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SureCritic / Hyundai Dealer / Central Hyundai
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Central Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,786 Reviews)
79
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Score Details

5 stars
85%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
104
Total ReScores™
4.7
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

The service staff at Central Hyundai are factory certified technicians and trained to ensure your Hyundai we receive the best and most professional service. The service staff at Central Hyundai are factory certified technicians and trained to ensure your Hyundai we receive the best and most professional service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(860) 564-4014
Closing in 50 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
98 Lathrop Road, Box 147 Plainfield, CT 06374
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,786 Reviews)
Write a Review
Recent Reviews
DE
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Diane E.
Jewett City, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
10
Category: Service
Alex from service
A kind young man named Alex in service was so very kind to me. I needed help with my tire pressure and wasn't sure what to do. He said that he would take care of it for me and gave me door to door service. I was so pleased. He knew I had some difficulty walking and treated me with the utmost respect.
ES
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Ethan S.
Jewett City, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2023
0
Category: Service
Poor Handling of Service Issue
Brought my daughters Tucson in for several recall notices. When they were done the interior lights would not work. Brought it back twice and they finally refused to fix it because they didn’t cause the issue. Interior lights were working when she brought it in and after they worked on it they don’t. Never going back there again!!!
DA
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Denise A.
Plainfield, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2023
1
Category: Service
Dishonest Service Department
The service department at Central Auto Group is dishonest. Seeing the big “Ford” sign out front, I brought my car there because the brake lights were intermittently out. I told them that we thought it needed a new brake light switch because when my husband manipulated the brake light switch, the lights would come on, but then they would go out again. They decided the problem was the inhibitor switch instead and said they replaced that. But, the brake lights were out again before I made it out of the parking lot. So they took it back and said they replaced the brake light switch but that the lights were still out, and I would have to bring it to a Ford dealer. (Their Ford sign is still there.). The actual Ford dealer I went to next replaced the brake light switch with an aftermarket switch because the switch is no longer available from Ford. They gave me the part they replaced pointing out where the contacts were worn. It was not a new switch. So Central lied at least about replacing the brake light switch. To their credit, they did not charge for the $23-switch. But they caused me to have to pay much more to a different dealer for the extra work they had to do since I told them that the switch had already been replaced. And they do not return any phone calls to speak about this.
Verified Customer
Norwich, CT
2022 ELANTRA HEV
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/13/2023
verified customerVerified Customer
2
Category: Service
Service
Charged for oil change even though sticker was within 100 miles. Free oil change is a rip off.
SL
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SHARON L.
Canterbury, CT
2022 VENUE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2023
verified customerVerified Customer
10
Category: Service
Service was completed quicker than I anticipated. Thanks.
Great staff!
DA
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Diane A.
Danielson, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2023
0
Category: Service
They lack integrity and honesty.
Purchased a used car with a cracked bumper. Was told it would be fixed by the time we picked it up. It wasn't. It's now been three weeks of runaround. We were told the part was ordered twice, now. They can't be trusted to be honest.
TD
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TERESA D.
Lisbon, CT
2012 VELOSTER
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2023
verified customerVerified Customer
7
Category: Service
Service.
Service was Good , and friendly ,I was given good advice.
Verified Customer
Pomfret Center, CT
2018 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2023
verified customerVerified Customer
10
Category: Service
Great place
Friendly
TB
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TREVOR B.
CT
2018 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2023
verified customerVerified Customer
10
Category: Service
Engine replacement
Brian did a wonderful working on car. It's purring like a kitten. The work was done in a timely manner and customer service was outstanding.
DB
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DENIS B.
Chepachet, RI
2022 TUCSON PHEV
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2023
verified customerVerified Customer
8
Category: Service
Service seating area
Leather seating is worn out and uncomfortable. This gives the dealership a poor appearance and a feeling that they do not care about you as a customer.
LL
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LORI L.
Jewett City, CT
2014 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2023
verified customerVerified Customer
10
Category: Service
Service
Excellent dealership very friendly and I would highly recommend them
EF
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EDWIN F.
Sterling, CT
2022 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2023
verified customerVerified Customer
10
Category: Service
Fast!
I'm not sure how many new cars that I have purchased at Central over the years, but it is a lot. Need I say more!
PL
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PAMELA L.
Moosup, CT
2018 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2023
verified customerVerified Customer
10
Category: Service
Excellent service
Anytime I have to make an appointment the service dept makes sure they accommodate me as quickly as possible.
DB
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DEBRA B.
Scituate, RI
2020 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2023
verified customerVerified Customer
10
Category: Service
Service with a smile
I had a positive experience for the second time at this dealership. I will continue to visit for as long as I feel like that. I would recommend to a friend.
LD
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LORI D.
Plainfield, CT
2014 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
verified customerVerified Customer
10
Category: Service
Personalities
Brian Allard was exceptional!! We laughed and had many conversations about how my car was running and what exactly I was experiencing with it. He really explained everything as he went through my car. I will recommend this dealership to anyone and I will be back there for future repairs to my car.
I feel like they were honest with me and that is hard to find!
Thank you
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