Business Solutions
English Español
SureCritic / Hyundai Dealer / Columbia Hyundai
business image

Columbia Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,563 Reviews)
54
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
75%
4 stars
13%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
44
Total ReScores™
4.6
ReScore™ Average
54
Net Promoter Score ®

Business Details

About

Columbia Hyundai is conveniently located in Cincinnati, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Columbia Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Columbia Hyundai is conveniently located in Cincinnati, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Columbia Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(513) 489-2000
Closing in 19 minutes
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
10981 Montgomery Road Cincinnati, OH 45249
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,563 Reviews)
Write a Review
Recent Reviews
CR
gravatar
Connie R.
Morrow, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
10
Category: Service
New Car Purchase
My husband Roger and I went looking for a car last weekend as my current Sonata is 16 years old and we were looking at getting something. newer. While we were looking at vehicles on the lot, Alex approached us and offered his assistance. He listened to what we were looking for and suggested that we go into the
showroom to take a look at a vehicle ~ it was a
2025 Elantra Limited and it was beautiful!!! We sat down with Alex, discussed our options, took a test drive in another Elantra and I drove that 2025 Elantra that was on the showroom floor off of the lot a few hours later as the new owner. Alex did a fantastic job. He was energetic, knowledgeable, professional and he worked his magic. We have been buying our vehicles from Columbia Hyundai since 2006 and have never been disappointed in the vehicles or the individuals that we have worked with. They have made the experience of buying a vehicle seamless and enjoyable! If you are in the market for purchasing a vehicle, they are worth checking out and ask for Alex ~ you will not be disappointed.
Thanks Alex we love the car!
CR
gravatar
Connie R.
Morrow, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
10
Category: Service
New Car Purchase
My husband Roger and I went looking for a car last weekend as my current Sonata is 16 years old and we were looking at getting something. newer. While we were looking at vehicles on the lot, Alex approached us and offered his assistance. He listened to what we were looking for and suggested that we go into the
showroom to take a look at a vehicle ~ it was a
2025 Elantra Limited and it was beautiful!!! We sat down with Alex, discussed our options, took a test drive in another Elantra and I drove that 2025 Elantra that was on the showroom floor off of the lot a few hours later as the new owner. Alex did a fantastic job. He was energetic, knowledgeable, professional and he worked his magic. We have been buying our vehicles from Columbia Hyundai since 2006 and have never been disappointed in the vehicles or the individuals that we have worked with. They have made the experience of buying a vehicle seamless and enjoyable! If you are in the market for purchasing a vehicle, they are worth checking out and ask for Alex ~ you will not be disappointed.
Thanks Alex we love the car!
CR
gravatar
Connie R.
Morrow, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
10
Category: Service
New Car Purchase
My husband Roger and I went looking for a car last weekend as my current Sonata is 16 years old and we were looking at getting something newer. While we were looking at vehicles on the lot, Alex approached us and offered his assistance. He listened to what we were looking for and suggested that we go into the showroom to take a look at a vehicle ~ it was a 2025 Elantra Limited and it was beautiful!!! We sat down with Alex, discussed our options, took a test drive in another Elantra and I drove that 2025 Elantra that was on the showroom floor off of the lot a few hours later as the new owner. Alex did a fantastic job. He was energetic, knowledgeable, professional and he worked his magic. We have been buying our vehicles from Columbia Hyundai since 2006 and have never been disappointed in the vehicles or the individuals that we have worked with. They have made the experience of buying a vehicle seamless and enjoyable! If you are in the market for purchasing a vehicle, they are worth checking out and ask for Alex ~ you will not regret it!
Thanks Alex we love the car!
CR
gravatar
Connie R.
Morrow, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
10
Category: Service
New Car Purchase
My husband Roger and I went looking for a car last weekend as my current Sonata is 16 years old and we were looking at getting something newer. While we were looking at vehicles on the lot, Alex approached us and offered his assistance. He listened to what we were looking for and suggested that we go into the showroom to take a look at a vehicle ~ it was a 2025 Elantra Limited and it was beautiful!!! We sat down with Alex, discussed our options, took a test drive in another Elantra and I drove that 2025 Elantra that was on the showroom floor off of the lot a few hours later as the new owner. Alex did a fantastic job. He was energetic, knowledgeable, professional and he worked his magic. We have been buying our vehicles from Columbia Hyundai since 2006 and have never been disappointed in the vehicles or the individuals that we have worked with. They have made the experience of buying a vehicle seamless and enjoyable! If you are in the market for purchasing a vehicle, they are worth checking out and ask for Alex ~ you will not regret it!
Thanks Alex we love the car!
CE
gravatar
Chris E.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
10
Category: Service
New Car Sale
Same as in the past 15 years of working with Columbia Hyundai and with Julio specifically, we are always so impressed with the friendliness and helpfulness of the staff. Have always been happy and satisfied with the cars and reliability and efficiency etc
GH
gravatar
Gayla H.
West Chester, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2024
9
Category: Service
New Car Purchase
I found a car on your website that I was interested in. Made an appointment to test drive on a Sunday. Loved the car and was ready to purchase. Phillip Haddaway was my salesman, and he was very attentive and communicative with me through the whole process, and extremely kind to work with.

From the Test drive, securing financing with Joe Ziegler, setting a time with Phillip to come back and pick up the car, and finishing paperwork with Rich Neise, my experience was very positive. I don't enjoy the car buying process, but these three gentlemen made it a pleasant experience.
RL
gravatar
Ray L.
Amelia, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
8
Category: Service
Tucson service
Tremendous improvement over previous apptmnts.
BM
gravatar
Beverly M.
Seaman, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2022
0
Category: Service
recall on my 2010 Hyundai Elantra
I called on 10/14/2022 and talked to the service manager about getting my car serviced for a recall and he suggested that since my car had not caught on fire yet that it probably would not and that he could not get my car in until January. This is unacceptable I will never do business with this company again
BM
gravatar
Beverly M.
Seaman, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2022
0
Category: Service
recall on my 2010 Hyundai Elantra
I called on 10/14/2022 and talked to the service manager about getting my car serviced for a recall and he suggested that since my car had not caught on fire yet that it probably would not and that he could not get my car in until January. This is unacceptable I will never do business with this company again
JC
gravatar
Jera C.
Loveland, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".
JC
gravatar
Jera C.
Loveland, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".
JC
gravatar
Jera C.
Loveland, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".
JC
gravatar
Jera C.
Loveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".
JC
gravatar
Jera C.
Loveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".
JC
gravatar
Jera C.
Loveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2022
0
Category: Service
Rebuilt engine lasted 1 week
I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".
Businesses Near You
Finish Line Performance LLC
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(51 Reviews)
Village Auto Service
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,009 Reviews)
Anderson Automotive Repair
95
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,482 Reviews)
Pfefferle Tire & Automotive Service Inc.
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,545 Reviews)
Jim's Tire & Auto Services
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(202 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(2)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5)
vehicle image
2025 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(28)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(54)
vehicle image
2025 Santa Cruz
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19)
vehicle image
2025 Santa Fe
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(29)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(12)
vehicle image
2025 Sonata
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(9)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4)
vehicle image
2025 Tucson
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(66)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(31)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.