNDAI AGAIN! Ridiculous...
Mandatory recall huh? This dealership didn't seem to care that my engine could catch on fire, or that my newborn could potentially be in danger?? Quality service, I bet the workers there, don't own a Hyundai! Karma comes back around...I hope you get the same treatment/service done to you.
Lastly: DONT BOTHER LEAVING A MESSAGE FOR THE MANAGER, THEY WONT CALL YOU BACK!

LM
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LESLIE M.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2022
0
Horrible! Worst service ever
My apt I have been waiting for, for 3 months to do a mandatory engine. I called said I was going to be late. They service rep said as long as I get there in 15 min, I would be good. Made it there, waited in line...the girl at the counter (bad attitude/unhelpful) basically grills me, asks to see my phone to see if I actually called in, walks in a room, comes back out and says "Looks like someone gave you the wrong information." Never asks if I want to reschedule, no apology, nothing! Just a sour look on her unpleasant face. Remind you...I flew down in my PJs, left my newborn with a sitter and got another person to follow me! All that drama ...cause I called and was 20 min late! was 20 min late..I will NEVER BUY A HYUNDAI AGAIN! Ridiculous...
Mandatory recall huh? This dealership didn't seem to care that my engine could catch on fire, or that my newborn could potentially be in danger?? Quality service, I bet the workers there, don't own a Hyundai! Karma comes back around...I hope you get the same treatment.
Lastly: DONT BOTHER LEAVING A MESSAGE FOR THE MANAGER, THEY WONT CALL YOU BACK!

JA
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James A.
Tacoma, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2022
0
Why do you have a review
You did crap work I'm sorry that's you didn't do the work I paid to have done. You got a bad score because of it.isn't that why you have these? DO NOT CONTACT ME AGAIN!

Verified Customer
Auburn, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Good service crew, they bent over backwards to help me solve a problem.
I had a noise from my steering, and the service team gave me the best possible service on that to get it solved.
Cale J. from Bud Clary Auburn Hyundai responded on 04/08/2022 11:56 AM

Thank you! 


Verified Customer
Kent, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Just a dealership
Up-sale efforts made. Standard treatment, no different from any other dealer.
Cale J. from Bud Clary Auburn Hyundai responded on 03/31/2022 06:04 PM

Thanks for your feedback. 


JH
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Jay H.
Edgewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good Service Experience
So my car that had less than 5K miles on it, had a transmission failure. Fabian of Bud Clary made the repair a tolerable experience. My car was in the shop for a month waiting for parts. Why Hyundai cant provide a status on part shipment is beyond me. Probably due to all of the shipping problems. This made getting a loaner car tough but Fabian found one for me and provided me daily status. I was pleased with his overall level of support.
Cale J. from Bud Clary Auburn Hyundai responded on 03/22/2022 01:49 PM

Thank you!


WH
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william H.
Gig Harbor, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
10
Easy as 123
Great dealership, and my sales person made the long process ok. Thank you Mersadies
Rating of 10 out of 10
Cale J. from Bud Clary Auburn Hyundai responded on 03/15/2022 04:26 PM

Thanks! Have a nice week! 


KS
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Karan S.
Kent, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customerVerified Customer
10
Category: Service
Service department repairs on my car
Fabian in the service department has always been very professional and polite as well as have all the other people working the counter in the service department. I have always been happy with the work performed on my vehicle at your Dealership.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/10/2022
Service Type: Maintenance
10
Category: Service
Not happy that one of the things I told them about was not fixed
I plan to return it to the dealership to have work completed and don’t feel I should be charged for it
Douglas V. from Bud Clary Auburn Hyundai responded on 03/14/2022 11:03 AM

Good morning,
Thank you for taking time the to discuss your additional concerns with your service advisor, Fabian. Regarding your HVAC controller, I understand that you are scheduled to come back in to resolve this in the near future. While we daily strive to make sure all concerns are met, we appreciate your understanding in the matter of room for growth professionally. We will take the necessary steps to ensure your concerns on your next visit are handled with care. We look forward to and thank you for re-considering & re-submitting your customer satisdfaction response. 

Doug Vaadeland
Assisant Manager for Bud Clary Hyundai service dept. 


AG
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Alex G.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2022
0
I brought car in
So to start brought car in now we had ten o’clock appointment it should of took and hour and a half got there at ten didn’t leave till 130 and when I get home I noticed that whoever worked on car stole my weed pen I get it it’s only weed but when we come up to this place every three months to get oil change and whatever else needs to be done since 2017 been a paying customer so I will not be coming back me or my wife enjoy the weed theif I recommend no one black come to this Establishment
LEVI H C. from Bud Clary Auburn Hyundai responded on 03/07/2022 04:19 PM

Mr. Alex Govan,

I am sorry to hear that you have had an issue with the service department here at Bud Clary Hyundai.  I do not see that there was a vehicle under your last name and would need that or a phone number so that I can follow up on this issue.

Please reply to levi.chipps@budclary.com as I am the Service Manager and I would like to get to the bottom of what happened.

Levi Chipps
Service Manager 
Auburn Hyundai

LEVI H C. from Bud Clary Auburn Hyundai responded on 03/08/2022 06:19 AM

Mr. Govan,

Our BDC was able to get the information concerning your vehicle. 
 
Please provide me with a paid receipt and I will reimburse you for the missing Marijuana Pen.

Levi H. Chipps
Service & Parts Director
Auburn CJDR / Hyundai


JW
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John W.
Federal Way, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Shuttle driver was awesome
Annie was great!
Cale J. from Bud Clary Auburn Hyundai responded on 03/05/2022 09:00 PM

Thanks for your feedback! 

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