Cincinnati Automotive Group's Reviews

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JP

John P.

Lebanon, OH

07/25/2022

0

Bad Customer Service

I went here and was looking for a car for my wife. While looking we over heard a couple ask to take $200 off the price of a Audi they were looking at and they wouldn't. The salesman was very rude to them. Made me and my wife uncomfortable so we walked out because of it. Looking at the recent comment from E Brashear , the owner says they are liers and is rude to her. Then says look at Facebook reviews. Im sure they will say me and my wife didnt hear them and or dont know the whole story but we only know what we SAW and Heard. I am a fare person on my reviews and you can see that. I'm sure they are their friends leaving reviews. Look at all the other platforms and you will see they don't lower the price and are rude to their customers. We wont be back. Please do your research other then their Friends/Family Facebook to get a better understanding. Below is their response.

Well John obviously you did not hear the whole thing, or you are making it up. She just left a review and after our direct response to her lying about it she deleted it. No one was rude to them, and we are pretty sure you are part of their group. Erika Brashear (sill have a screenshot of the review she left here ) sound familer? Once again like we responded to her she got screwed over by a dealership in Akron becuase they sold the car from out under them so they decided to take their anger on us. We just lowered the car $500, we gave them an additional $300 off, and after they left we gave them an additional $200 off. At that point since they already left they said NOW we need a full tank of gas. So at that point we were done. Our salesperson Sam does not know how to be rude or has ever been rude no anyone in his life. You obviously didn’t hear anything and making this up, Erika and her husband talked down to us and Sam, very arrogant and rude. They threw a giant hissy fit about not getting to their number right off the bat. They told us we don’t know how to treat customers becuase we didn’t take money off (which we did exactly what they wanted). Maybe you should not stick your nose in things you don’t know? According to your reviews you are also not happy with almost anything. Once again this has nothing do with you ( which is odd, since she deleted her review last night and you left one this morning). Maybe you don’t know how to be a guide since you just pick one side of the story and didn’t listen to the phone calls and the full conversation. Friends and Family facebook? What are you talking about, if you want to come in we can go over paperwork and pictures of each customer we sold the car to so you can stop spreading false information? We will be waiting for you! Thanks!

Check out our real customers on our facebook page and or google images of alll the cars we sell! Not a “local guide” that likes to stick his nose in other peoples business and get one side of the story. #DONT Leave It To John

PM

Paul M.

Shawnee Mission, KS

10/13/2019

Buyer Beware

If all you do is read this first sentence and not the rest, take my advice and research the car you are buying from Cincinnati Auto Group. They will give you a CarFax but also pay for an Autocheck report and anything else you can find.

Fortunately we didn't buy a car from this place but here's the story you should know before buying. My son was hit by a driver who ran a stop sign and it totaled his Scion. We found what we thought would be a good replacement on the CAG website. We talked to the salesperson and researched all the websites to make sure there wasn't conflicting information. We live in Kansas so I asked them to hold the car for 1 day as we had to drive 10 hours to see it and I didn't want it to be gone. They told me they charged $300 to hold the car and that it was non-refundable if we didn't purchase the car. Based on all the information we had it was our intent to purchase the car so I paid the fee. We drove all day and spent the night at a hotel near CAG and went to the lot first thing in the morning.

I don't know if the pictures they have online were photoshopped or not but the car was a disaster in person. The hood was barely hanging on and it almost fell off when we opened it, the car had some modifications that looked like they were spray painted with a rattle can and despite the salesperson saying their mechanics had verified everything was in working order, my son is a mechanic and we found that some of the engine accessories were not functional and there was a hole in the exhaust line where an O2 sensor was supposed to go so exhaust was leaking out in to the engine compartment. You get the picture and we didn't even drive the car it was so bad.

Here's the kicker.. The morning of our meeting I was on the Cargurus site and noticed a new report posted. Cargurus uses Autocheck and they reported in Autocheck that the car had frame damage as reported by the auction house. Unfortunately, CarFax doesn't report this type of thing nor did CAG advise us the car had frame damage. Had we known that we would not have driven 10 hours to see the car. I talk about the issues with auction cars below.

