Crain Hyundai Of Fayetteville is staffed with expert technicians who provide quality Hyundai repair and maintenance. Crain Hyundai Of Fayetteville is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Verified CustomerThank you so much for taking our survey. I know the entire service team appreciates your 5 Star review. We thank you for the opportunity to serve you and thank you for your continued business.
Best regards,
Verified CustomerThank you for taking our survey. I know the entire service team appreciates and thanks you for your kind words and 5 star review. As always thank you for your continued business.
Best regards,
Verified CustomerThank you for taking our survey. I know the entire service team thanks you for your kind words. I am sorry that the chairs are uncomfortable for you. Thank you for your continued business.
Best regards,
Verified CustomerMike,
First let me thank you for taking our survey. As we discussed and Zach told you, you may bring your vehicle back at your convenience for the tire rotation and we can do the new car "detail" at that time. I would personally appreciate it if you could re-score the survey with those conditions in mind. Also I will get you 4 caps for your tires in case you happen to lose one. We have to have the re-score by the end of the month, today I guess or it does not count. If you will do the re-score call me at 479-695-5807 and I can resend the survey.
Best regards,
Verified CustomerYou are always so kind to take the time to take our survey, thank you. I know the entire service team appreciates and thanks you for your nice compliment and 5 Star review. We can't thank you enough for your continued business.
Kind regards,
Verified CustomerThank you so much for taking the time to take our survey. I know that Dustin and the entire service team appreciates and thanks you for your kind words and 5 Star review. We thank you for the opportunity to service and thank you for your business.
Best regards,
Verified CustomerThank you for taking our survey. I understand your frustration at the market adjustment for your new vehicle however our service department has no input on new vehicle pricing. I was surprised to see that you rated your service visit with 4 Stars. I know the service team strives to give every customer a 5 Star experience. As we discussed on our phone conversation get back with our service department and we will see what is going on with the passenger door.
We thank you for your business.
Regards,
Verified CustomerThank you as always for taking our survey. I know that the entire service team appreciates your 5 Star review. I am so sorry that you did not get a good explanation about your coupon. In the future if you have questions ask for the service manager Zach Reither or myself and we are happy to answer any questions you may have. We thank you for and appreciate your continued business.
Kind regards,
Verified CustomerYou are always so kind to take our survey, thank you. We can't thank you enough for your nice compliments and 5 Star review. Once again from the entire service team, thank you for your continued business.
Best regards,
Verified CustomerThank you so much for taking our survey. I know Dustin and the entire service team appreciates your 5 Star review and kind words. We can't thank you enough for the opportunity to serve you and for your business.
Best regards,
Verified CustomerAs always thank you so much for taking our survey. I know Dustin and the entire service team appreciates your 5 Star review and kind words. We can't thank you enough for the opportunity to serve you and for your continued business.
Again thank you.
Best regards,
Verified CustomerAs always thank you so much for taking our survey. I know Nathan and the entire service team appreciates your 5 Star review and kind words. You are always so kind. We can't thank you enough for the opportunity to serve you and for your continued business.
Best regards,
Verified CustomerThank you once again for taking our survey. I know the entire service team really appreciates your kind words and
5 Star review. As always, thank you for your continued business.
Kind regards,
Verified CustomerWe can't thank you enough for taking the time to take our survey. Your kind words and 5 Star review mean so much to the entire service team. As always thank you for the opportunity to serve you and thank you for your continued business.
Kind regards,
Not only was it complete lies and manipulation, it was beyond unprofessional and misleading…it is almost unbelievable what they did as following retaliation and intimidation methods.
We made our first small payment to them after and it was accepted by another finance manager and my husband was given a receipt for his payment on October 17th. My husband was told to stop by when he is able to continue paying off the remaining of the $3k down payment. We asked if we had a deadline on the amount and if we can have our temporary tag so we aren’t driving with only a dealership logo paper tag. We told them it felt illegal for them to hold the tag from us. We were reassured that it’s already in our name and they cannot take it back and to keep making payments and we’d get the paper tag when the down payment is paid in full. We left expecting to continue as directed.
Crain Hyundai then turned on us! Crain Hyundai tried to ruin our reputation next and even lied to our own friends, and neighbors, but even to the Fayetteville police including abusing their resources and literally trying to have my husband arrested for “STEALING A TEST DRIVE CAR”?!!!! We found ourselves having friends message us asking us to please return a car we took on a test drive. We were appalled and horrified at the outrageous lies Caleb Royal had spun around to financially, reputationly, and emotionally ruin our family. We then find out from neighbors the police had been looking for my husband for a “STOLEN CAR”!!!! My husband immediately contacted the police and had them look at his paperwork and insurance. They deemed it as not criminal, it was deemed a civil matter and my husband was of course not arrested nor made to return our car. We told the police the illegal and misleading situation from Crain Hyundai and later also informed the BBB, and the attorney general. We are now in litigation and I would love to say much more of the heinous actions by Crain Hyundai Fayetteville and from the corporate office including Christian Crain himself, but it’s best not to say more until after litigation. Thankfully, we found a vehicle at another local dealership that was not affiliated with Crain.
I feel the community needs to be aware and encouraged to avoid all Crain operations and businesses. I look forward to a resolution on this matter and I do hope there is a solution to also keep the community safe from other similar illegal and damaging situations occurring.