Thank you to the Creager Automotive Team who were able to service our vehicle quickly and with excellent expertise. They were fast, thorough and very fair and honestly priced. We were going on vacation and had an emergency need with our van. The Creager Team was fast, kind and trustworthy. They got us back on the road safely and their customer service was the best we have ever experienced. Wish we lived in your state! We love your work and work ethic! Thank you, Creager Automotive Team!
BJ
Bob J.
Beckley, WV
06/04/2022
0
Racist rightwing ripoff
Got a face to face estimate on tires that suddenly became 30 dollars more per tire on payment. The broken front end alignment ruined all four tires even after 3 alignments. The tow was way. Specs and had apparently never addressed. Then the employees saying the n word loudly several times in the sitting area shocked me. Then there is the rightwing moronic attitude there. Fuck that place.
RP
Robert P.
Muskegon, MI
06/26/2021
Wonderful people
THEY ARE WONDERFUL!!! We had broke down on I77 with our 35’ Motorhome on a Thursday headed to a weekend wedding. We had called 5 or 6 places before we found one that would even look at our motorhome. Mark the owner said he could not promise they could look at it that day but would before the weekend. We did not get towed there until 3pm. He also let use hook up to power and stay in the motorhome on his lot. By closing time at 5 pm Mark and his guys had looked at the engine and determined it had probably broke the flywheel. He had also checked for the part but could not get one til Monday. We told him our daughter lives in Charlotte NC area and could bring one up from there if he could find one near there. So Friday morning he went out of his way to look there for the part. He also came back Thursday night to check on us staying in is lot and see if we needed anything.
His guys started working on our motorhome first thing Friday morning and had it ready for the new part by around 1 pm. While they did that Mark found a part near Charlotte. Our daughter picked up the part and finally made it to the garage at 4:45 pm on Friday. They close at 5. Mark and his guys stayed to work on finishing the repairs and at 9 pm had us done and on the road.
Mark did all of this while dealing with the lose of his father in law on Thursday night.
We can not say enough about the great guys and Mark. They made us feel welcome and cared about. Not just a customer but a friend. Not only did he get our motorhome looked at before the weekend but also got it fixed and back on the road. THEY WERE AWESOME AND WONDERFUL.
I would recommend Creager auto to everyone. They treated us like family. Mark even called us Saturday to make sure everything went good.
Recommended
DK
Dasha K.
Sacramento, CA
03/01/2021
Harassed my mother and contacted police
My mother is an older woman, and gets confused easily. Mark decided this would be a great opportunity to charge her for an engine flush she did not approve and did not ask for. When she arrived alone at his office, and began asking questions, he screamed in her face and called the police. She is 78 and only drives occasionally, she has no record, and has never said anything cruel to anyone. The officers gave my mother a ride home and comforted her while she cried. They said this has happened before. Mark is a bully.
Not Recommended
PG
pat g.
Princeton, WV
01/21/2021
creager tire
Mark has worked on my car for the last 15 years. .He is honest person i will always use creager tire.
Recommended
EW
Emmy W.
Boone, NC
08/18/2020
Violent, filthy owners
Shoddy work, dirty shop, rude owners who THREW THINGS at my husband. Please ignore their fake reviews, avoid this place at all costs
Not Recommended
GL
Georgia L.
Sacramento, CA
06/20/2020
Avoid at all costs
I broke down in West Virginia on my way to NC from CA. Stuck on the turnpike, flares, the whole thing. After sitting at another shop for a week, I finally have the car sent here. I call after a day passes because they never contacted me or the number I left with the tow truck, the woman on the phone asked me some brief questions and said she'd need to talk to someone else and would have them call me back. Again, I gave them my number for any questions, their diagnosis, estimates, etc. A day passes and I dont hear from them. I call once and leave a voicemail. My mom's boyfriend calls again, three days later, to check on the status for me, and they already have the car up on lifts, have opened it up and started pulling things out and have bought a part. He tells him the fix will be around 1000. The boyfriend consents. I was not communicated with at this time by either party. Note: I am the ONLY legal registered owner of this car. Later, he calls (again, them, not me, the owner) to say, in a very frustrated tone, that he wishes we had told him the car wouldnt shift into first. I was surprised, as I had let the woman on the phone know this fact first thing. He explains that if he had known this, he would have never done the rest of the work on the car, and it still wasnt road safe to start from 2nd gear. When we finally get to West Virginia, Mark once AGAIN chides us for not having made him aware of the car not shifting into first, and said we were still responsible for the full $950. Again: I am the only legal owner of that car, I was NEVER contacted for any work done, nor asked the essential questions this man claims would have made this labor unnecessary in the first place. My mom expressed frustration and he immediately turns red, gets in her face, and demands we leave his property or pay the bill. He continues to be incredibly physically aggressive until turning to call the police once we turned on a camera. My mom asks him if he could get consent from the next door neighbor to do work on a car and he says yes (keep THAT in mind lmao). He responds by scoffing that we're liberals, and that he wants to speak to "a male" again. The police who arrived made us aware this was not the first issue they'd had with Creager Auto, and were sympathetic although advised we needed to leave his property. I cooperated, paid my bill, and took the car they were holding hostage, which is still not road safe.
If you're a person of color, woman, or any other kind of human that this Trump-lover may harrass, I warn you away for your safety. For anyone else who would like to be communicated with for their consent before he starts impotently banging around inside your car, I'd warn you away for your wallet's sake.
At best, this man is an incompetent jerk, at worst, a vindictive sexist.
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