Here are a couple important things to note. The other report indicated the car was purchased from an auction. That is not always a bad thing but most of the time when cars go to auction it means a reputable dealer was unwilling to sell it because it has issues they don't want to stand behind. Often times groups like CAG buy those cars for a great deal and then try to turn them over to unsuspecting or uninformed consumers. The other thing is that the other report showed the frame damage and CarFax did not so be sure to check every resource you can.

It gets worse. When we confronted the salesperson about the frame damage she said that she was unaware of the damage but the salesperson lingering next to us said he was aware of it and tried to explain the situation. I then asked if they knew about it why didn't they disclose it and the salesperson again said she wasn't aware of it but when I said the guy next to us was aware he suddenly said he was not aware of the damage.. You can see where this is going..

We asked if based on the circumstances and the fact we drove 10 hours to see a completely misrepresented car if the could refund the $300 and they said NO!!.. Strong indicator of their customer service..

Long story but hopefully it is helpful to anyone thinking of buying from CAG.

Not Recommended

PM

Paul M.

Shawnee Mission, KS

10/13/2019

Buyer Beware

If all you do is read this first sentence and not the rest, take my advice and research the car you are buying from Cincinnati Auto Group. They will give you a CarFax but also pay for an Autocheck report and anything else you can find.

Fortunately we didn't buy a car from this place but here's the story you should know before buying. My son was hit by a driver who ran a stop sign and it totaled his Scion. We found what we thought would be a good replacement on the CAG website. We talked to the salesperson and researched all the websites to make sure there wasn't conflicting information. We live in Kansas so I asked them to hold the car for 1 day as we had to drive 10 hours to see it and I didn't want it to be gone. They told me they charged $300 to hold the car and that it was non-refundable if we didn't purchase the car. Based on all the information we had it was our intent to purchase the car so I paid the fee. We drove all day and spent the night at a hotel near CAG and went to the lot first thing in the morning.

I don't know if the pictures they have online were photoshopped or not but the car was a disaster in person. The hood was barely hanging on and it almost fell off when we opened it, the car had some modifications that looked like they were spray painted with a rattle can and despite the salesperson saying their mechanics had verified everything was in working order, my son is a mechanic and we found that some of the engine accessories were not functional and there was a hole in the exhaust line where an O2 sensor was supposed to go so exhaust was leaking out in to the engine compartment. You get the picture and we didn't even drive the car it was so bad.

Here's the kicker.. The morning of our meeting I was on the Cargurus site and noticed a new report posted. Cargurus uses Autocheck and they reported in Autocheck that the car had frame damage as reported by the auction house. Unfortunately, CarFax doesn't report this type of thing nor did CAG advise us the car had frame damage. Had we known that we would not have driven 10 hours to see the car. I talk about the issues with auction cars below.

Here are a couple important things to note. The other report indicated the car was purchased from an auction. That is not always a bad thing but most of the time when cars go to auction it means a reputable dealer was unwilling to sell it because it has issues they don't want to stand behind. Often times groups like CAG buy those cars for a great deal and then try to turn them over to unsuspecting or uninformed consumers. The other thing is that the other report showed the frame damage and CarFax did not so be sure to check every resource you can.

It gets worse. When we confronted the salesperson about the frame damage she said that she was unaware of the damage but the salesperson lingering next to us said he was aware of it and tried to explain the situation. I then asked if they knew about it why didn't they disclose it and the salesperson again said she wasn't aware of it but when I said the guy next to us was aware he suddenly said he was not aware of the damage.. You can see where this is going..

We asked if based on the circumstances and the fact we drove 10 hours to see a completely misrepresented car if the could refund the $300 and they said NO!!.. Strong indicator of their customer service..

Long story but hopefully it is helpful to anyone thinking of buying from CAG.

Not Recommended

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