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Classic Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,293 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
285
Total ReScores
4.9
ReScore Average
83
Net Promoter Score ®

Business Details

About

Classic Hyundai is conveniently located only minutes from downtown Cleveland, on the Classic Auto Campus in Mentor, OH. We are here to help with all of your vehicle repair and maintenance needs! Whether your vehicle is in need of a basic oil change, or major repairs, call us today to schedule an appointment. We look forward to seeing you Classic Hyundai is conveniently located only minutes from downtown Cleveland, on the Classic Auto Campus in Mentor, OH. We are here to help with all of your vehicle repair and maintenance needs! Whether your vehicle is in need of a basic oil change, or major repairs, call us today to schedule an appointment. We look forward to seeing you soon! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(440) 266-6700

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
8460 Tyler Blvd Mentor, OH 44060
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,293 Reviews)

PL
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Penny L.
Mentor, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
10
Category: Service
Ask for Michael Lentine
Hands down best sales representative I've ever worked with. I came in looking like I was homeless, torn clothes and dirty (work). I had my eye set on an older make sonata, of course this was a couple of yrs ago. Mike walked up to us and talked to me as if I was his really good friend.... not once did I feel pressured or force to buy. Mike made me a
priority, listened to what I wanted and made it happen. I've never forgotten him, I knew that when I was going to buy again I needed to have him on the court! Yesterday was that day and after all these years he knew who were where and again made things happen. Love the little 4-banger Thanks! I more than recommend Mike, buying a car is a huge decision, nerve wrecking.. but Mike made to where it was one of the most comfortable experiences. Long live Mike and his aspirations to everyone. Thank you again!

KP
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Kimberly P.
Chardon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2024
10
Category: Service
Highly recommend
I would highly recommend this dealership. They went out of their way for me with the purchase of a my new vehicle. Everyone was very professional.Thank you Mike Wasko, Kyle Presock, and Nick Vaidean. You guys were great and I really appreciate all you did.

DJ
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diana J.
Ypsilanti, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2023
10
Category: Service
Benjamin Trobel goes above and beyond!!
Benjamin just sold me a used Hyundai Venue Limited. While I live 200 miles away from the dealership, he brought the car to me. I test drove it, and found it exactly as promised. I have a vehicle I couldn't find in Michigan, and am thrilled with the service and competence that Benjamin gave me~

JW
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Jim W.
Burton, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/21/2023
2
Category: Service
Lost key fob.
Bought a used 2017 Rav there. They lost one of the key fobs and are ignoring me about replacing it.

Verified Customer
Kirtland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change and tire rotation done on time
A service manager who really cares
MARK E. from Classic Hyundai responded on 04/12/2022 03:49 AM

GOOD MORNING,
WE REALLY APPRECIATE THE GREAT FIVE STAR REVIEW!!! WE HOPE YOU HAVE A GREAT TUESDAY MORNING AND
WE LOOK FORWARD TO SEEING YOU NEXT VISIT.


TT
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Tomi T.
Huntsburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
First service appointment for my Palisade Calligraphy.
Everything was done in a timely manner and explained to me. Wish their car wash had been working so it came back clean on the outside after my oil change and tire rotation. But not really a big deal.
MARK E. from Classic Hyundai responded on 04/06/2022 04:06 AM

GOOD MORNING TOMI,
THANK YOU VERY MUCH FOR YOUR SERVICE VISIT AND FOR THE GREAT FIVE STAR REVIEW!! WE APOLOGIZE ABOUT THE CAR WASH BEING DOWN. PLEASE STOP BY ANYTIME AND WE WOULD BE MORE THAN HAPPY TO WASH YOUR CAR.
THANK YOU VERY MUCH,
MARK EBELING SERVICE MANAGER CLASSIC HYUNDAI
440-266-6741


JF
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Jeffrey F.
Ashtabula, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Category: Service
They stand behind service
My initial review was 4, it’s 5 now because the service manager called me with my service concerns and gave me 2 free oil changes, no other dealership would do that

