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Circle Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,456 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
452
Total ReScores
4.8
ReScore Average
78
Net Promoter Score ®

Business Details

About

The service center at Circle Hyundai is located in Shrewsbury, NJ and is staffed with expert technicians who provide quality Hyundai repair and maintenance. The service center at Circle Hyundai is located in Shrewsbury, NJ and is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(732) 758-0111

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
641 Shrewsbury Ave. Shrewsbury, NJ 07702
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,456 Reviews)

VG
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VALLEN G.
Old Bridge, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2024
0
Category: Service
STAY AWAY!!!!!!!!
The single most scummy dealer experience I ever had. Couldn't get their story straight between the sales guy (Billy Sherman) and the manager. Tried to play nonstop games and don't let you speak. They try to intimidate you with complete laughable BS that they make up on the spot. They must get a lot of people that accept the dumb nonsense they spew as otherwise I'm not sure how they're in business.

Sales guy (Billy Sherman) tried telling me the person who they sell cars wholesale to didn't offer a number that the manager himself told me they did. Tried telling me the wholesaler would ONLY give me that price if I particularly financed a 2023 car. As if the sales guy would know more than what the manager who actually CALLED the wholesale guy (he told me this himself) and as if the wholesaler that has 0 to do with the dealership gives a singular damn about what car I get from the dealership that has 0 to do with them besides buying cars from them.

Tried telling me my car ISN'T worth what I was asking after I showed them 3 offer sheets from other dealers. Then tried telling me that they would honor the Hyundai deal but SOMEHOW with ZERO real explanation tried telling me my lease would be ~$400 more a month with $1500 down because of my "negative equity" which was by the way, was 2k (as the manager already slipped and told me that he CAN offer me the 28k I was asking for and I owed 30k on the car).

So somehow my 2k of neg. equity (even though they wanted me to put down $1500 which would cover most of it, and even if they rolled 1.5k of fees into the lease) would increase my monthly payment by $400. Quick math would show I surely do NOT have 16k of negative equity + their fees. I even told them, "ok so I'll pay the $2k right now, what's the problem then as you just blatantly told me that your wholesale guy agreed to take my car for the 28k". They tried telling me doc fees + tax + etc that they made up has to be rolled into the lease when.....no it does not and EVs have no tax here in NJ , plus the deals on Hyundai's website very clearly illustrates only the 1st month due at signing. They pretty much tried pocketing the difference between trying to rob me, and Hyundai's incentives and tried lying about what the Hyundai website showed.

They got visibly more and more frustrated when they realized I'm not some random schmuck that doesn't know jack about cars or their tricks and games. I was around dealers my entire life. One of my best friends owns his own as well. They tried telling me I was angry after they tried screwing me in every way they could think of. I never left a place more frustrated and annoyed in my life.

They completely put me off the Hyundai brand itself (I'm sure Hyundai is going to love hearing about this, don't worry they will).

I went to World VW 30 mins later, got offered $600 more for my trade in than I was expecting ($28,600) with 0 issues or struggle and got a deal done in less than an hour where they agreed to essentially wipe the remaining of my negative equity off completely (they increased the initial lease payment offer by $10 over 36 months which equals $360 I'm paying for the $1.4k left of neg. equity) and only had to pay the 1st payment at signing.

STAY FAR FAR FAR AWAY FROM THIS AWFUL PLACE !

Don't pay attention to any response from the dealership to this review. It is simply to do damage control

LW
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Lauren W.
Keansburg, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2024
10
Category: Service
OUTSTANDING SERVICE FROM HALEY MACKENZIE!
My fiance and I recently had the pleasure of working with Haley MacKenzie at Circle Hyundai. From the moment we stepped onto the lot, her warmth and professionalism stood out.
We are a family of 5. We have a teenage daughter, a growing pre-teen son, and a disabled daughter. Due to our daughgers disability she will need to be in a car seat for the foreseeable future. This has proven to complicate our comfort while traveling. Especially since we often drive back and forth to Florida to visit our family. Having a 3rd row vehicle was imperative to us. We also preferred a vehicle with top of the line safety ratings. We decided that the 2024 Hyundai Santa Fe not only met, but exceeded all of our families expectations. This SUV is remarkable!
Here’s why Haley deserves all the accolades:
ATTENTIVENESS AND PATIENCE:
Haley took the time to understand our needs, preferences, and budget. She patiently answered our questions, never rushing or pressuring us.
EXPERTISE:
Her knowledge of the vehicles was impressive. She explained features, safety ratings, and performance details with clarity. We felt confident in our choices.
GENUINE CARE:
Haley went above and beyond. She offered us a bottle of water during the test drive and ensured we were comfortable throughout the process.
SMOOTH NEGOTIATIONS:
Negotiating can be stressful, but Haley made it seamless. Her transparency and honesty were refreshing.
AFTER-SALE SUPPORT:
Even after the purchase, she followed up to ensure everything was going well. That level of commitment is rare and appreciated.
In summary, Haley transformed what could have been a stressful transaction into a delightful experience. If you’re looking for a car, seek her out—you won’t be disappointed!
Thank you, Haley, for making our car-buying journey extraordinary. For once, we are looking forward to driving down to Florida for Spring Break. You’re a true asset to the dealership!
If you're in the market for a new vehicle, do yourself a favor and seek out Haley MacKenzie, as she is too-notch.
Thank you, Haley! You helped give our family peace of mind. You can't put a price on that! We are so thankful for all of your help.

