business image

Capitol Subaru - Salem

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(60 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
81
Net Promoter Score ®

Business Details

About

Capitol Subaru has competitive pricing, a knowledgeable staff along with superior customer service. Along with our strong and committed sales staff, you can count on our high-tech service facilities and expert technicians. Capitol Subaru has competitive pricing, a knowledgeable staff along with superior customer service. Along with our strong and committed sales staff, you can count on our high-tech service facilities and expert technicians.

Categories
New Car Dealer
Contact
(503) 576-3300

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 8:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
3235 Cherry Ave NE Salem, OR 97301

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
81
Net Promoter Score ®

Business Details

About

Capitol Subaru has competitive pricing, a knowledgeable staff along with superior customer service. Along with our strong and committed sales staff, you can count on our high-tech service facilities and expert technicians. Capitol Subaru has competitive pricing, a knowledgeable staff along with superior customer service. Along with our strong and committed sales staff, you can count on our high-tech service facilities and expert technicians.

Categories
New Car Dealer
Contact
(503) 576-3300

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 8:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
3235 Cherry Ave NE Salem, OR 97301

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
81
Net Promoter Score ®

Business Details

About

Capitol Subaru has competitive pricing, a knowledgeable staff along with superior customer service. Along with our strong and committed sales staff, you can count on our high-tech service facilities and expert technicians. Capitol Subaru has competitive pricing, a knowledgeable staff along with superior customer service. Along with our strong and committed sales staff, you can count on our high-tech service facilities and expert technicians.

Categories
New Car Dealer
Contact
(503) 576-3300

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 8:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
3235 Cherry Ave NE Salem, OR 97301
All Departments' Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(60 Reviews)

MM
gravatar
Melissa M.
Salem, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/27/2025
0
Category: Service
Sold me a car that they knew was defective.
They sold me a car knowing it has issues. Brand new must have taken it into service 15-20 times and never fixed the issues. I have called and emailed everyone including Subaru USA and they told them I was to difficult so they never return my calls it fix my issues

JM
gravatar
Jessica M.
Lincoln City, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2024
10
Sean Perala was very helpful
He was so nice helped me pick the right car for me he was very patient with me and I couldn’t recommend this place enough. Everyone there was so helpful.

BM
gravatar
brad m.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2023
10
Category: Sales
New Auto puchase
My 80 year old Mmother bought a New Subaru Last Night. We started the process with calling a fried of mine who works there Chi Nguyen. He was super helpful and introduced us to Cameron Robinson to help us with the process. He was over the top knowledgeable on his product lines and treated my mother like a million dollars. He spent at least as half hour with her going over her new car purchase and made her feel super comfortable asking questions. One of the best car buying experiences I have had!!! We did all our paperwork with Nate Mikhlin, he was knowledgeable and great to work with. Again a-z this was a home run car buying experience

BM
gravatar
Bonnie M.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2023
10
Dan Penick
My salesman Dan Penick was GREAT! He was very patient, knowledgeable and confident. He explained everything about what the Subaru has to offer. He definitely went the extra mile to get me into my New my Subaru and I could not be happier. Thank you for your great upbeat personality.

GM
gravatar
gaurav m.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2023
10
Category: Sales
Excellent service during sales and after service
Well guided process and helpful agent Nic eased my car buying. Always love taking my car here for service.

GM
gravatar
George M.
Jefferson, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2022
0
Category: Service
Oil change scam!
I purchased a 2016 Subaru Forester for over $26000. I received three free oil changes with the purchase. I noticed the car was running on the hot side. When I got the car home from the oil changes, I noticed I had been shorted 1 quart of oil each time I took the vehicle in. I said nothing to see if this was a fluke, but it wasn't. If you promise your customers anything, it should be done properly not in a slip shot way. If you cheat in a small way, you cheat in a large way. Trust goes both ways!

AG
gravatar
ABIGAIL G.
Lebanon, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
verified customerVerified Customer
10
Category: Sales
Dan Penick is stellar!
Buying a car is something I have never looked forward to; the process has always brought me anxiety. The perks of an updated vehicle was exciting but the idea of dealing with a “car salesman” and trying to find a good fit stressed me out. Dan was a very pleasant surprise and made the process actually enjoyable. He was flexible in the moment, empathetically listened, and didn’t try to push me into anything that I wasn’t comfortable with. Dan made sure I was comfortable and knowledgeable with my new vehicle prior to driving off the lot with it. He took time to answer all of my questions and has been incredibly supportive, even after purchasing the car. A total rockstar! Dan even taught my mom some valuable tidbits about her Subaru that she had no clue about and she has had her car for several years. My mom and step-dad will be coming to Dan to get their next car and I will too (if I ever get rid of my Outback). I highly recommend Dan and all of the other guys who helped me with this process. Everyone was kind and helpful. Thank you for making me feel safe and secure Dan!

SH
gravatar
SUSAN H.
Brownsville, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
10
Category: Sales
Purchased used Ford Escape
Dan Penick was a very good at helping me get a great used car. Friendly, helpful and professional. I appreciated all that he did

JO
gravatar
JASMIN O.
Corvallis, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
verified customerVerified Customer
10
Category: Service
Great service
Great and usually timely service. On the rare occasion I do have to wait I bring a book or tablet/laptop and get some work done. The staff is always professional and polite.

TW
gravatar
TIMOTHY W.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customerVerified Customer
10
Category: Sales
Super Great Experience
Everything about our experience was great. Would definitely recommend Capitol Subaru as the best place to buy a car to our friends.

CK
gravatar
CATHIE K.
Keizer, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Great experience!!!
Excellent service. Friendly and helpful staff.

EL
gravatar
ELIZABETH L.
Silverton, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Excellent and quick service
Easy to set up service appointment. Knowledgeable and friendly staff. Service done faster than expected.

MF
gravatar
MARY GAY F.
Mount Angel, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Great!
As always, everyone was kind, polite and very helpful. The service is exemplary.

Verified Customer
Woodburn, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Sales
Satisfied Customer
Gavin in sales and Adam in finance worked with me to get the best deal, within my budget on a 2019 Subaru Crosstrek. Nice people, accommodating with no hassle. What a team!

JG
gravatar
JOSHUA G.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Called Wednesday night, had an appointment for Thursday morning!!
I drive for work and my time is very valuable to me. I was in and out of your dealership very quickly and treated with the utmost respect and professionalism. Your service advisors do great work and should definitely be taken care of, they’re awesome!!
Businesses Near You
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(22,416 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.