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
8
Category: Service
Little longer than expected
I scheduled an early oil change including tire rotation and general inspection, car had 5k miles, I figured maybe an hour at the most, I waited over an 1-1/2, I thought possibly complimentary oil changes don’t get first attention do disappointed
MARK E. from Classic Hyundai responded on 03/28/2022 02:12 PM

HELLO JEFFREY,
I WOULD LIKE TO CONTACT YOU REGARDING YOUR SERVICE VISIT. I WANT TO MAKE SURE EVERYTHING WENT SMOOTHLY.
THANK YOU,
MARK EBELING SERVICE MANAGER CLASSIC HYUNDAI
440-266-6741


Verified Customer
Mentor, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Explained repairs needed and did not oversell me. Genuinely friendly.
MARK E. from Classic Hyundai responded on 03/28/2022 04:02 AM

GOOD MORNING,
WE ARE VERY PLEASED YOU HAD A GOOD VISIT WITH US HERE AT CLASSIC HYUNDAI!! WE HOPE YOU HAVE A VERY NICE MONDAY MORNING!!


Verified Customer
Mentor, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service
Very knowledgeable and kind staff. Speedy service.
MARK E. from Classic Hyundai responded on 03/22/2022 04:06 AM

GOOD MORNING!
we really appreciate the fantastic review of your service visit!! we look forward to seeing you again next visit and hope you have a great day!


Verified Customer
University Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
GOOD SERVICE
GOOD
MARK E. from Classic Hyundai responded on 03/19/2022 04:01 AM

GOOD MORNING,
THANK YOU VERY MUCH FOR YOUR SERVICE VISIT AND FOR THE OUTSTANDING REVIEW!! WE HOPE TO SEE YOU AGAIN. HAVE A GREAT SATURDAY MORNING!!


Verified Customer
Mentor, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
The service department is the best I’ve experienced in my 20 years of owning cars
MARK E. from Classic Hyundai responded on 03/19/2022 03:58 AM

GOOD MORNING,
WE REALLY APPRECIATE THE AWSOME REVIEW OF OUR SERVICE DEPARTMENT!!! THANK YOU VERY MUCH FOR YOUR SERVICE BUSINESS. WE HOPE YOU HAVE A VERY NICE SATURDAY MORNING.


FG
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Frank G.
Mentor, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
very good service
Very good service.
MARK E. from Classic Hyundai responded on 03/16/2022 03:51 AM

GOOD MORNING FRANK,
WE REALLY APPRECIATE YOUR SERVICE VISIT AND THE OUTSTANDING FIVE STAR REVIEW!!! HAVE A GREAT MORNING AND A VERYN NICE WEEK!!


Verified Customer
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
service was great
excellent service
MARK E. from Classic Hyundai responded on 03/15/2022 07:32 AM

GOOD MORNING,
WE WANT TO THANK YOU FOR YOUR SERVICE VISIT AND FOR THE GREAT FIVE STAR REVIEW!! HAVE A VERY NICE TUESDAY MORNING.


Verified Customer
Mentor, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Excellent
MARK E. from Classic Hyundai responded on 03/15/2022 05:38 AM

GOOD MORNING VICTORIA,
WE WANT TO THANK YOU FOR YOUR SERVICE VISIT AND FOR THE FANTASTIC FIVE STAR REVIEW!! WE LOOK FORWARD TO SEEING YOU NEXT VISIT AND WE HOPE YOU HAVE A GREAT TUESDAY MORNING.


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Verified Customer
Ashtabula, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Hyundai Dealership
Very pleasant experience!
MARK E. from Classic Hyundai responded on 03/15/2022 03:56 AM

WE REALLY APPRECIATE YOUR SERVICE VISIT AND THE FANTASTIC FIVE STAR REVIEW!!! IT MEANS A LOT TO OUR SERVICE TEAM. WE HOPE YOU HAVE A VERY NICE TUESDAY MORNING!!

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