RH
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Ron H.
Red Bank, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2023
10
Category: Service
Andrew
Andrew did a great job and I will always recommend home

RH
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Ron H.
Red Bank, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2023
10
Category: Service
Andrew did a great job
I have got three cars from circle and Andrew has done a great job and I have and will always recommend him

CS
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Christopher S.
Lincroft, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2022
10
Category: Service
My favorite dealer and my favorite salesman.
I just leased a new Kona and 2 weeks later I bought out my lease on my Tucson. I love these cars. These two are my 8th and 9th vehicles leased or purchased from Circle. The thing is, 7 of the 9 vehicles, Kevin Gleason was the salesman. He makes life so easy for my wife and I, it's a pleasure to deal with him. I've owned or leased many different cars over the years (Toyota, Mazda, etc.) No one has come close to making me feel at ease and confident about my choice. A tip for all out there, if you go to Circle, ask for Kevin. You'll be glad did.

BM
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Brian M.
Brick, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2022
0
Category: Service
Filled with lies. No inventory and ran my credit after I left
They are a typical dealership. Filled with lies and deceitful information. They said they only had one car left, no other options for a new car for the model i was looking for. Also ran my credit 10 times after I left the dealership destroying my credit. Do not trust this dealership. I also found a different dealership with cheaper pricing with more a a variety

NM
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Nancy M.
Asbury Park, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2022
10
Category: Service
Great experience
I have worked with Andrew Feldman and will continue to do so in the future. He is very knowledgeable and was extremely helpful. He answered all of my questions and was an absolute pleasure to work with.

I will continue to do business with Andrew when my current lease is up
Thank you for great service Andrew

LO
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Linda O.
Old Bridge, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
10
Category: Service
Service Department
Everyone was great. The person in the service department who made the appointment, gave me a lot of information and answered all of my questions.
GEORGE C., service manager from Circle Hyundai responded on 04/11/2022 09:00 AM

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

Verified Customer
Old Bridge, NJ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
verified customerVerified Customer
10
Category: Service
Service
Everyone I spoke to was very helpful. Especially the person who I first spoke to on the phone in the service department that made the appointment.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2022
Service Type: Repair
8
Category: Service
Car repairs
The only reason why I gave a 3 star rating was because of the cost of parts and repairs and the fact that I had to wait 3 weeks for an appointment. This rating is not a reflection on the people that work there. Everyone was great.
GEORGE C., service manager from Circle Hyundai responded on 04/11/2022 07:42 AM

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am sorry to hear about your last service and the time it took to make an appointment. I assure you that is not the normal way we conduct business nor is it accepted and I will personally address this with my service advisor & my team. I would like to give you $25.00 service credit for customer satisfaction. Hyundai gives us a chance to reach out to our customers to address or rectify any issues. If you have any questions or anything you would like to discuss please contact me directly via email or phone both are listed below. Please re-score John as this survey reflects negatively against him (anything less than a five we fail). We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

MG
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Michael G.
Middletown, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great service
GEORGE C., service manager from Circle Hyundai responded on 04/05/2022 05:31 AM

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

LL
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Louinel L.
Neptune, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Wonderful
Thanks guys
GEORGE C., service manager from Circle Hyundai responded on 04/01/2022 04:51 AM

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

PC
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Patricia C.
Tinton Falls, NJ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Ok
Please in the future complete task
GEORGE C., service manager from Circle Hyundai responded on 04/01/2022 01:36 PM

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am sorry to hear about your last service with the oil change alert not being reset & cleanliness of car. I assure you that is not the normal way we conduct business nor is it accepted and I will personally address this with my service advisor & my team.I would like to give you a $50.00 service credit for any future service & a complimentary detail (a $179.95 value) for customer satisfaction. Hyundai gives us a chance to reach out to our customers to address or rectify any issues. If you have any questions or anything you would like to discuss please contact me directly via email or phone both are listed below. Please re-score us as this survey reflects negatively against Circle (anything less than a five we fail). We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

KC
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Karen C.
Elizabeth, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
EXCELLANT SERVICE AT CIRCLE HYUNDAI
I received excellant Service from all Service Personal and Managers...They all demonstrated a smile in their voices....and expedited Service as per my need
GEORGE C., service manager from Circle Hyundai responded on 03/30/2022 06:03 AM

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

FG
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Frederick G.
Parlin, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
They value there customers
Always looking out the customers safety and concerns.
GEORGE C., service manager from Circle Hyundai responded on 03/30/2022 06:03 AM

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

JT
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Joli T.
Middletown, NJ
2022 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Happy w/Oil change and service
I like getting the automatic reminder for service based on mileage. Service team is professional and waiting area clean.
GEORGE C., service manager from Circle Hyundai responded on 03/30/2022 06:03 AM

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130
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