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Crain Hyundai Little Rock

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,223 Reviews)
60
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Score Details

5 stars
77%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
203
Total ReScores™
4.7
ReScore™ Average
60
Net Promoter Score ®

Business Details

About

Crain Hyundai Little Rock is located just off Interstate 430 in Little Rock, AR. We proudly serve Conway and Benton Hyundai customers as well. Come visit us today to take care of all your vehicle repair and maintenance needs! Crain Hyundai Little Rock is located just off Interstate 430 in Little Rock, AR. We proudly serve Conway and Benton Hyundai customers as well. Come visit us today to take care of all your vehicle repair and maintenance needs!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(501) 604-1500
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:30 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
11701 Colonel Glenn Road Little Rock, AR 72210
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,223 Reviews)
Write a Review
Recent Reviews
CC
gravatar
Cory C.
Little Rock, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2023
0
Category: Service
Poor communication
I left my car on Monday October 23rd. I was told they would have to get an approval to run an oil consumption test and that could take between 24 to 48 hours. It's been over a week. I can't get anyone to give me a straight answer or even return my calls.
TP
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Tamika P.
North Little Rock, AR
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Experience
I have nothing good to say so I will say nothing
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/02/2022 07:06 AM

Tamika,
This Kiimberly the Custmer Relations Manager (CRM) at Crain Hyundai at Little Rock.  Sorry for your bad experience.  Pleaee give me a call to see if we can  resolve your concerns at 501-786-3236 or m501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/02/2022 07:08 AM

Tamika,
Sorry for your bad experience.  I have tried to call you but you were not available.  Please give me call to try to resolve your concerns. Kimberly Stewart, CRM 501-604-1502 or 501-786-3236

Employees worked with
avatar
STEPHEN D ROBINSON
SERVICE ADVISOR
SH
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Stephen H.
North Little Rock, AR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service
Will return
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/12/2022 11:13 AM

Stephen,
Thanks for tuis great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/12/2022 11:15 AM

Stephen,
Thanks for this great business rating!

Verified Customer
Little Rock, AR
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
10
Category: Service
Amazing customer service
I’m truly happy with the way they treat customer which is truly amazing to me despite the fact that I had some sort of bad experience prior they were able to address it properly and I’m really looking forward to come back to get my service at the best place in town .
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2022
Service Type: Maintenance
5
Category: Service
Extreme long wait
I like this place but the wait time is getting crazier. I had to wait for almost 3 or 4 hours which I don’t know why just for an oil change and filter changes.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/11/2022 05:17 AM

Thank you for your feedback.  Customer satisfaction is veryimportant to us. I will look into your concern.  I agree 3 to 4 hours wait for an oil change is too long.  Your advisor should of kept you updated on why the long wait.  Thanks for your business.  We are sorry for this unhappy experience. Kimberly Stewart, CRM, 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/11/2022 05:18 AM

Thank you for your feedback.  Customer satisfaction is very important to us. I will look into your concern.  I agree 3 to 4 hours wait for an oil change is too long.  Your advisor should of kept you updated on why the long wait.  Thanks for your business.  We are sorry for this unhappy experience. Kimberly Stewart, CRM, 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/12/2022 09:47 AM

Thanks for this great rescore!  I am always here if you ever need to ask a question or get updates.  Thanks again, Kimberly Stewart, Customer Relations Manager

VW
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Valerie W.
Benton, AR
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service department is excellent
Super friendly and accommodating.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/08/2022 05:18 AM

Valerie,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/08/2022 05:19 AM

Valerie,
Thanks for this great business rating!

Verified Customer
North Little Rock, AR
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
This Hyundai dealership is good overall
It can be hard to get ahold of someone to schedule service sometimes. Just be patient and they will call back eventually. Watch out for them over inflating your tires. I was Lucy enough to buy new Hyundai from Crain before they started marking up their cars. Now they mark up their cars at least $5k. That means some of the cheaper cars they sale are marked up 25%. I really don’t understand how they justify these prices. I will be buying my next car from another dealership because of this.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/06/2022 07:02 AM

Thanks for your feedback

Employees worked with
avatar
STEPHEN D ROBINSON
SERVICE ADVISOR
Verified Customer
Warren, AR
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Exceeded expectations ! :)
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/31/2022 06:00 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/31/2022 06:00 AM

Thanks for this great business review!

AB
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Alan B.
Little Rock, AR
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Top notch products Love my salesperson
I have been dealing with CRAIN HYUNDAI 15 years…my sales person is Emmanuel Olie…this past month I turned 73 years of age…Olie is the most professional, kind and honest person I have EVER dealt with in my life!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/30/2022 12:01 PM

Alan,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/31/2022 06:01 AM

Alan,
Thanks for this great business rating!

Verified Customer
Benton, AR
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
JL
N/A
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/28/2022 05:21 AM

Thanks for your feedback.  Customer satisfaction is very important to us.  Please feel free to contact me with your concerns. Thank you for your business.  Kimbrly Stewart, CRM 501-604-1502

ML
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Michael L.
Little Rock, AR
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Oil change
Survey is too long. Need to ask 3 or 4 questions max!!!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/24/2022 11:58 AM

Michael,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/24/2022 12:01 PM

Michael,
Thanks for this great business rating!

Employees worked with
avatar
STEPHEN D ROBINSON
SERVICE ADVISOR
ML
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Marinda L.
Hot Springs Village, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Car Dealers!
I was looking for a new vehicle and wound up here. Had heard great things about Hyundai and wanted to drive one. I wound up at Crain Hyundai in Little Rock, a very nice salesman helped with my decision and I have not been sorry. The management is great! If I have had an issue they have solved it! I do highly recommend them and I do love my Hyundai!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/21/2022 05:25 AM

Marinda,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/21/2022 05:26 AM

Marinda,
Thanks for this great business rating!

Employees worked with
avatar
STEPHEN D ROBINSON
SERVICE ADVISOR
MI
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Michele I.
Little Rock, AR
2010 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
recall parts
The recall parts were installed as promised.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/17/2022 06:06 AM

Michele,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/17/2022 06:08 AM

Michele,
Thanks for this great business rating!

EH
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Emily H.
North Little Rock, AR
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Impeccable Service
BUT, after having Troy take care of me, and I truly feel like he was "taking care" of me and my car issues. I walked out of there feeling confident and that my car was fixed and I wasn't just 'sold services".
Your whole staff, from the young lady taking my appointment all the way to the sweet lady checking me out, and ESPECIALLY Troy are awesome! I will drive from North Little Rock to your service department from now on.
So, Thank you, for changing my distrust of dealerships.
A new loyal customer,
Emily
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/14/2022 05:34 AM

Emily,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/14/2022 05:34 AM

Emily,
Thanks for this great business rating!

TG
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Tiawanna G.
Little Rock, AR
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great work
My mother took her vehicle in for a routine maintenance visit and also to replace her windshield wipers. Her visit went well and she received her vehicle back in a timely manner.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/11/2022 04:43 AM

Tiawanna,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/11/2022 04:44 AM

Tiawanna,
Thanks for this great business rating!

AC
gravatar
Alexis C.
Little Rock, AR
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Trunk Latch Fixed
My trunk latch was broken and would not shut thankfully Stephen Robinson got me in quickly and got me fixed and on my way to work within maybe an hour if that! it was a seamless and easy process and he was so nice and helpful so thank you Stephen!!!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/09/2022 05:12 AM

Alexis,
Thanks for thi great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/09/2022 05:12 AM

Alexis,
Thanks for this great business rating!

Employees worked with
avatar
STEPHEN D ROBINSON
SERVICE ADVISOR
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