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Closs Tire And Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(33 Reviews)
100
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Score Details

5 stars
93%
4 stars
3%
3 stars
3%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

At Closs Tire & Auto, a family-owned, full-service shop serving Waukegan and surrounding communities since 1980, we know how inconvenient car trouble can be. That’s why we strive to meet all your maintenance and repair needs as efficiently and effectively as possible, because we don’t want you to miss out on one moment -- not one business At Closs Tire & Auto, a family-owned, full-service shop serving Waukegan and surrounding communities since 1980, we know how inconvenient car trouble can be. That’s why we strive to meet all your maintenance and repair needs as efficiently and effectively as possible, because we don’t want you to miss out on one moment -- not one business meeting, soccer game, birthday party, or vacation. From bumper to bumper and roof to tires, our team of certified Master Techs has you covered. We service all makes and models, and we even offer pick-up and drop-off services to make the repair process as painless as possible. Our family’s here to keep your family safe and on the road -- so you’ll never miss a moment. ...more

Categories
Tires, Repair Shop, Auto Repair
Contact
(847) 336-5555
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
1340 N Lewis Ave Waukegan, IL 60085
Get Directions
Closs Tire And Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(33 Reviews)
Write a Review
Recent Reviews
AL
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Amy L.
Kenosha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
10
Goes above and beyond
Nobody else could get in the right part due to supply chain issues. Sue performed a miracle and now my car won't crash and kill me due to brake issues. Amazing work.
VP
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Vickie P.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Excellent service
I recently had my Jeep in to Closs Tire and Auto and was very happy with the service. Sue helps me by sending a reminder of when the service is due. Service with a smile!
Recommended
HR
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Heriberto R.
Waukegan, IL
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2018
verified customerVerified Customer
Nice, friendly and honest service.
Thank you to all at Closs. I work third shift. Got my car in on my day off. Dropped off and picked up service too!
Recommended
FW
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Fred W.
Prospect Heights, IL
Chevrolet Lumina
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
verified customerVerified Customer
Happy customer.
Have dealt with Close tire and auto since there existence from 1980 until present and have always been treated fairly.
Recommended
The Team at Closs T. from Closs Tire And Auto responded on 11/30/2018 12:40 PM

Thank you Fred, we do our best to keep your vehicle safe on the road. Good Luck on your trip to Utah.

FF
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Frank F.
Zion, IL
Jeep Patriot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
verified customerVerified Customer
Excellent service!
Closs Auto has been taking care of our vehicles since 1981. Great service, fair prices, and most importantly- Integrity!
Recommended
Verified Customer
Kenosha, WI
GMC Envoy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2018
verified customerVerified Customer
2007 Envoy
It's the best place to have any work done on your vehicle. Great people to deal with, quality work at a fair price. What more needs to be said.
Recommended
The Team at Closs T. from Closs Tire And Auto responded on 11/30/2018 12:53 PM

We appreciate our customers!!! Need a ride home? We cover that with a smile, need quick service got that too. Thanks!!

MM
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MIke M.
Old Mill Creek, IL
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
verified customerVerified Customer
The workers and the owners
The people are friendly and honest and treat everyone like friends.
Recommended
RB
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Ron B.
Lake Villa, IL
Ford Police Interceptor
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
verified customerVerified Customer
New Transmition bulkhead sleeve connector installed and transfluid changed.
Mechanic is very knowledgeable job was completed promptly and done correctly.
Recommended
The Team at Closs T. from Closs Tire And Auto responded on 11/16/2018 09:34 AM

Thanks Ron we do our best to diagnose, and repair our customers vehicles.

Verified Customer
Waukegan, IL
Ford Police Interceptor
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2018
verified customerVerified Customer
They They did give me in and out quickly
They do good work but their prices are high .
Recommended
The Team at Closs T. from Closs Tire And Auto responded on 11/16/2018 09:42 AM

We appreciate your business. We provide quality service, with ASE certified techs, we use quality parts and our equipment is state of the art. Rest assured the job is done right the first time!!!

Verified Customer
Waukegan, IL
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Recommended!! ??
Great customer service!!!
Recommended
The Team at Closs T. from Closs Tire And Auto responded on 11/16/2018 09:43 AM

Thanks for allowing us to service your vehicle!!

Verified Customer
Skokie, IL
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
verified customerVerified Customer
Excellent and Honest Service!
I have been a loyal customer of Closs for many years, and highly recommend them when I can. Here’s one example of why I have such confidence in their work:
This week I brought my (older model) car in for an oil change. I had done my previous oil change at a dealer near my home, because I had not had time in my schedule to drive my usual 30 mile trip from Skokie to Closs. The dealer’s service person had recommended extensive additional repairs that amounted to a potential $3,000 expense, which was quite discouraging as I commute downtown every day and want to know my vehicle is always safe and reliable.
I showed their estimate to the expert mechanic Sahag, who always takes really good care of my car at Closs, for a second opinion.
He explained each item clearly for me, and also took time to explain why I didn’t really need any of the items they had named. He made a recommendation for some other minor maintenance procedures that could be done at my next oil change, and added notes to my computer record so I could be assured we wouldn’t forget to take care of these things.
How can you not love a business that has integrity like this?!! And does what they do with the highest standards of excellence?!
Recommended
The Team at Closs T. from Closs Tire And Auto responded on 11/16/2018 09:46 AM

Thank you for allowing us to service your vehicle. We try to educate our customers about the repairs so the understand what they are paying for. 

DG
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Dee G.
Waukegan, IL
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
verified customerVerified Customer
Brake pads
Closs Tire and Auto is the the best place to service or fix your car, they so courteous about their service and customers and they do as promised while managing time not to inconvenience customers.
They also give your ride back and forth to your home while working on your vehicle and I felt safe with their service.
Recommended
The Team at Closs T. from Closs Tire And Auto responded on 11/16/2018 09:51 AM

Thanks for allowing us to service your Chevy Cruze. We hope our shuttle service helps you manage your car repairs.

CW
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Christine W.
Waukegan, IL
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
verified customerVerified Customer
Fast, honest and fair
I have been using Closs for about 10 years for all my cars. I have never had any issues with them.
Recommended
The Team at Closs T. from Closs Tire And Auto responded on 11/16/2018 09:52 AM

Thanks for allowing us to service your families fleet.
We know you have many choices.

EV
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Erik V.
Beach Park, IL
Chevrolet Avalanche
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
verified customerVerified Customer
Waukeganite
I have been taking my cars to Closs for 30 + years. The quality of service from the mechanics to customer service has always been honest, reasonable and reliable.
Recommended
LD
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Laurene D.
Waukegan, IL
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
verified customerVerified Customer
Friendly and quick
Everyone is friendly and helpful Closs does quality work.
Recommended
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