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Columbia Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,559 Reviews)
54
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
44
Total ReScores
4.6
ReScore Average
54
Net Promoter Score ®

Business Details

About

Columbia Hyundai is conveniently located in Cincinnati, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Columbia Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Columbia Hyundai is conveniently located in Cincinnati, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Columbia Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(513) 489-2000

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
10981 Montgomery Road Cincinnati, OH 45249
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,559 Reviews)

CE
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Chris E.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
10
Category: Service
New Car Sale
Same as in the past 15 years of working with Columbia Hyundai and with Julio specifically, we are always so impressed with the friendliness and helpfulness of the staff. Have always been happy and satisfied with the cars and reliability and efficiency etc

GH
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Gayla H.
West Chester, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2024
9
Category: Service
New Car Purchase
I found a car on your website that I was interested in. Made an appointment to test drive on a Sunday. Loved the car and was ready to purchase. Phillip Haddaway was my salesman, and he was very attentive and communicative with me through the whole process, and extremely kind to work with.

From the Test drive, securing financing with Joe Ziegler, setting a time with Phillip to come back and pick up the car, and finishing paperwork with Rich Neise, my experience was very positive. I don't enjoy the car buying process, but these three gentlemen made it a pleasant experience.

RL
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Ray L.
Amelia, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
8
Category: Service
Tucson service
Tremendous improvement over previous apptmnts.

BM
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Beverly M.
Seaman, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2022
0
Category: Service
recall on my 2010 Hyundai Elantra
I called on 10/14/2022 and talked to the service manager about getting my car serviced for a recall and he suggested that since my car had not caught on fire yet that it probably would not and that he could not get my car in until January. This is unacceptable I will never do business with this company again

BM
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Beverly M.
Seaman, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2022
0
Category: Service
recall on my 2010 Hyundai Elantra
I called on 10/14/2022 and talked to the service manager about getting my car serviced for a recall and he suggested that since my car had not caught on fire yet that it probably would not and that he could not get my car in until January. This is unacceptable I will never do business with this company again

JC
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Jera C.
Loveland, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

JC
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Jera C.
Loveland, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

JC
gravatar
Jera C.
Loveland, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

JC
gravatar
Jera C.
Loveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

JC
gravatar
Jera C.
Loveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

JC
gravatar
Jera C.
Loveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

JC
gravatar
Jera C.
Loveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

JC
gravatar
Jera C.
Loveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

LM
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Lisa M.
Cincinnati, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/16/2022
0
Category: Service
Being Punished for Having a Warranty
Posted by Being Punished Warranty

My Hyundai Elantra needed a new engine (still under warranty) I was told the car was not drivable and to wait for a warranty covered engine.

After waiting four weeks I was told the engine replacement could take up 3-6 months (20 cars ahead of mine for the same thing).

I have NOT received any rental reimbursement fees and I have spent close to $1400 (on my credit card since May 17th, 2022) and I was told “ NO” to a Loaner Car because it is the warranty department issue!

Hyundai has POOR CUSTOMER SERVICE, LACK OF FOLLOW UP until you call them, NO OWNERSHIP for poor ENGINE WORK, and poor CORPORATE Customer Service follow up. I rely on my vehicle for WORK! I can’t afford car rental and Uber cost both ways every day (50 miles a day).

BEING PUNISHED FOR HAVING Hyundai WARRANTY?????

HH
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Harold H.
Russellville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Made it easy to get windshield repair plus took care of a recall
Nice place took the car in for windshield repair and they took care of a recall at the same time
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